Serious question related to warranty

Discussion in 'iPhone' started by Lsmithy5, Sep 20, 2013.

  1. Lsmithy5 macrumors newbie

    Joined:
    Sep 20, 2013
    #1
    How can apple tell if you have unscrewed your phone to open it up?
     
  2. Lucille Carter macrumors 65816

    Joined:
    Jul 3, 2013
    #2
    They can.
     
  3. Lsmithy5 thread starter macrumors newbie

    Joined:
    Sep 20, 2013
    #3
    I don't understand how though?
     
  4. Radiating macrumors 65816

    Joined:
    Dec 29, 2011
    #4
    They can't. Some people say it's by how the screws are turned but it doesn't matter... This is not warranty related and does not void your warranty.

    In the US it is illegal to deny warranty service except for 3 reasons:

    - Abuse. You broke the thing you're trying to get fixed (and in that case they have to be able to prove you broke it and that it didn't break on it's own)
    - Making repairs prohibitively difficult. You did something to the thing you're trying to get fixed that makes it impossible to fix (ie you welded it shut)
    - Clear unintended use. You used your product for something it was very clearly not intended like playing hockey with an iPhone

    Opening your phone does not in any sane person's mind prove abuse ie that you broke it therefore it is illegal to deny warranty coverage over opening your phone.

    Here's the relevant section of Apple warranty:

    "May cause damage that is not covered by this plan."

    Read that a few times. Notice those words? "may cause damage that". It's funny how they didn't use a different wording. Like "will void your warranty". In fact the wording can be broken down to "A may result in B that causes C", C being denied warranty coverage. They do not say that A opening your phone, causes C, denied warranty coverage. They said that A, opening your phone may cause, B damage as a result of opening your phone, which causes C voiding your warranty. If you think that A causes C, ie opening your phone results in denied warranty coverage, you are doing what's called an association fallacy:

    http://en.wikipedia.org/wiki/Association_fallacy

    Using that logic though - every time an iPhone is opened is must become damaged. But if that's the case how can ANYBODY ever work on an iPhone if every single time it's opened it breaks? Why aren't iPhones just thrown out every time they have to be opened?

    The truth is that wording is very specifically chosen by Apple. Allow me to translate to make things clearer:

    "Important: It's Apple's advice that you shouldn't try to open a covered iPhone. Because if you are stupid enough, you might break something, which will count as "abuse" under federal warranty law, and federal law allows us to deny your coverage if you are stupid enough to break your own phone while opening it. It is Apple's advice that if you want repairs or maintenance done on your phone, you should use a trained technician at all times to avoid your own stupid mistakes"
     

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