iPad Pro Solved: Can’t restore iTunes Backup from 2009 Mac Mini with USB-A-to-C cable

Discussion in 'iPad' started by colmaclean, Nov 7, 2018.

  1. colmaclean macrumors 68000

    colmaclean

    Joined:
    Jan 6, 2004
    Location:
    Berlin
    #1
    Probably a niche problem, but I can’t get iTunes to recognise my new iPad Pro.

    When it’s connected to my USB-A-to-C cable, the Photos app opens on the Mac, so the Pro is being recognised. Also, in System Report the iPad is shown as connected (see attached pic).

    But still nothing is picked up by iTunes.

    I’ve tried restarting both devices multiple times, but still iTunes doesn’t mount the new iPad.

    Anyone here had better luck with connecting to iTunes on a USB-A-to-C cable?
     

    Attached Files:

  2. tekchic macrumors 65816

    tekchic

    Joined:
    Apr 19, 2010
    Location:
    Phoenix, AZ
    #2
    Yikes. I don't have any solutions for you yet, sorry. When I get home tonight though, I'll be in the same boat -- I have a USB A to C cable I've been using to charge my Nintendo Switch on the go. It's what I was planning on using tonight to restore from backup.

    I'll post later if it worked or if I had issues w/it. It's a generic Amazon Basics nylon braided A to C cable.
     
  3. BeatCrazy macrumors 68000

    Joined:
    Jul 20, 2011
    #3
    What version of iTunes are you on? You might need to be on the latest/later version.
     
  4. iapplelove macrumors 601

    iapplelove

    Joined:
    Nov 22, 2011
    Location:
    East Coast USA
    #4
    They should have come out with a revised version, supporting the new iPads.

    Usually it promps once iTunes detects a device.
     
  5. colmaclean thread starter macrumors 68000

    colmaclean

    Joined:
    Jan 6, 2004
    Location:
    Berlin
    #5
    iTunes version 12.8.0.150.

    Software Update tells me all software is up to date...
     

    Attached Files:

  6. BeatCrazy macrumors 68000

    Joined:
    Jul 20, 2011
    #6
    You might need 12.9. What does it say on the back of the iPad Pro box for minimum software required?
     
  7. tgara macrumors 6502a

    tgara

    Joined:
    Jul 17, 2012
    Location:
    Connecticut, USA
    #7
  8. colmaclean thread starter macrumors 68000

    colmaclean

    Joined:
    Jan 6, 2004
    Location:
    Berlin
    #8
    It says iTunes 12.5 or greater here: https://www.apple.com/lae/ipad-pro/specs/

    Update: I plugged the Pro into my MBP instead of the Mini and was prompted that a software update needs to be run.

    Went back to the Mini and found the same window had appeared on connection, but UNDERNEATH the iTunes window, so I missed it. Fat lot of use!

    Now downloading this update, it’s taking a while...
     

    Attached Files:

  9. tekchic macrumors 65816

    tekchic

    Joined:
    Apr 19, 2010
    Location:
    Phoenix, AZ
    #9
  10. colmaclean thread starter macrumors 68000

    colmaclean

    Joined:
    Jan 6, 2004
    Location:
    Berlin
    #10
  11. iapplelove macrumors 601

    iapplelove

    Joined:
    Nov 22, 2011
    Location:
    East Coast USA
    #11
    Yup it will automatically prompt the revised version for new devices.
     
  12. tekchic macrumors 65816

    tekchic

    Joined:
    Apr 19, 2010
    Location:
    Phoenix, AZ
    #12
    Thanks, maybe I'll just try that cable tonight instead of buying a $20 dongle from Apple. If it doesn't work, I can either restore over wifi (all night while I'm sleeping) or just set up iPad as new, which isn't the worst thing for it. :)
     
  13. Clionah macrumors newbie

    Joined:
    Nov 7, 2018
    #13
    Spent a lovely 40 minutes with Apple on this issue to learn that you MUST have Mojave to transfer a backup from iTunes via usb-c. My latest version of iTunes on High Sierra would not recognize the new iPad Pro via USB-C.

    C
     
  14. tekchic macrumors 65816

    tekchic

    Joined:
    Apr 19, 2010
    Location:
    Phoenix, AZ
    #14
    Oh no, seriously? I have a 2013 MBP... I really don't want to upgrade that machine to Mojave and slow it down even more. I have it on High Sierra now and planned to keep it that way. Only just went to High Sierra about a month ago, too. I also have a 2015 work MBP that can't go higher than HS due to software we use. Guess it's starting from fresh for me. Apple's making it hard for me to love them today between this, no screen protectors, etc.
     
  15. colmaclean thread starter macrumors 68000

    colmaclean

    Joined:
    Jan 6, 2004
    Location:
    Berlin
    #15
    After installing the hidden software update I mentioned above, I’ve now successfully set up my new Pro from my 10.5 Pro’s backup.

    Note my Mini is running El Capitan, so there’s apparently no restriction to Mojave for USB-A-to-C cable connections.
     
  16. newellj macrumors 604

    Joined:
    Oct 15, 2014
    Location:
    East of Eden
    #16
    It's not clear to me what the software update was for or to - iTunes, a helper app for the Mac, an update on the iPad?
     
  17. digitalcuriosity macrumors 6502

    Joined:
    Aug 6, 2015
    #17
    Your 10.5 iPad software should be 12.1.1 today 12/11/2018 is this correct.
     
  18. newellj macrumors 604

    Joined:
    Oct 15, 2014
    Location:
    East of Eden
    #18
    Automatically came up when I used a USB-A to USB-C cable on my Mini running El Cap. Worked great. Mojave is definitely NOT needed to backup/restore a 2018 iPad Pro.
     
  19. Hym tix macrumors regular

    Hym tix

    Joined:
    Sep 21, 2012
    #19
    40 minutes, sorry! And the information they gave wasn't even that clear. Mojave is only required if your Mac has USB-C ports and you want to backup your new iPad Pro with the included USB-C to USB-C cable. (may also be true for backing up via lightning to USB-C... not sure)

    Backing up to a USB 3.0 port on an older Mac does not require Mojave. But it will require a data cable with USB-C to USB-A connection.

    If the cable is rated for USB 3 speeds the backup will go much faster than previous syncing, which is a huge benefit for the new iPad Pro. Previously backup and sync would only get faster speeds when connected to a USB-C port on the host computer.
    --- Post Merged, Dec 12, 2018 ---
    and this is my experience: I synced the 2018 iPad Pro with a 2014 MacBook Pro on El Capitan. My backup restored 180GB to my iPad in only 30 minutes. Here's the cable I bought and it works great http://a.co/d/4clFtjw
     

Share This Page

18 November 7, 2018