Shipped to wrong address!! Please help

Discussion in 'iPhone' started by poloace, Sep 15, 2012.

  1. poloace macrumors newbie

    Joined:
    May 13, 2010
    #1
    So, I go online to preorder... I had changed both the billing and shipping info on my apple store app- and as well as online..., yet, it defaulted to where I used to live (on the opposite coast)- been trying frantically to get a hold of apple as to have them change the address.... But, can't- "due to the expectedly high volume of calls, we"re unable to help you at this time."

    Anyone have any advice :(

    Thanks
     
  2. mackmgg macrumors 65816

    mackmgg

    Joined:
    Nov 2, 2007
    #2
    What stage is yours in now? If it's "Preparing to Ship" you may be out of luck unless you can talk to someone. If it's "Processing" just click the edit button to change the address.
     
  3. poloace thread starter macrumors newbie

    Joined:
    May 13, 2010
    #3
    It's already preparing for shipment. This sucks. No other advice??
     
  4. mackmgg macrumors 65816

    mackmgg

    Joined:
    Nov 2, 2007
    #4
    At that point I'd just keep calling them until you get to someone. You can't change the order online once it's at that stage.
     
  5. jtp098 macrumors 6502a

    Joined:
    Apr 19, 2010
    Location:
    Purchase
    #5

    When does yours deliver by? If it's the 21st your probably to late as it is already being prepared for shipment. In this case check everyday asap and once you get a fed ex tracking number I believe you can call fed ex and have them change the shipping location in transit.

    http://www.fedex.com/us/fedexupdates/May-2011/reroute-package.html


    Apple ships the iphone to the address on your cell account. I suggest you update your AT&T account not that you have moved...
     
  6. poloace thread starter macrumors newbie

    Joined:
    May 13, 2010
    #6
    It's already in 'preparing for shipment' status. Man, I'm pissed. I ordered this and paid full price for it and can't get a hold of anyone to help me out. Wtf. There has to be something I can do.
     
  7. saccento macrumors 6502a

    saccento

    Joined:
    Jun 30, 2008
    Location:
    New Jersey
    #7
    If you can't get a hold of anyone to change the shipping address. maybe get in touch with your credit card company and stop payment or something so they don't ship the phone to the incorrect address
     
  8. lelisa13p macrumors 68000

    lelisa13p

    Joined:
    Mar 6, 2009
    Location:
    Atlanta, GA USA
    #8
    Keep calling until you talk to a human.

    Apple stores are open 7 days a week if you have one nearby that you can walk into to discuss your problem. It might be better to have them handle it while you're there with your identification so they don't think there's any funny business going on.
     

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