Ok, so I sold my MBP on eBay about 2 weeks ago. Everything worked fine. I restored and and sent it on it's way across the country. I took it to the UPS store, had them pack, insure, track and signature confirmation the package. The guy gets my MBP and claims that the optical drive doesn't work. This is what he wrote me earlier today: I can't get the CD/DVD rom to work. I took it in to a local mac store for repairs and they said I need a receipt. Can you send me the receipt via us mail. I guess it broke during shipping. If you need money for the stamp and your time I be happy to help you out. Thanks for checking on your item. Mike Is this true that the Apple store requires receipt? Not once when I had to take my Mac or iPod/iPhone to the genius bar have they ever asked for the receipt. The serial was plenty enough from what I remember. The MBP is still under warranty for another 7 months. It is the latest model MBP(penryn) which I purchased the day it came out. I don't know what to do from here. What should I write back to the guy? Who do I contact about this? Can UPS do anything? Do they really need a receipt to fix something like this? I'm not even sure if he's telling the truth either because it was packed extra careful by me and by UPS. I even paid for the "delicate package" packaging option. Any help would be greatly appreciated. I'm kind of freaking out over here.