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Sold Verizon iphone 6 on Swappa, buyer says its locked

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AndrewR23

macrumors 68040
Original poster
Jun 24, 2010
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A month ago, I sold a Verizon iPhone 6 on Swappa, a device I used with AT&T for a month. Now a month later, the buyer says its locked, sent me the IMEI and told me I need to unlock it.

I sent him Verizons website unlocking policy which clearly states all 4G LTE devices are unlocked already.

Is there anything else I can do? He's going to open a claim on paypal and this is ridiculous.
 
timeconsumer

timeconsumer

macrumors 68000
Aug 1, 2008
1,773
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Portland
AndrewR23 said:
A month ago, I sold a Verizon iPhone 6 on Swappa, a device I used with AT&T for a month. Now a month later, the buyer says its locked, sent me the IMEI and told me I need to unlock it.

I sent him Verizons website unlocking policy which clearly states all 4G LTE devices are unlocked already.

Is there anything else I can do? He's going to open a claim on paypal and this is ridiculous.
Click to expand...
Any idea if the buyer is trying to use it internationally? There was this thread going around at one point:

https://forums.macrumors.com/thread...ome-locked-against-international-use.1846197/
 
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timeconsumer

timeconsumer

macrumors 68000
Aug 1, 2008
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Portland
AndrewR23 said:
Yes he's saying it's locked internationally. Works domestically.
Click to expand...
As per the Verizon device unlocking policy I think it is now up to the buyer and Verizon to get this sorted out. Unless of course you specifically advertised it as internationally unlocked.
 
A

AndrewR23

macrumors 68040
Original poster
Jun 24, 2010
3,897
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timeconsumer said:
As per the Verizon device unlocking policy I think it is now up to the buyer and Verizon to get this sorted out. Unless of course you specifically advertised it as internationally unlocked.
Click to expand...
I am selling a new in plastic iPhone 6 64GB Verizon. I just got the phone replaced at Apple, and kept the plastic on it. Its 64GB, and unlocked. Verizon iPhones are required by law to be unlocked. My at&t sim card works fine on it. I put the description as mint only bc the iPhone is not sealed, but its NEW.

This phone is paid off/ no contract is tied to it. Its a brand new phone in plastic. Will come with the box, the charging block and a cord. No headphones.

Any questions? Feel free to ask. The initial warranty is until Jan 11, 2016, but right now the Apple page shows warranty until August 2016. After purchase, I can send the serial number and IMEI.

Please note that since this was replaced with Apple, the serial number does not match the box.


That's the description I used
 
timeconsumer

timeconsumer

macrumors 68000
Aug 1, 2008
1,773
1,477
Portland
AndrewR23 said:
I am selling a new in plastic iPhone 6 64GB Verizon. I just got the phone replaced at Apple, and kept the plastic on it. Its 64GB, and unlocked. Verizon iPhones are required by law to be unlocked. My at&t sim card works fine on it. I put the description as mint only bc the iPhone is not sealed, but its NEW.

This phone is paid off/ no contract is tied to it. Its a brand new phone in plastic. Will come with the box, the charging block and a cord. No headphones.

Any questions? Feel free to ask. The initial warranty is until Jan 11, 2016, but right now the Apple page shows warranty until August 2016. After purchase, I can send the serial number and IMEI.

Please note that since this was replaced with Apple, the serial number does not match the box.


That's the description I used
Click to expand...
I don't see any promises in the description that it will work internationally and you stated Verizon's unlocked policy.

I don't think you're at fault or the buyer, I would educate the buyer on the issue and maybe work with the buyer to contact Verizon to see if they can sort this out for you. This is a Verizon issue I would think so Verizon needs to resolve this.
 
A

AndrewR23

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Original poster
Jun 24, 2010
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Okay-Apple engineers called me. They said they are aware of the issue and they are attempting to fix it.
 
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timeconsumer

timeconsumer

macrumors 68000
Aug 1, 2008
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Portland
AndrewR23 said:
both. Verizon had no ideas, said that all 4G LTE phones are unlocked internationally. Apple said they are aware of this issue with VZ iPhone 6 and 6+ Its an engineering fault where Apple locks the iPhone internationally. Very strange
Click to expand...
Will they replace the phone for the buyer then?
 
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AndrewR23

macrumors 68040
Original poster
Jun 24, 2010
3,897
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timeconsumer said:
Will they replace the phone for the buyer then?
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from what engineering said, they did something on the server and now the buyer needs to restore it. The buyer has been very nice and everything which is helpful.
 
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AndrewR23

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Original poster
Jun 24, 2010
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Well things took a complicated turn. I got an email saying that he called Apple and they told him its a locked AT&T phone.

I called Apple and they told me the same thing. I call Verizon and they say its a Verizon 6, called AT&T and they told me its a Verizon 6. I have the receipt showing its Verizon so Idk what Apple is saying.

Gonna wait for a return call from a senior advisor later. This sucks as I leave for China tomorrow morning.
 
A

AndrewR23

macrumors 68040
Original poster
Jun 24, 2010
3,897
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willmtaylor said:
The seller does or VZW/Apple do? (Sounds like their fault.)
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Basically, I bought a phone from Verizon to prepare for my China trip. Receipt shows Verizon, etc. I then found out the sim free 6 has more LTE bands for China. I replaced the Verizon iPhone via express replacement. Basically where Apple sends you a phone (same one) and put a hold on the CC. I then never used it, sold it on Swappa.

Buyer received it, said he was happy and was using it for Verizon. He said when he left for overseas, it didn't work, Said sim not valid. So we both called Apple, Apple said its an AT&T 6. Verizon and AT&T both said its a Verizon 6. This is extremely bizarre.

Thats why when Apple kept saying its locked to AT&T, I was like "No, the verizon sim card works just fine" (Before I sold it on Swappa, I put my Verizon sim card inside to make sure it worked and tried an AT&T sim)
 
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