So a hotel I stayed at a week ago is now claiming I broke their TV

Discussion in 'Community Discussion' started by foidulus, Jan 22, 2009.

  1. foidulus macrumors 6502a

    Joined:
    Jan 15, 2007
    #1
    Stayed at a hotel about a week ago in Lille France, was decent for the price, however I just got an email stating that I dropped their TV and they expect me to pay for it:mad: I did no such thing, however I don't know if I have any recourse. What can one do in these cases without consulting a lawyer(which would cost more than the TV), or am I just going to have to shell out the cpl of hundred euros to buy a new one....

    For what its worth I paid cash for my stay, hopefully that means they cannot come after me.

    Also, the name of the hotel is Hotel de Londre in Lille France, avoid!
     
  2. Sun Baked macrumors G5

    Sun Baked

    Joined:
    May 19, 2002
    #2
    As long as they have no recourse, and you live outside the EU, just dispute it on your credit card.
     
  3. skunk macrumors G4

    skunk

    Joined:
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    Location:
    Republic of Ukistan
    #3
    There is absolutely nothing they can do about it anyway.
     
  4. drichards macrumors 6502a

    drichards

    Joined:
    Nov 30, 2008
    #4
    When they charge you, dispute it through your credit card company. That is their job.
     
  5. IJ Reilly macrumors P6

    IJ Reilly

    Joined:
    Jul 16, 2002
    Location:
    Palookaville
    #5
    He says he paid cash -- so no credit card is involved, presumably. If he lives within the EU, perhaps there is an appropriate consumer protection agency he could contact.
     
  6. gnasher729 macrumors P6

    gnasher729

    Joined:
    Nov 25, 2005
    #6
    Well, did you drop it or not?

    If you dropped it, pay for it. If you didn't, email them back that you didn't do it.
     
  7. Abstract macrumors Penryn

    Abstract

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    Dec 27, 2002
    Location:
    Location Location Location
    #7
    Well you said you paid cash, but when you made your reservation, did you reserve your room using your credit card number?
     
  8. skunk macrumors G4

    skunk

    Joined:
    Jun 29, 2002
    Location:
    Republic of Ukistan
    #8
    Ignore it, but if they have your credit card number, keep an eye out for any unauthorised charges and instruct the credit card company not to pay. They have no right to charge you if they said nothing at the time. If the TV is broken, it could just as easily have been dropped by a cleaner after you left.
     
  9. maclover001 macrumors 6502a

    maclover001

    Joined:
    Mar 25, 2008
    Location:
    Vancouver, Canada
    #9
    How do you drop a TV? Just leave it on the shelf.

    If you didn't do it, just say you didn't. They'll probably look into it further.
     
  10. IJ Reilly macrumors P6

    IJ Reilly

    Joined:
    Jul 16, 2002
    Location:
    Palookaville
    #10
    Well I do like to throw TVs around hotel rooms, which is why I always pay cash, check in as "Mr Smith" and wear nose glasses.

    But I have already said too much.
     
  11. foidulus thread starter macrumors 6502a

    Joined:
    Jan 15, 2007
    #11
    I didn't drop it, I even said as much in the original post....

    I somehow doubt that my emailing them claiming I didn't drop it will satisfy them.
     
  12. schizoidwoman macrumors regular

    Joined:
    Jan 12, 2009
    Location:
    On top of a steep hill in West Yorkshire.
    #12
    It might be worth sending them a brisk yet civil reply informing them that you definitely didn't drop their TV and don't appreciate being asked for the money to replace it.

    The delay of a week in contacting you is unreasonable anyway; if you had damaged the TV, surely that damage would have been seen by whoever made up the room immediately after your departure. I would've thought a dropped TV would exhibit external damage and if there is none, then it's all the more reason to question their decision to point the finger at you as the phantom TV destroyer a full week after you left!

    I suppose you could do nothing but that's not in my nature, I'd have to respond to their email!
     
  13. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #13
    Who'd wanna' watch French TV anyway? LOL You shouldn't have a problem, and as others have posted, keep a close eye on you CC billing online, since that's quicker than waiting for your monthly bill to show up next month; or call the toll free number and monitor the CC on a daily basis...
     
  14. yoyo5280 macrumors 68000

    yoyo5280

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    Feb 24, 2007
    Location:
    Melbourne, Australia & Bay Area
  15. jono_3 macrumors regular

    Joined:
    Oct 23, 2005
    Location:
    Canada
    #15
    totally a scam, dont even bother responding. it would cost them more to pursue you for there tv money then it would to replace it, and if it was really expensive they have insurance
     
  16. rdowns macrumors Penryn

    rdowns

    Joined:
    Jul 11, 2003
    #16
    I have never been in a hotel where the TV wasn't bolted down to the table in some manner.
     
  17. miniConvert macrumors 68040

    miniConvert

    Joined:
    Mar 4, 2006
    Location:
    Kent, UK - the 'Garden of England'.
    #17
    Surely they have insurance... when would it ever be the guests responsibility to cover accidental damage? Am I being naive? :S
     
  18. Osarkon macrumors 68020

    Osarkon

    Joined:
    Aug 30, 2006
    Location:
    Wales
    #18
    A week later? How many people would have stayed in that room after you?

    They're surely covered by insurance anyway. Email them back stating that you didn't do it, and you're not paying.
     
  19. r1ch4rd macrumors 6502a

    r1ch4rd

    Joined:
    Aug 5, 2005
    Location:
    Manchester UK
    #19
    If you do mail them back you should make it clear that you won't be returning to their hotel again. They should expect some damage and should be covered for anything that happens (not saying that you damaged anything). Surely the loss of a customer is worse for them than a broken TV. All seems pretty stupid on their part.
     
  20. Arran macrumors 68040

    Arran

    Joined:
    Mar 7, 2008
    Location:
    Atlanta, USA
    #20
    Why on earth would you consider paying if you did nothing wrong?

    Anyway, waiting a week smells fishy. Maybe they're just accusing everyone who's stayed in the room recently? Working backwards in time until someone owns up (or feels intimidated enough to cough up)?

    Tell them firmly it wasn't you. They can go bug someone else.
     
  21. mkrishnan Moderator emeritus

    mkrishnan

    Joined:
    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #22
    Yes, they know all about you. They do that in advance as soon as they hear you're checking in.

    That they accused you of it one week later is very odd. They should have contacted you immediately. Also, I agree, being accused of having dropped the TV is a very odd charge. It would not be easy for you to do something like that unnoticed, would it? :p
     
  22. scotty96LSC macrumors 65816

    scotty96LSC

    Joined:
    Oct 24, 2007
    Location:
    Charlotte, NC
    #23
    I had a similar thing happen to me in Canada. I was accused of making more than $200 of long distance calls to Boston. I don't even know anyone in Boston. I explained this, they called the numbers in question. Come to find out it was the maid using my phone.
    Now that is bad maid service.
     
  23. brad.c macrumors 68020

    brad.c

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    #24
    ^^I hope that was a chocolate on your pillow.
     
  24. BoyBach macrumors 68040

    BoyBach

    Joined:
    Feb 24, 2006
    Location:
    UK
    #25
    It reeks of being a scam. The hotel should have checked your room before you settled your bill on check-out. If they didn't, then quite simply, it's their problem and not yours.

    As skunk suggested above, leave reviews on travel websites to warn future travellers.
     

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