Screen problem with the new received 4S

Discussion in 'iPhone' started by Vladislav, Nov 3, 2011.

  1. Vladislav, Nov 3, 2011
    Last edited: Nov 3, 2011

    Vladislav macrumors regular

    Joined:
    Oct 28, 2011
    #1
    Hey people, hope you can give me advice. I ordered 4S two weeks ago and received it just yesterday, and after i opened the box, i found that ive got a big blue round area on my screen, it can be seen especially with white background.
    Before you ask, obviosly i took off screen protector and tried to clean it,but no success here, its looks to me like a defect of the screen. Anyone else was experiencing that kind off odd problem?
    Also i noticed my screen got a really yellow tint, mustard tint :) i dont mind that, but that blue round area near the middle of the sceen is not acceptable.

    Whats my options guys?
    i will send the phone back tomorrow, going to ring them first to ask what to do and when i will get replacement. How long its going to take to get a new one? again 2 weeks? that kind of sucks, being waiting for that phone seems like forever..
     
  2. cababah macrumors 68000

    Joined:
    Jun 11, 2009
    Location:
    SF Bay Area, CA
    #2
    if you go to the store, you can get it replaced on the spot. each store has several "new phones" just in black boxes (no accessories) for covering people who need a replacement. you don't have to wait 2 weeks.

    if you send it in, i imagine it would be a 2-3 business day turnaround to get a new phone. you won't have any trouble getting it replaced either way but will obviously be without a phone if you have to send it to apple.
     
  3. HotRodGuy macrumors regular

    Joined:
    Jan 28, 2008
    Location:
    Huntington Beach, CA -> Raleigh, NC
    #3
    Do you have an apple store local? They should do a quick swap for you!
     
  4. Vladislav thread starter macrumors regular

    Joined:
    Oct 28, 2011
    #4
    well, actually my nearest apple store will be quite far away, about 3 hours by bus! :) can i swap it in store? i heard that if you bought it online like i did, they cant swap it, becouse online sales and in store sales are separate, and i need a receipt? is that right?
     
  5. cababah macrumors 68000

    Joined:
    Jun 11, 2009
    Location:
    SF Bay Area, CA
    #5
    If they replace phones that were ordered from AT&T/Sprint/Verizon, I can't see HOW they could deny you a replacement if you ordered from online Apple store but I have heard of similar things in how Apple separates online vs retail purchases....

    Doesn't hurt to call and ask before you make the road trip.
     

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