So I just got off the phone with ATT about my online order.

Discussion in 'iPhone' started by EmptyWallet, Jun 16, 2009.

  1. EmptyWallet macrumors regular

    Joined:
    Jun 11, 2009
    #1
    I have no idea how accurate this is. The girl I talked to has been wonderfully helpful, she took down my phone number and has called me twice today to give me updates about my online order.

    Don't kill the messenger here.

    I ordered my phone on the 11th at about 1:30am. 3GS Black 32GB from the ATT website. I am an upgrade.

    I sit at "in progress" on the website.

    I called the Consumer Sales line at about 1:30pm today and talked to a girl there who said she'd do some research on my order and get back to me.

    Yeah right, is what I was thinking.

    She called about 20 minutes ago and told me she didn't have an update, and that she'd keep checking my order and alert me when it shipped.

    I was suprised she called, and thanked her.

    .....she just called me back a few minutes ago.

    She said she talked to whatever department was in charge of filling orders for the phone and they are going to be shipped PRIORITY mail at 5am on Friday morning.....for a Saturday or Monday delivery.

    I told her I'd heard many different things and some people already got tracking numbers from UPS.

    She told me that UPS has an agreement with ATT and they are to hold the phones until Friday.

    She said they could not break the street date of the phone, since they have an agreement with Apple.

    Honestly, I don't really believe all of what she said, that'd make for some REALLY angry people and the emails we've received have already told us it could be as early as/on Friday.

    I dunno. I think I'm just irritated that I didn't have the foresight to order from Apple (this is my first iphone, didn't know ATT handled it so poorly) and it seems like ATT dropped the ball on this.

    I sure hope I get it Friday.
     
  2. iAlexG macrumors 6502

    iAlexG

    Joined:
    Jun 15, 2009
    Location:
    Florida, Missing Britain.
    #2
    I hate apple's delivery (FedEx) since I ordered my new 13 macbook pro last week and it got stuck in Memphis, TN over the weekend:( so I only got it today. Love it by the way:D.

    And im pondering over an Iphone 3G S because I have a touch and I love it so i want the phone but its over priced for something that gets updated every year:confused:
     
  3. marksman macrumors 603

    marksman

    Joined:
    Jun 4, 2007
    #3
    That makes a lot of sense.

    Lessens the burden on UPS because they get more time to move the phones to the local hubs. Then they have them there and it works for apple because it pretty much guarantees friday delivery for all those pre-orders, probably at a decent rate for them as well.
     
  4. EmptyWallet thread starter macrumors regular

    Joined:
    Jun 11, 2009
    #4
    She's saying is SATURDAY or MONDAY delivery though.
     
  5. MBHockey macrumors 68040

    MBHockey

    Joined:
    Oct 4, 2003
    Location:
    New York
    #5
    Did AT&T ever guarantee a friday delivery like Apple did on pre-orders?

    From everything I've seen AT&T has always says "as early as 6/19" which clearly can mean Saturday or Monday.

    Apple was very explicit in their language, after the first few hours it went on sale, was always "delivers on 6/19"
     
  6. EmptyWallet thread starter macrumors regular

    Joined:
    Jun 11, 2009
    #6
    There's ATT people with UPS tracking numbers that deliver on 6/19 also.

    I dunno. ARGH!!!!:(
     
  7. disRUPtors macrumors member

    disRUPtors

    Joined:
    Jun 7, 2009
    Location:
    New Orleans
    #7
    I pre-ordered "Smitty" on the morning of June 8th. I haven't been charged and my order is still showing "in process". I should have ordered through Apple. :mad:
     
  8. EmptyWallet thread starter macrumors regular

    Joined:
    Jun 11, 2009
    #8
    You and me both man....you and me both.
     
  9. d21mike macrumors 68040

    d21mike

    Joined:
    Jul 11, 2007
    Location:
    Torrance, CA
    #9
    I was told by AT&T that my phone's would ship on the 18th and I will receive it on the 19th when I actually placed the order with her. I don't think anyone would consider that a guarantee. You seem to imply that you have a guarantee from Apple. Usally a guarantee should come with something. Like if you get it on Monday you can take it back? Or you get the phone for free? What does Apple's guarantee mean? Just giving you a hard time.
     
  10. veterator macrumors member

    veterator

    Joined:
    Jan 18, 2007
    Location:
    Oklahoma
    #10
    Ordered mine through :apple:. I think I'll set a tent up in front yard to wait on FedEx in case they come early! Of course my iPhone is still being used a foot stool in China. :mad:

    Trying to wait patiently. . . .
     
