I have been extremely frustrated and disappointed. Such a shame Apple is afraid of taking the responsibility for their faulty product. Let me cut the long story short. I found one damaged screw in my Unibody Macbook Pro when I was replacing the RAM. Then I went to apple asking for a replacement. Two Genius there examined it and concluded that it must be accidentally damaged, stating that it is IMPOSSIBLE to be a manufacturing fault. They told me the screw hole was also forced damaged and it won't be free to repair unless receiving the authorization of AppleCare. I called AppleCare and submitted photos of the screw in an email (as showed below). Yesterday I received a call from them, telling me that they admitted it as a faulty product due to manufacturing. Glad as thought the problem solved, I went to the local apple store and asked for a free repair. Guess what? The staffs at the store told me that the judgment of the genius in store is higher ranked than those at AppleCare. And they still insisted it was an accidental damage, and refused to repair it after consulting the manager. I was so frustrated, but it seems there is nothing I can do about it. To repair it out of warranty is another offense against my pride and the fact that the screw is DOA. I have been an royal apple customer since 2003, but losing my trust bit by bit recently. The iMac I bought in 2007 has its screen flickering once the backlight turned down and they didn't fix it after I sent to repair. And later a suddenly dead wireless keyboard that would cost more to repair than to buy a new one. Now this screw. Unforgivable. Here are some Photos and comments that I sent to AppleCare: "DSC09981-DSC09983 are photos from different angels of the screw (DSC09985 shows the corresponding screw hole in the red circle). That's what is called "threaded" in the case report . They (the staff at Apple store cambridge) said they had never seen such a screw and presumed damages must take place after my purchase. I can't argue with such logic, but luckily I found some hard evidence." DSC09981 DSC09982 DSC09983 DSC09985 "First of all, consumers have no incentive to deliberately damage something as a single screw and then ask for repair. So the only possible case is when the consumer does such stupid thing by accident, which I assume what the staff I saw today thought. Now I prove it can't be an accident." "I examined the faulty screw very carefully. Take a look at DSC09986-DSC09990. The head of the screw was polished and rounded. " DSC09986 (All screws from the back of the MBP. The faulty screw is the one to the right in the upper row.) DSC09987 DSC09988 DSC09989 DSC09990 "Compared side by side to the other normal screw which has a cone shaped head (DSC09988 and DSC09988), the difference is obvious. Now do you think I will 'accidently flatten the head and polish, leaving a edge encircling it?' Honestly I don't know how to do it even if someone asks me to do it. It hence clearly shows the nature of this faulty screw."