Scuffed/dented my brand new iPhone 7

Discussion in 'iPhone' started by jn1, Oct 16, 2016.

  1. jn1 macrumors newbie

    Joined:
    Oct 16, 2016
    #1
    Hi all, I just picked up an iPhone 7 and within the first day of owning it, I dropped it and scratched the back and dented the side of the phone. I also scuffed the surroundings of the camera. I'm usually pretty careful with my devices and always use a case, but my case had not arrived and I should've waited before using my phone naked.

    Fortunately, the phone is still 100% functional and working perfectly. The camera lens didn't crack and the screen is still pristine (as I dropped it on the sides and back). I want to know if Apple can replace the entire rear housing of my phone, and I'm obviously willing to pay the full amount for the repair as it is my own fault. I just don't want to get a replacement unit as I've had some horrible experiences with refurbished units. I also want to avoid 3rd party repair shops so I can keep my warranty. Attached below is (part) of the damage. So is a repair by Apple possible guys? Thanks in advance.

    cam.JPG
     
  2. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #2
    If you take it in and Apple is able to do anything, you're looking at an exchange. I doubt replacement units are refurbished at this point, but to be totally honest I've never had a problem with Apple refurbs, so I don't understand why that's a big deal.
     
  3. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #3
    You will be fine. You don't need to pay for a replacement.
    Move on, accidents happen. As long as it works then don't stress over it. If you drop it and cause some real damages like crack the screen then pay for a replacement. This minor wear and tear issue is no big deal.
     
  4. Conan86 macrumors 6502

    Joined:
    Apr 9, 2012
    Location:
    Singapore
    #4
    How about getting AppleCare+ and claim an ADH.. that's the cheapest option if you absolutely want to have a replacement

    Otherwise, you can try your luck to see if a Genius at the store would bless you with a free replacement (not guaranteed but happens if you're real lucky)
     
  5. 12vElectronics macrumors 68040

    12vElectronics

    Joined:
    Jul 19, 2013
    Location:
    California
    #5
    That isn't too bad. Sucks that it happened right at the beginning of your ownership but it's not the end of the world. I'd leave it as is..
     
  6. daflake macrumors 6502a

    Joined:
    Apr 8, 2008
    #6

    It never ceases to amaze me how quickly people will turn to fraud.
     
  7. Conan86 macrumors 6502

    Joined:
    Apr 9, 2012
    Location:
    Singapore
    #7
    Do you know that that's what the genius would recommend you do if you head into their store with a broken screen within 60 days of purchase?
     
  8. Pez555 macrumors 68000

    Pez555

    Joined:
    Apr 18, 2010
    #8
    it has been known that genius technicians will suggest this route .
     
  9. daflake macrumors 6502a

    Joined:
    Apr 8, 2008
    #9
    (v) The Plan does not apply to cosmetic damage to the Covered Equipment, including but not limited to scratches and dents that do not otherwise affect the functionality of the Covered Equipment.

    (viii) The Plan does not apply to a pre-existing condition on any Covered Equipment if you purchased the Plan after you purchased the Covered Equipment.

    Did you know they are also committing fraud? My guess is that if the underwriter found out it would end pretty quickly and the employee would be looking for a new job.

    For your reading pleasure.

    http://www.apple.com/legal/sales-support/applecare/applecareplus/docs/applecareplusnaen.html
     
  10. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #10
    That does not change the fact that it is still fraud. Just because they allow you to commit fraud, doesn't mean its still not fraud.
     
  11. bushbaby macrumors 6502

    bushbaby

    Joined:
    Aug 12, 2007
    Location:
    SoCal
    #11
    You might want to check with your credit card. Some of the better ones may cover something like this when it happens so close to the purchase date. Also, next time, order a cheap case for under $10 from Amazon ahead of time to protect it until your real case arrives. Good luck.
     
  12. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #12
    Even if he was to commit fraud like you're suggesting is this minor scuff worth wasting $230 on?
    I don't think so. I wouldn't.
     
  13. mikezmac macrumors 6502a

    mikezmac

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    Jun 4, 2014
    Location:
    MA
  14. 2015Girl macrumors 6502

    2015Girl

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    Feb 29, 2016
    Location:
    USA
  15. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #15
    Almost as much so as they are presumptuous & judgemental. o_O
     
  16. mikezmac macrumors 6502a

    mikezmac

    Joined:
    Jun 4, 2014
    Location:
    MA
    #16
    Truth
     
  17. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #17
    Keep in mind that Geniuses don't care if you pay more in deductible due their lenient policy of 1) allowing you to add AC+ to damaged iPhones after the fact and 2) letting you pay the deductible to swap out for a mint condition iPhone before AC+ expires. Apple just passes the cost to you in the form of higher deductible. They've jacked up the deductible from originally $49 to $79 to now $99.
     
  18. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #18
    It used to amaze me too . . . Not any more, this is more and more common.
     
  19. JulesJam Suspended

    JulesJam

    Joined:
    Sep 20, 2014
    #19
    I agree, I am always so sad and disappointed when that first scratch happens but after that, I relax about it and feel less uptight about my phone. It ends up not being a bad thing b/c I think I enjoy the phone more once I have scratched it and can use it without having to baby it.
     
  20. JoeyD74 macrumors 6502

    Joined:
    Oct 31, 2014
    #20
    Touch up around the camera with a black sharpie and move on, just wait until you drop it and really damage it to swap it out. Get the AC though now for the future.
     
  21. hcemin macrumors newbie

    Joined:
    Mar 16, 2014
    #21
    Now that it happened let it go, otherwise it will drive you crazy. It's not big deal tbh
     
  22. silverblack macrumors 68030

    silverblack

    Joined:
    Nov 27, 2007
    #22
    It is not fraud because Apple will actually make money for the OP to buy AC+ and then pay the replacement cost. They would lose this opportunity to make more money if OP decided to just live with his scuffed phone.
     
  23. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #23
    So if Apple makes money then fraudulent activity is ok?
    Let me go scam the insurance company but since they make plenty of money then it's ok.
     
  24. silverblack, Oct 16, 2016
    Last edited: Oct 16, 2016

    silverblack macrumors 68030

    silverblack

    Joined:
    Nov 27, 2007
    #24
    Invalid analogy. Scamming involves lying or purposefully withholding information.
     
  25. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #25
    Read the post above by daflake and follow the link with the binding legal terms and conditions.
     

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