So Apple offers absolutely no option to send in your iMac for repair?

Discussion in 'iMac' started by burningrave101, Jan 5, 2010.

  1. burningrave101 macrumors 6502

    Joined:
    Mar 4, 2008
    #1
    I was checking into possibly getting a replacement for my iMac which I purchased from MacMall due to the screen showing the yellowing tint issue somewhat across the lower half of the screen and because of me being from a third party reseller Apple isn't wanting to send me a new unit like I would be able to get if I had ordered from Apple directly. The Apple rep I've been speaking to has been working hard to see what he can do for me though and the engineers are saying my best bet of getting the issue resolved with the screen is to have them replace it with one they can check to make sure doesn't exhibit the yellowing issue.

    And I was alright with that option of just getting it repaired until I found out from the rep that the only way to get any repairs on iMac is to take it to an Apple store and the problem with that being the closest Apple Store to me is over 2 hours away in a city that I almost never go in the direction of. After my experience with a MacBook Pro and getting an issue on it repaired I thought if I were ever to have any issues with my iMac I could just have them send me a prepaid label and box and send it in without any issue but obviously not. I think that's ridiculous you have to go to an Apple Store just to get service on a product under warranty, especially after only having it three weeks. If I had known this I probably would of second guessed my purchase a little bit since it makes it out to be a pain any time I would have any issue with my iMac.

    Anyone else run into this situation of buying an Apple iMac and living a long ways from any Apple Store?
     
  2. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #2
    You can call to AppleCare and tell them that it needs repair. They'll tell you when it'll be picked up to a repair from your home door.
     
  3. fa8362 macrumors 65816

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    Jul 7, 2008
    #3
    Some people commute 2 hours to work everyday...each way.
     
  4. old-wiz macrumors G3

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    Mar 26, 2008
    Location:
    West Suburban Boston Ma
    #4
    Glad I don't shop at MacMall; getting service is always a hassle with 3rd party dealers.
     
  5. Hellhammer Moderator

    Hellhammer

    Staff Member

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    Finland
    #5
    Especially with MacMall. They are infamous about their not-so-great customer service and return policies.
     
  6. old-wiz macrumors G3

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    Mar 26, 2008
    Location:
    West Suburban Boston Ma
    #6
    Right! You may save money on the purchase, but getting a problem fixed is another matter.
     
  7. Hellhammer Moderator

    Hellhammer

    Staff Member

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    Dec 10, 2008
    Location:
    Finland
    #7
    Those discounts they offer are mail-in rebates which can take up to months to arrive. I would NEVER buy from MacMall. Saving a hundred isn't worth the bad customer service and other problems they have
     
  8. banya95 macrumors member

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    Jul 24, 2009
    Location:
    Winnipeg
    #8
    WOW, sucks to be them. 4 hours a day wasted.
     
  9. ABG macrumors 6502

    Joined:
    Oct 5, 2003
    Location:
    United Kingdom
    #9
    Exactly... some people are too busy to waste another 4 hours helping out a company that is meant to be fixing a faulty product for them.
     
  10. HLdan macrumors 603

    HLdan

    Joined:
    Aug 22, 2007
    #10
    Well, nobody's gonna commute that far to work unless they are making $$$$. Back to the topic at hand, the OP shouldn't complain, some people don't have Apple stores in their state or country. If I could get something fixed or taken care of by just walking into the store I would drive 2 hours without thinking about it, because my stuff is important to me.
     
  11. strike1555 macrumors 6502

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    Jun 29, 2009
    #11
    Yeah, those people commute to earn money and sustain themselves...

    Next time think before you post something so foolish.
     
  12. burningrave101 thread starter macrumors 6502

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    Mar 4, 2008
    #12
    I said the distance was over 2 hours but to be exact after pulling up Google Maps the distance would be roughly ~131 miles with an estimated time of 3 hours 6 minutes driving. It's also in the complete opposite direction of the cities I normally go to so this would be a trip for no other reason than to get my screen replaced on my iMac. And then if I get home with it and I'm not satisfied with the replacement or something else goes wrong with it then it's another long trip again. It would cost me twice as much in gas money than it would just for me to pay to ship it myself to an Apple service center.
     