  11. MBHockey macrumors 68040

    MBHockey

    Joined:
    Oct 4, 2003
    Location:
    New York
    #11
    Right -- because that's what "delivers as early as 6/19" can mean.

    I really don't know why you are confused if AT&T has always said "as early as 6/19". Could very well mean 6/22.
     
  12. SIUGRAD99 macrumors regular

    Joined:
    Jan 20, 2008
  13. drew68 macrumors newbie

    Joined:
    Jun 8, 2009
    #13
    That stinks, I ordered from apple on the first day and mine is in Alaska, according to UPS tracking, glad i picked apple over ATT
     
  14. Zengrok macrumors newbie

    Joined:
    Jul 10, 2008
    #14
    If people don't receive phones on Friday (from an AT&T preorder), they can blame the countless buyers that kept calling because of a lack of patience.

    I would wager that just about everyone who ordered from AT&T properly, will receive their phone on Friday.
     
  15. yakkonvazn macrumors member

    Joined:
    Jun 9, 2009
    #15
    i can't believe it's been 7 days of complaining and anxiously waiting already....:)
     
  16. edk99 macrumors 6502a

    Joined:
    May 27, 2009
    Location:
    FL
    #16
    UPS or FedEx are not delivering phones on Saturday unless it was an option when you bought the phone and paid extra for it. If you don't get it Friday the next delivery time will be Monday.
     
  17. TehBest macrumors member

    Joined:
    Jun 16, 2009
    #17
    you guys should have just planned to wait in line at att or apple if you guys wanted your iphones on launch day.
     
  18. EmptyWallet thread starter macrumors regular

    Joined:
    Jun 11, 2009
    #18
    I wonder if I canceled my order from ATT right now, and then ordered from apple (I'm an upgrade) I'd be eligible for an upgrade at apple and could order for them.

    Thoughts?
     
  19. Zengrok macrumors newbie

    Joined:
    Jul 10, 2008
    #19
    I still think you'll get your phone on Friday. That status page has always been problematic.

    Also, I don't think you can cancel your pre-order until it arrives. So... you could show up at Apple or AT&T on Friday, grab an iphone, then cancel the pre-order when it arrives. But like I said above, I think your pre-order will ship fine. ~ Relax ~
     
  20. SIUGRAD99 macrumors regular

    Joined:
    Jan 20, 2008
    #20
    This seems to be a common theme around here, but i'm guessing Empty Wallet is a teenager. Am I correct ?
     
  21. EmptyWallet thread starter macrumors regular

    Joined:
    Jun 11, 2009
    #21
    Yeah.....no. ;) Late 20's.

    We all act like we're 15 on here. Let it slide. :D
     
  22. EmptyWallet thread starter macrumors regular

    Joined:
    Jun 11, 2009
    #22
    Also, it seems others are confirming my talk with the lady from ATT, the phones will be shipped Friday.

    HOWEVER, someone just posted on the big thread that ATT has updated twitter to reflect we'll get them on the 19th!?
     
  23. myke2 macrumors member

    Joined:
    Aug 28, 2008
    #23
    Just checked UPS' website with my tracking number from AT&T. Preordered on the 9th @ 11am. Here's what I got 2 minutes ago....

    Tracking Number: 1Z 1WF 748 ** **** *** *
    Type: Package
    Status: Billing Information Received
    Shipped To: CHESAPEAKE, VA, US
    Shipped/Billed On: 06/17/2009
    Service: NEXT DAY AIR SAVER
    Weight: 1.00 Lb

    Shipped/Billed today, next day air....so I'm assuming that means that the phones will be at the local AT&T store or local UPS hub tomorrow or Thursday, which means they SHOULD be available Friday morning. Fingers crossed that I'll be holding my 32gig White 3GS then.
     
  24. bobsentell macrumors 6502a

    bobsentell

    Joined:
    Nov 14, 2008
    Location:
    Alabama
    #24
    Can't be delievered on Saturday...neither UPS nor FedEx deliver on saturday.

    I will say this, my e-mail from AT&T said it would be sent via priority overnight with delivery as early as Friday.

    But I'm seriously not going to shed one tear if it doesn't show up until monday. It's not that big a deal.
     
  25. ebika macrumors 6502

    Joined:
    Nov 17, 2008
    #25

Share This Page