I've had every iteration of the iphone from day one, and I'm always surprised at how glitchy the restore process still is after all these years. For example, yesterday I did a full manual backup of my 5 in itunes, and then immediately activated my 5s and restored it using that backup. Easy, right? Well, here are the problems: 1. multiple apps were missing 2. many (>40) apps needed immediate updating, despite the fact they were all up to date prior to my backup. 3. all my wifi passwords were gone. why?? Surprisingly glitchy, especially for a company that brags that "it just works". I'm not overly upset and the problems were rectified with some time and effort, and I'm still an unapologetic fanboy. It just surprises me there are problems like this after multiple years to perfect the process.