Sprint store required me to buy accessories with iPhone 5

Discussion in 'iPhone' started by docprego, Sep 22, 2012.

  1. docprego macrumors 65816

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    Jun 12, 2007
    Location:
    Henderson, NV
    #1
    They absolutely wouldn't sell me the phone by itself. There were 3 packages ranging from $79 to $149 that I had to pick from. I wasn't happy but it was the only place that had stock and that was also their justification for doing it. I ended up talking the manager down to $39 for a Speck case that I actually like a lot so it wasn't the worst thing. However it strikes me as a really poor business practice to force accessories on customers.
     
  2. calderone macrumors 68040

    calderone

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  3. JayLenochiniMac macrumors G5

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  4. al0513 macrumors 6502

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    Sep 28, 2011
    #4
    Shouldn't be the case. File a BBB complaint and give corporate a call.
     
  5. BluePhoenixRa macrumors regular

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    May 19, 2012
    #5
    Wow, that is the most saddest thing I've ever heard. lol
    They're milking their customers.

    Just check Apple stores that are a bit far and in not so crowded place. My friend who works at Apple said they have a LOT in stock but no buyers cause of the place the shop is situated in. And it's one of the biggest malls in America. lol

    And as al0513 said, file a complaint.
     
  6. docprego thread starter macrumors 65816

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    Henderson, NV
    #6
    Of course I didn't. As I said it was the only place with the phone in stock. I wanted it and chose to play by their rules, well almost.
     
  7. hkfan24 macrumors regular

    Joined:
    Sep 20, 2012
    #7
    You bought in to the lie they told you? In the last 24 hours or even a week ago since pre-sale have you seen any threads where carriers require and demand you buy accessories for the iPhone 5? Nope. You need to file a complaint ASAP. Every carrier has been promoting their accessories package deal and its something they were instructed to pitch to customers but it was given to us as an OPTION. I can't believe you fell for this. I know Sprint is hurting bad but they now have their employees pulling stuff like this? Crazy
     
  8. PittsDriver macrumors 6502a

    PittsDriver

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    #8
    39 for a Speck case? You got taken twice lol.
     
  9. lsutigerfan1976 macrumors 68000

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    Sep 14, 2012
    #9
    So what do they threaten you with if you bring back the accessories? I wouldn't have bought the phone with the accessories in the first place. But assuming i had done that, i would have not opened the accessories and brought them back. What could they have done? Nothing really.
     
  10. docprego thread starter macrumors 65816

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    #10
    I didn't fall for anything. I vehemently protested but they wouldn't budge. I wanted the phone so accepted it very reluctantly.
     
  11. Erock2 macrumors member

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    Jun 3, 2012
    #11
    I can almost guarantee that this was not a corporate store. Almost all premium retailers are requiring that iPhones be sold with accessaries. I work at a Verizon Premium Retailer and upper management told us this as well.
     
  12. hkfan24 macrumors regular

    Joined:
    Sep 20, 2012
    #12
    Play by their rules? Negative. There's no rule that states you are required to purchase anything additional. They must have had an accessory quota to fill or something and suckered/cornered you for something you wanted. You need to file a complaint ASAP man. Don't let them get away with it. You can do the future iPhone 5 sprint owners a favor and get this stopped.
     
  13. Preed08 macrumors regular

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    Dec 5, 2011
    #13
    I've never heard of that. You should call corporate and complain for a large discount
     
  14. hkfan24 macrumors regular

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    Sep 20, 2012
    #14
    Right? He could have purchased his phone and select the case of his choice somewhere else for half the cost.
     
  15. docprego thread starter macrumors 65816

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    Henderson, NV
    #15
    There was a pack of crap Fellowes screen protectors that were bundled into that $39 Speck case, they are on the receipt but have no price next to them. When I got home I realized they tore open the screen protectors! The case was in a package that is already open, the typical Sprint case package so they couldn't force that to appear opened.
     
  16. calderone macrumors 68040

    calderone

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    #16
    So why complain if you chose to knowingly buy more things that you wanted to? They didn't MAKE you do anything, you desired got the best of you.

    I would have walked out.
     
  17. docprego thread starter macrumors 65816

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    #17
    It definitely IS a corporate store. One I have bought many phones at in the past and NEVER encountered this crap before.
     
  18. Applejuiced macrumors Westmere

    Applejuiced

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    At the iPhone hacks section.
    #18
    I heard about some AT&T stores pulling shady moves like that.
    I wouldnt bother and I would file a complain with the company. Making purchase something you dont want in order to get the phone? That's nonsense.
     
  19. hkfan24 macrumors regular

    Joined:
    Sep 20, 2012
    #19
    I agree. No way this was from a Sprint corporate store. Not to be a douche, but can you post the receipt from the store you got it from? If its just an authorized dealer, then you just just made that store a small profit as they make their money on activation and accessories.
     
  20. docprego thread starter macrumors 65816

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    Henderson, NV
    #20
    I felt cornered. On the one hand I really wanted to buy the phone. On the other hand I knew this was utter rubbish and I let them know it too. At the counter next to me a guy was buying the same phone and based on his total I knew with 100% certainty that he did NOT buy any accessories. I confronted the manager about this and he simply said the employee helping the customer would be dealt with!
     
  21. Erock2 macrumors member

    Joined:
    Jun 3, 2012
    #21
    I would call customer service and see whats up.. or look on the receipt for fine print.. if it doesn't say no returns on accessaries than go ahead and return them :D contracts and fine print work both ways.
     
  22. docprego thread starter macrumors 65816

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    Henderson, NV
    #22
    Posting the receipt doesn't prove anything. It is 100% absolutely my local Sprint corporate store.
     
  23. hkfan24 macrumors regular

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    Sep 20, 2012
    #23
    Seriously bro. File a complaint. Prevent others from getting scammed.
     
  24. rocknblogger macrumors 68020

    rocknblogger

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    Apr 2, 2011
    Location:
    New Jersey
    #24
    I've been with Sprint for years and I know for a fact they don't do this. File a complaint with Sprint corporate. They'll help you and more than likely get rid of that manager or at least demote him. As a matter of fact you can email dan@sprint.com and you'll get to someone who monitors that address for the more serious complaints which I believe this qualifies as. I sent an email once regarding a problem I was having and got a pretty quick response and a solution to my liking.

    Whatever you do don't let this go.
     
  25. calderone macrumors 68040

    calderone

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    Seattle
    #25
    You let yourself get pushed around all because you couldn't wait. While I agree with the others, you should file a complaint, you should not have bought that phone and the "package."
     

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