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Kyllle

macrumors 6502
Original poster
Apr 25, 2011
290
0
I know this has been discussed before, but I have an Incipio rubber case for my iPhone 4 that I got in February, and since about a month after I got it, I've started noticing scuff marks all over the stainless steel band of my phone.

The marks look identical to these, pretty much all over the band on every side.

http://www.google.com/imgres?imgurl=http://reviews.cnet.com/i/tim//2010/08/23/DSCF1037-e.jpg&imgrefurl=http://reviews.cnet.com/8301-19512_7-20014464-233.html&usg=__1tT4SBCJyrwr1a_a73XKQslAa-M=&h=401&w=535&sz=84&hl=en&start=0&zoom=1&tbnid=qF9-j82M10LNHM:&tbnh=157&tbnw=211&ei=44rjTdfSBoTh0QGaxcHNBg&prev=/search%3Fq%3Diphone%2B4%2Bantenna%2Bscuffs%26um%3D1%26hl%3Den%26sa%3DN%26nord%3D1%26biw%3D1599%26bih%3D809%26tbm%3Disch&um=1&itbs=1&iact=rc&dur=191&page=1&ndsp=28&ved=1t:429,r:2,s:0&tx=93&ty=102&biw=1599&bih=809

Now I know others have been successful at getting replacement phones from Apple because of this, but everyone I've heard from that got a replacement had Apple's bumper case, not a third-party case.

The case I have is just rubber that covers the sides and back of the phone, and there's not even any hard plastic like the bumper.

So is there any way to get the scuffs off? I will be looking to sell my phone eventually and want to get as much money back as possible. Someone in another thread mentioned toothepaste and water? Another mentioned Chlorox wipes. I'm a little scared of using strong cleaning products, because the last thing I want to do is further damage my phone.

If that doesn't work, do you think I can get a replacement, even though I got the scratches using a third-party case? Generally, I would not expect to get one, but I have heard how amazing Apple's CS is, so I figured it may be worth a shot. I have never personally had any experience with their CS, but I've heard of people getting free replacements (something like the first time its free, after that it's $199) for dropping the phone and cracking the screen, and I would think that the customer would definately be much more at fault for that than for having the case scratch the phone.

Thanks!
 

The Californian

macrumors 68040
Jan 17, 2009
3,162
15
Surfers Paradise
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

Honestly the scratches were caused by you, if anything you could contact Incipio and ask but I doubt it. Just out of curiosity (even though I know I'll found like a jerk asking, that's not how I mean it), what makes you think you're entitled to a replacement?
 

Kyllle

macrumors 6502
Original poster
Apr 25, 2011
290
0
Well like I said previously, I don't think I'm "entitled" to a replacement, I was just saying that since others have gotten replacements for accidental damage, it would not be unheard of.

But I was also asking if I could somehow repair the scuffs, because I would also be happy to do that if someone has a method that has worked for them.
 

The Californian

macrumors 68040
Jan 17, 2009
3,162
15
Surfers Paradise
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

Well toothpaste is an abrasive, so I would imagine that it would simply cover the other scratches with a brushed metal look (which the iPhone 4 comes with). I don't see clorox wipes doing anything beneficial.
 

Appslover

macrumors newbie
May 29, 2011
24
0
The iphone is too fragile and delicate.

You would never catch Chuck Norris using a delicate fancy glass phone!
 

TheShadowXX

macrumors regular
Sep 29, 2012
172
1
I know this has been discussed before, but I have an Incipio rubber case for my iPhone 4 that I got in February, and since about a month after I got it, I've started noticing scuff marks all over the stainless steel band of my phone.

The marks look identical to these, pretty much all over the band on every side.

http://www.google.com/imgres?imgurl=http://reviews.cnet.com/i/tim//2010/08/23/DSCF1037-e.jpg&imgrefurl=http://reviews.cnet.com/8301-19512_7-20014464-233.html&usg=__1tT4SBCJyrwr1a_a73XKQslAa-M=&h=401&w=535&sz=84&hl=en&start=0&zoom=1&tbnid=qF9-j82M10LNHM:&tbnh=157&tbnw=211&ei=44rjTdfSBoTh0QGaxcHNBg&prev=/search%3Fq%3Diphone%2B4%2Bantenna%2Bscuffs%26um%3D1%26hl%3Den%26sa%3DN%26nord%3D1%26biw%3D1599%26bih%3D809%26tbm%3Disch&um=1&itbs=1&iact=rc&dur=191&page=1&ndsp=28&ved=1t:429,r:2,s:0&tx=93&ty=102&biw=1599&bih=809

Now I know others have been successful at getting replacement phones from Apple because of this, but everyone I've heard from that got a replacement had Apple's bumper case, not a third-party case.

The case I have is just rubber that covers the sides and back of the phone, and there's not even any hard plastic like the bumper.

So is there any way to get the scuffs off? I will be looking to sell my phone eventually and want to get as much money back as possible. Someone in another thread mentioned toothepaste and water? Another mentioned Chlorox wipes. I'm a little scared of using strong cleaning products, because the last thing I want to do is further damage my phone.

If that doesn't work, do you think I can get a replacement, even though I got the scratches using a third-party case? Generally, I would not expect to get one, but I have heard how amazing Apple's CS is, so I figured it may be worth a shot. I have never personally had any experience with their CS, but I've heard of people getting free replacements (something like the first time its free, after that it's $199) for dropping the phone and cracking the screen, and I would think that the customer would definately be much more at fault for that than for having the case scratch the phone.

Thanks!

did you ever figure out how to fix this?
 
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