Sent laptop into Apple's repair center. How long did it take you?

Discussion in 'MacBook Pro' started by SPNarwhal, May 24, 2010.

  1. SPNarwhal macrumors 65816

    SPNarwhal

    Joined:
    Apr 22, 2009
    Location:
    illinois
    #1
    I'm having my laptop "repaired" for the 4th time.
    Speaker issue, and they have no idea what it is causing it.
    Anyway. They over-nighted me a box with a return label on it.
    I over-nighted them back the box with my laptop in it.
    Memphis Tennessee. It arrived thismorning.

    They told me it would be a something something repair,
    meaning that they will get it done super fast.
    Priority, so I don't have to wait around any longer since this is ridiculous as it is.
    It's been in the "Repair in Progress" status all day today, since 5am. (it's now 8pm)
    I know that it has only been a day, but I would think they'd be able to replace whatever parts within a day. Seeing how they said it would be worked on as soon as it arrived and sent back as quick as possible.

    How long did it take them to repair and send back your machine when you sent it in?
    (Not taking it to the Apple Store, that's a whole different story.)

    Thanks.
     
  2. SPNarwhal thread starter macrumors 65816

    SPNarwhal

    Joined:
    Apr 22, 2009
    Location:
    illinois
    #2
    someone has to have had experience with the repair center
     
  3. Mirabella macrumors regular

    Joined:
    Apr 27, 2010
    #3
    It was super-quick, for me.

    I sent it on for a replaced logic board and hard drive, dropping off the package at Federal Express at 5 PM. When I woke up, the next morning, I had an email that the package had been received. At 3 PM, I received an email that the repair was complete, and the laptop had been shipped back to me. I received it from Federal Express at about 1 PM, the next day.
     
  4. wordoflife macrumors 604

    wordoflife

    Joined:
    Jul 6, 2009
    #4
    4th repair?
    They should just give you a new one.
     
  5. aristobrat macrumors G5

    Joined:
    Oct 14, 2005
    #5
    Dropped mine off at FedEx around 6pm on a Tuesday and had it back by 10am Thursday. Less than 48 hours.

    Although mine was for a repair where they knew exactly what the problem was, and the replacement part was in stock.
     
  6. SPNarwhal thread starter macrumors 65816

    SPNarwhal

    Joined:
    Apr 22, 2009
    Location:
    illinois
    #6
    Still "Repair in Progress (24-May-2010)

    :|

    But the thing is, I just now 30 seconds ago got the E-Mail telling me that
    "Your MACBOOK PRO (17-INCH, EARLY 2009) has reached our repair center. We will notify you by email when the repair is complete."
    Saying that the date received was 24.

    Does that mean that they just now began working on it?
    Or is it just a late E-mail?

    I mean, I could be looking too far into this.
    But they told me it would be a super fast repair, and I was hoping to have it back by tomorrow.
     
  7. SPNarwhal thread starter macrumors 65816

    SPNarwhal

    Joined:
    Apr 22, 2009
    Location:
    illinois
    #7
    My repair is now

    " On hold - Need information (25-May-2010)"
     
  8. SPNarwhal thread starter macrumors 65816

    SPNarwhal

    Joined:
    Apr 22, 2009
    Location:
    illinois
    #8
    Alright, my status has gone from

    "On Hold - Information Needed" or whatever
    to "Product Return Pending"
    saying Repair was completed.
    But it never went from being "On Hold" to being "Repair in Progress"

    Does that mean they couldn't diagnose a problem so they didn't repair it or something? The thing that worries me is that my issue isn't able to be reproduced on command, it happens at random. If they couldn't reproduce it in the last 24 hours (the amount of time they had it being tested) would they not attempt to fix?
    I've brought it into the Apple store WHILE the problem was happening, and the Genius told me he had no idea what was causing it.
    But, anyway.
    Would Apple send it back without working on it?
    Maybe they just don't change the status from "On Hold" to "Repair in Progress"
    This is the 4th repair done to this laptop, (not all just for this issue, but this issue has been there for all 4)
    I just want my laptop to work right already.
    I don't know. I know you guys aren't Apple so I'm not expecting you to really know, but your opinions would be nice.
     
  9. CubusX macrumors 6502

    Joined:
    Sep 9, 2009
    #9
    Wow

    You are really impatient. It takes for people to post a reply.

    You realize it takes to find the problem if it dose not reproduce itself.

    They are trying to service you better.

    After the third repair I would have demanded a new computer and shipped back the apparently defective laptop.
     
  10. aristobrat macrumors G5

    Joined:
    Oct 14, 2005
    #10
    Call AppleCare. They can read the notes that whoever repaired your Mac left.
     
  11. SPNarwhal thread starter macrumors 65816

    SPNarwhal

    Joined:
    Apr 22, 2009
    Location:
    illinois
    #11
    impatient?
    it was 2 hours and no reply,
    my thread was on page 2 already.

    and i know they are servicing me better,
    i'm not concerned about the time it's been taking.
    i was curious about why it was on hold earlier, which I called and they told me it was going through stress tests.
    and i think i have the right to be aggravated about the repair time since this is the 4th repair in a year, and my laptop has not worked right since I've purchased it.

    I just want to know if there's a possibility of them sending back my laptop non-repaired due to the problem not reproducing itself within the last 24 hours.
     
  12. lcseds macrumors 6502a

    Joined:
    Jun 20, 2006
    Location:
    NC, USA
    #12
    Relax. Sounds like they are processing it faster than the auto generated emails are getting dispatched. They turned it around quick for you.
     
  13. SPNarwhal thread starter macrumors 65816

    SPNarwhal

    Joined:
    Apr 22, 2009
    Location:
    illinois
    #13
    guys, i'm not angry.
    why are you telling me to relax and that i am impatient and stuff?
    i'm asking questions because i am curious.
    is
    there
    a
    possibility
    that
    they
    would
    send
    it
    back
    non
    repaired?
     
  14. aristobrat macrumors G5

    Joined:
    Oct 14, 2005
    #14
    Yes,
    there
    is
    that
    possibility.

    If you pick up the phone and call, they will tell you if that's the case.
     
  15. Kawininja619 macrumors member

    Joined:
    Apr 5, 2010
    Location:
    Oregon
    #15
    I would give them a call. They can tell you everything about the repair. I just called on mine since its been there almost 2 weeks and they have replaced the logic board twice and its still not working.
     

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