  13. Darth.Titan macrumors 68030

    Darth.Titan

    Joined:
    Oct 31, 2007
    Location:
    Austin, TX
    #13
    You just need to talk to a different Applecare rep. I have an Apple Store 10 minutes from me, but I don't have time to hassle with waiting on a Genius appointment.
    I call Apple, explain my problem, and they send me a box via next day air.
    I pack my problem equipment and call the courier for pickup.
    It goes back to Apple by next day air.
    Apple then takes a day or two to make repairs and ships it back, again, by next day air.
    Apple pays all shipping, I get my stuff fixed, and I don't have to lug anything to the Apple Store.
     
  14. djc6 macrumors 6502

    Joined:
    Aug 11, 2007
    Location:
    Cleveland, OH
    #14
    I'm 131 miles from the nearest applestore - a technician came to the house with all the necessary parts and fixed my iMac in person. Talk to a different rep.
     
  15. ScottFitz macrumors 6502a

    Joined:
    Nov 3, 2007
    #15
    Dude, you're in 29stumps. You're officially in the middle of nowhere, you and a bunch of joshua trees. Lonely drive.. Cant' believe it's only 131 for you!

    (If you're in the service, thanks for your service.)
     
  16. Buzz Bumble Guest

    Joined:
    Oct 19, 2008
    Location:
    New Zealand
    #16
    If you buy from an approved reseller (and nobody else should be selling Macs brand new!), then you should take it back to them. Part of the reseller contract with Apple is that they must have the ability to do repairs themselves as an approved repair center OR send the machine to an approved repair center. You don't have to go through Apple or an Apple Store, you can also take a faulty Mac to any approved repair center if you don't want to go back to where you bought it.
     
  17. ChrisA macrumors G4

    Joined:
    Jan 5, 2006
    Location:
    Redondo Beach, California
    #17
    Don't they have a 30 day return period? Don't repair it, return it for a refund.
     
  18. MacHamster68 macrumors 68040

    MacHamster68

    Joined:
    Sep 17, 2009
    #18

    131 miles ? i guess its a good reason if you are getting the screen fixed , if you really want it to be fixed , and , i'm sure that they test any repaired mac in store before you get it back , especially with new iMac's
    i would even drive further to get my little Mac's fixed if they had a problem
    and would not even think about the petrol money
     
  19. fa8362 macrumors 65816

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    Jul 7, 2008
    #19
    I'd take my own advice if I were you. 2 hours is nothing.
     
  20. G-Force macrumors 6502a

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    Nov 25, 2006
    #20
    I wish it would work like that here in The Netherlands (without AppleCare extended warranty that is.) :(
     
  21. FearlessFreep macrumors 6502a

    Joined:
    Jul 15, 2008
    Location:
    Northern Virginia, USA
    #21
    This is why I only buy Apple products from Apple directly, either at the Apple Store or online. A few more dollars up front but service is better.

    Say what you want about the service should be the same, but in my experience there is more they can do if you purchase directly from them.
     
  22. BATTLE BORN macrumors newbie

    Joined:
    May 6, 2009
    #22
    well I was planning on purchasing a i5 from mac connection, but now I'm beginning to wonder if the $250 saved is worth the (potential) additional hassle. There are a few apple stores where I live.
     
  23. powerbook911 macrumors 68040

    powerbook911

    Joined:
    Mar 15, 2005
    #23
    It's a viable question. On a machine you know is likely to come fine, saving might be worth it. However, we've all seen the many problems of the new iMacs.

    You might also consider Amazon, if you want to save a bit. They would take it back or ship you out exchanges for $0 if they get the other one back in 30 days. Of course, they'll have to get them in stock to do this. ha-ha.
     
  24. GimmeSlack12 macrumors 603

    GimmeSlack12

    Joined:
    Apr 29, 2005
    Location:
    San Francisco
    #24
    Do you commute for 4 hours a day? Do you know anyone that does? Day in, day out, day in, day out, day in, day... you see where I'm going with this?

    It drives you slowly insane. 4 hours is A LOT everyday. For a trip to the Applestore, not quite so painful, but if I was having to commute for 4 hours a day I'd simply move. I commute 2 hours a day (1 hour both ways) and believe me, I could do a whole lot with that extra time.

    Anyway, to the OP I'd look at AppleCare (as reply #2 mentions) or learn to live with the yellow tint (mind you I have no idea how bad/terrible it is). Chances are you'll have more repairs later on that will make the AppleCare worth it.
     
  25. strike1555 macrumors 6502

    Joined:
    Jun 29, 2009
    #25
    I can tell you just by reading fa8362's post, that he hasn't worked a day in his life.

    You see, we all have to work for a living and can't have mommy and daddy fix our iphone for us.
     

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