Shady T-Mobile store rep when buying iPhone?

Discussion in 'iPhone' started by dontwalkhand, Apr 30, 2013.

  1. dontwalkhand macrumors 601


    Jul 5, 2007
    Phoenix, AZ
    The guy at T-Mobile when getting my dad his iPhone 5 added insurance to the plan stating that it is required for all smartphone purchases. And that all we have to do is call customer service after we leave and take the insurance off.

    Something tells me this guy just wanted more commission.
  2. SCIONTX macrumors regular

    Jul 10, 2012
    Probably trying to meet quota.
  3. Zaft macrumors 68040


    Jun 16, 2009
    Brooklyn, NY
  4. Beenblacklisted macrumors 6502


    Dec 28, 2011
    bingo , report the employee, see how fast he wets his knickers.
  5. PsstGreek, Apr 30, 2013
    Last edited: Apr 30, 2013

    PsstGreek macrumors 68040


    Oct 21, 2010
    Tampa Bay
    The same thing happened to be when I signed up on the 12th. I told the guy helping that I didn't want the insurance and that I will possibly buy AppleCare+ for my iPhone. The manager came up and said the same thing how buying insurance will be required and theirs is better than AC+. I told them no I didn't want to add it and I didn't feel like be upsold on crap I did not want. I wanted to pay for my iPhone, leave AT&T (spotty service) and be on my merry way. They even tried to sell me on the accessory "deal" they were having for the iPhone.

    After hearing that, the manager of the store said he'd give me a "free" month of the insurance ($11.99) or whatever - total BS. I created a T-Mobile account online just for convenience purposes to pay my bill, whatever. Lo and behold the "free" insurance was on my bill.

    I just removed it from my account online and it came off my bill. No need to call up customer service.

    Anyway, you just have to be vigilant on what's going on and don't suckered into their schemes. It could happen at any carrier, or in fact anywhere.
  6. CandyRedNinja macrumors member


    Mar 25, 2013
    My brother and I both got the i5 last Monday. I noticed when I got home the rep added insurance on both the lines. Not sure why either we didn't ask.
  7. Izaiah macrumors regular


    Apr 12, 2013
    Yikes! I'd be pissed.

    The T-Mobile reps around here are great. I asked the rep to take the handset insurance off once I bought my iPhone because I was going to get Applecare+ and she did it while agreeing that Apple is better than Asurion. Though she did remind me that Applecare+ doesn't cover lost/stolen devices, which I guess some people wouldn't know.
  8. Jordan921 macrumors 601


    Jul 7, 2010
    Bay Area
    That's pretty shady them adding it even tho you guys didn't want it.
  9. lordofthereef macrumors G5


    Nov 29, 2011
    Boston, MA
    Just a thought, but maybe each store has discretion as to what they sell with the phones. I know this is a common practice with new console launches (or was). The bundle a bunch of stuff like extra controllers and games (no I am not talking about a bundle from the factory, but rather a bundle created by the store) and requiring that you buy all of this to get your hand on the console. I have no idea if this is the case, but since someone mentioned that a person at management level said that this was the store's policy, I would find this to be a stronger possibility.
  10. CEmajr macrumors 601

    Dec 18, 2012
    Charlotte, NC
    It's not required at any of the Tmobile corporate stores.

    They were trying to force it on you on order to increase their commission or meet some quota. It's easily removed by just going online and taking it off though.
  11. rockitdog macrumors 68020

    Mar 25, 2013
    Insurance is NOT required when purchasing any device from T-Mobile. You can luckily cancel it at an time. With Apple you have a one year warrant or the option to purchase Apple Care from them which is a much better route to take than T-Mobiles insurance scam, I mean coverage.
  12. Boogsephine macrumors 6502

    Feb 28, 2011
    T-Mobile has 60 day charge backs. Even if the customer wants insurance when leaving the store but removes it on day 59, the rep will make no commission on the feature.

    We do have reports for the insurance and it's usually good when we stay in the green but we never add it without telling the customer. If the customer is indecisive at first, we tell them we're adding it and they can always come back to have it removed or call in to customer care. Most of our customers do get the insurance because the closest Apple Store is ~55 minutes away (not in Manhattan right now) so they're SOL regardless what happens if they don't have the insurance package.

    I do agree that AppleCare+ is better if you're good with not losing the phone but in this area most people don't want to drive an hour just to replace their handset. All in all, it was shady they added it on and said it'll 'fall off'. We give the pamphlet to each customer as well as a card with the deductible information and such.
  13. Ajones330 macrumors 6502a


    Jul 9, 2008
    SEC Country
    Yes they are definitely trying to meet a quota. Report the rep and nip that into bud...

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