Hey everyone! So I sold a perfectly working 3gs white 16GB iPhone on ebay. I was using it to the day before I sent it and have never had any problems with it. Now all of a sudden a paypal dispute case has suddenly been opened by the buyer because "The iPhone turns off when battery is low, very disapointed want money back now", so I replied as kindly as possible suggesting it be charged! But they maintain I have internal damaged the phone and haven't declared it. The reply back was if a refund is not given a complaint will go to fair trading. I said a refund will ONLY be given if iPhone is sent back via Australia Post through cash on delivery (COD) I thought this was a fair option as its a safe/fair way for both of us. But now Im worried they will not take this option up, but I will not give a refund without seeing the problematic iPhone with my own eyes. BUT THE iPHONE WAS PERFECT WHEN I SENT IT! The case is still going, but this is my first ever dispute through ebay/paypal and to tell you the truth I have no idea how to go about this, what to do or say. Please help!