iPad Pro Smart Keyboard letters wearing off after four months

Eric5273

macrumors 6502a
Apr 12, 2009
768
499
New Jersey
They were very nice at the Genius Bar. The guy said he's never seen an ASK with this issue. I'm not sure if he was telling the truth or if that is just their policy to say that about certain things. But he did seem surprised when I showed him.

Anyway, he went right over to the shelf and got a brand new one and gave it to me as a straight exchange. I had expected they would offer a refurbished unit, and was very pleasantly surprised.

I asked him the obvious question "what if this happens again in a few months?". He said he thinks perhaps this was just a bad one. When I told him of this thread on the Macrumors forum, he said perhaps there was a bad batch of them. But he did say that Apple stands behind their product, and if it happens again, I should bring it back in and they will do their best to help me.

I really love the ASK, and I do hope it was just a bad one that I had.
 

MrGimper

macrumors 603
Sep 22, 2012
6,099
6,535
Andover, UK
I had seen a bunch of 12.9 keyboards in-store have various letters/symbols rubbing away about 2 weeks after launch. I just put it down to the excessive usage on the shop floor. But even so, after 2 weeks would have been quite bad.
 
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Eric5273

macrumors 6502a
Apr 12, 2009
768
499
New Jersey
I decided if the same thing happens again, I will exchange it for a magic keyboard and a Smart Cover. 99% of my use is at my desk, so I don't mind having an external keyboard. I can always manage with the on screen keyboard the few times per year that I travel.
 

ibookg409

Suspended
Apr 20, 2016
613
7,551
Portsmouth, NH
I decided if the same thing happens again, I will exchange it for a magic keyboard and a Smart Cover. 99% of my use is at my desk, so I don't mind having an external keyboard. I can always manage with the on screen keyboard the few times per year that I travel.
I'am tempted to do this premptivly. I'm worried about my ASK as well.
 

Johnhite

macrumors newbie
Oct 31, 2016
2
2
That's interesting. I bought my IPP and ASK 6 months ago and use it heavily (hours a day) nearly every day (as it has replaced my MBA and iPad Air 2). No signs of any wear whatsoever.

Could it depend upon how one types?

I'm a touch-typist that is accustomed to keys like those on this keyboard (as opposed to mechanical keyboards) so I don't pound the keys.

Or maybe nothing more mysterious than a manufacturing defect.
[doublepost=1477947530][/doublepost]I have the same problem, and I think it may have something to do with the relative acidity and sweatiness of a person's hands and fingers. I know that sounds crazy, but I'm a guitar player and I find I burn through guitar strings far faster than most others, and I've come to the conclusion that it's because I sweat a bit more than the average person and that my sweat contains a considerable amount of acidity. If that's true, it's not a leap at all to see how a person like me would ruin the keyboard quickly, while someone like my wife, who never sweats, would not.

That's my two cents. In any event, I can barely see the I, O, L, M, and N, so this thread has emboldened me to run out to the Apple Store tomorrow. I hadn't even been thinking about the warranty.

Thanks!
 
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Eric5273

macrumors 6502a
Apr 12, 2009
768
499
New Jersey
Well, after less than two months with my new ASK (the one I received in exchange of my original one), a couple of the keys were already starting to wear off. So last month I went ahead and purchased the Brydge 12.9 keyboard from Best Buy during their 25% off sale.

So today I went back to the Apple store and to my surprise, they agreed to give me store credit. I pointed out that it was dumb to keep exchanging these as the same thing would obviously happen again. So thumbs up to Apple. They are always so easy to deal with on these sorts of things. I'm sure I will use the store credit soon enough.
 
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Johnhite

macrumors newbie
Oct 31, 2016
2
2
I had the same issue. Several of the letters were almost completely worn off after 8 months of use. But I took it in to the Apple Store and they didn't even hesitate. They replaced it and I was out of there in 10 minutes. I have no reason to believe it won't happen again, but I don't mind running out to the Apple Store every 8 or 10 months to get a free keyboard!
 
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Nhwhazup

macrumors 68030
Sep 2, 2010
2,519
781
New Hampshire
For me, my letters are fine - no signs of disappearing. However, the edges of the ASK are separating. More so on the right side as opposed to the left. Doesn't affect typing at all and not really noticeable unless it actually breaks off - then it will be quite ugly.
 

AustinIllini

macrumors demi-goddess
Oct 20, 2011
11,654
8,505
Austin, TX
I recommend the Logitech keyboard case. The light up keys make me feel like it is an Apple product. However, it can be a bit clunky
 

JTravers

macrumors 6502a
Jun 28, 2010
679
193
Has anyone had success getting Apple to replace it outside the 1 year warranty period?
 

Bgrose

macrumors newbie
Jul 7, 2018
1
1
I am on my second iPad Pro 12.9 keyboard, and in a little over a year, ten letters have completely worn off the keyboard. When this began to happen with my first keyboard, after just three months, I took it to the Apple Store and they said there was nothing they could do—this was “my fault.” Fortunately, there was some minor issue with all Apple keyboards a few months later and I was able to get my keyboard replaced. I was hoping for the best with this replacement—but sure enough, the same thing began to happen within a short period of time.
Can’t understand why Apple has so little interest in fixing this—it shouldn’t be that hard to figure out a better way to adhere (or whatever process they use) the letters to each key. But I suspect this is just something too minor for them to care about. I’m grateful I’m a fairly good touch typist because I’m confident by the end of the year, I’ll be typing on a completely blank keyboard.
 
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dysamoria

macrumors 6502a
Dec 8, 2011
887
468
This has happened to me. I never thought to take it back to Apple when it started, months in, and it irritates me that I didn’t think to do so. I don’t know WTF I was thinking. Mine looks absolutely terrible now, years later. The cloth surface is pealing up, too.

I posted a review on their site about a year in, and they deleted it and blocked me posting another. Now they don’t even have reviews.
 
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Nhwhazup

macrumors 68030
Sep 2, 2010
2,519
781
New Hampshire
This has happened to me. I never thought to take it back to Apple when it started, months in, and it irritates me that I didn’t think to do so. I don’t know WTF I was thinking. Mine looks absolutely terrible now, years later. The cloth surface is pealing up, too.

I posted a review on their site about a year in, and they deleted it and blocked me posting another. Now they don’t even have reviews.
My letters weren’t wearing off but the sides started coming apart and it also wouldn’t always connect. I returned it for a replacement.
 

GDF

macrumors 6502a
Jun 7, 2010
522
252
My replacement of a couple months are already wearing out and so is the back cover. Apple should be embarrassed by the cheap quality of these. Bought the Brydge today and going to dump this piece of jink. The older iPad keyboards never did this.
 

eclipse01

macrumors 68030
May 16, 2011
2,503
260
Eau Claire, WI
my letters are not wearing away but my actual "finish" is (only on my space bar) kind of annoying for a $200 keyboard, I am unfortunetly outside of my one year warranty so i need to live with it :-/