Sprint would never cancel one's service without ETF over data speeds would they?

Johnny Steps

macrumors 6502
Original poster
Jun 29, 2011
472
251
My story if you want to read... tl;dr below the story.

I use IntelliscreenX now to turn my 3G off and use Edge speed to conserve battery like crazy on my iPhone 4S because it seemed 3G was sucking the battery even when I wasn't using the phone.

Anyway... sadly my edge DATA speed is faster than my 3G. I don't even know how's that's possible. (I did the data speed test on i.dslr.net/iphonespeedtest.html) Also my text messages send faster and I receive multiple texts (Like when people right part 1,2,etc. texts) at the same time as opposed to 3G.

Even yesterday, my friend with Verizon iPhone 4 stood is the same area I was in, inside of a building, did a speed test and got 1.5mb down! I got like 82 kps...



tl;dr
Even if I show proof of terrible speeds to some person at a Sprint store so they can confirm with customer service or whatever... they'll never cancel me will they? They'll just keep opening up stupid tickets and telling me everything is "Okay!" huh?
 

MattMJB0188

macrumors 68020
Dec 28, 2009
2,010
557
My story if you want to read... tl;dr below the story.

I use IntelliscreenX now to turn my 3G off and use Edge speed to conserve battery like crazy on my iPhone 4S because it seemed 3G was sucking the battery even when I wasn't using the phone.

Anyway... sadly my edge DATA speed is faster than my 3G. I don't even know how's that's possible. (I did the data speed test on i.dslr.net/iphonespeedtest.html) Also my text messages send faster and I receive multiple texts (Like when people right part 1,2,etc. texts) at the same time as opposed to 3G.

Even yesterday, my friend with Verizon iPhone 4 stood is the same area I was in, inside of a building, did a speed test and got 1.5mb down! I got like 82 kps...



tl;dr
Even if I show proof of terrible speeds to some person at a Sprint store so they can confirm with customer service or whatever... they'll never cancel me will they? They'll just keep opening up stupid tickets and telling me everything is "Okay!" huh?
No, they won't. Why not sell your iPhone and use that to pay for the ETF. The iPhone should cover the entire ETF and you'll still have some left over. That would probably be your best bet. However, I read a while back that Sprint likes to cancel lines when you call Customer Service too much.

http://consumerist.com/2007/07/spri...ch-were-scamming-sprint-for-free-service.html
 

rjohnstone

macrumors 68040
Dec 28, 2007
3,555
3,637
PHX, AZ.
Sprint doesn't use EDGE technology. ;)
They use EV-DO for their 3G and 1xRTT as their fallback.
If you're getting faster speeds on 1xRTT than Ev-DO, you are in a sucky coverage area.

Read your contract and see if they have an out for lack of coverage.
I know AT&T has one.
 

maflynn

Moderator
Staff member
May 3, 2009
66,665
33,523
Boston
Is lack of speed a valid reason to cancel your contract with Sprint?

I'd recommend reading the contract you signed to see what rights you have. I'm not a sprint customer so I have no idea but your contract will detail what you can or cannot do.
 

MattMJB0188

macrumors 68020
Dec 28, 2009
2,010
557
Is lack of speed a valid reason to cancel your contract with Sprint?

I'd recommend reading the contract you signed to see what rights you have. I'm not a sprint customer so I have no idea but your contract will detail what you can or cannot do.
I don't think poor data speed will get him out of his contract. If that were the case, many if not all iPhone users would have left Sprint back in October.
 

Johnny Steps

macrumors 6502
Original poster
Jun 29, 2011
472
251
Because I wanted to sell my phone to buy.. another unlocked phone from APPLE.

Even if my iPhone 4S is unlocked, it's apparently only unlocked for roaming in another country... so yeah. I wanted to go on Verizon but as people have told me on this forum, they won't do it because they can't some strange number to their system or something.

Honestly, if I could get at like.. 600kps down and 400kps up with Sprint, I'd be okay. But dude.. they really are a crippling service. I don't want to switch to limited data, but right now it seems it's better to have working limited than unlimited little sips.
 

Daveoc64

macrumors 601
Jan 16, 2008
4,062
68
Bristol, UK
I doubt any carrier (or ISP) in the world would have a contract written so that you could cancel if they didn't deliver the speeds advertised.
 

nizmoz

macrumors 65816
Jul 7, 2008
1,410
0
My story if you want to read... tl;dr below the story.

I use IntelliscreenX now to turn my 3G off and use Edge speed to conserve battery like crazy on my iPhone 4S because it seemed 3G was sucking the battery even when I wasn't using the phone.

Anyway... sadly my edge DATA speed is faster than my 3G. I don't even know how's that's possible. (I did the data speed test on i.dslr.net/iphonespeedtest.html) Also my text messages send faster and I receive multiple texts (Like when people right part 1,2,etc. texts) at the same time as opposed to 3G.

Even yesterday, my friend with Verizon iPhone 4 stood is the same area I was in, inside of a building, did a speed test and got 1.5mb down! I got like 82 kps...



tl;dr
Even if I show proof of terrible speeds to some person at a Sprint store so they can confirm with customer service or whatever... they'll never cancel me will they? They'll just keep opening up stupid tickets and telling me everything is "Okay!" huh?
Yes they will. I got out of my contract only around 4-6 months old with Sprint and a EVO phone because of the speeds were not usable for my job. I told them flat out that I couldn't do my job because the speeds were too slow. And broke all 3 of my phones with no ETF and I went back to AT&T.

No, they won't. Why not sell your iPhone and use that to pay for the ETF. The iPhone should cover the entire ETF and you'll still have some left over. That would probably be your best bet. However, I read a while back that Sprint likes to cancel lines when you call Customer Service too much.

http://consumerist.com/2007/07/spri...ch-were-scamming-sprint-for-free-service.html
Wrong. They will.
 

Johnny Steps

macrumors 6502
Original poster
Jun 29, 2011
472
251
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A406 Safari/7534.48.3)

Okay not edge good to know ha ha. Anyway.. I don't know then. If there was a Cydia App that could force roam my phone, I could get out like that.
 

MattMJB0188

macrumors 68020
Dec 28, 2009
2,010
557
Because I wanted to sell my phone to buy.. another unlocked phone from APPLE.

Even if my iPhone 4S is unlocked, it's apparently only unlocked for roaming in another country... so yeah. I wanted to go on Verizon but as people have told me on this forum, they won't do it because they can't some strange number to their system or something.

Honestly, if I could get at like.. 600kps down and 400kps up with Sprint, I'd be okay. But dude.. they really are a crippling service. I don't want to switch to limited data, but right now it seems it's better to have working limited than unlimited little sips.
I'm sorry to say but you should have done some research before going with Sprint. Long before the iPhone hit Sprint they were having problems. Their 3G is awful. The technology doesn't allow it to be fast. AT&T is the best for the iPhone because their network is optimized for it. Sprint's is not (at least not now). What good is unlimited data if you can't barely use it?
 

rjohnstone

macrumors 68040
Dec 28, 2007
3,555
3,637
PHX, AZ.
I doubt any carrier (or ISP) in the world would have a contract written so that you could cancel if they didn't deliver the speeds advertised.
AT&T calls it "quality of service".
If the quality is so poor that the "service" is unusable, you can argue for a no penalty contract cancellation.
I know many people who have been able to cancel their contracts without penalty using this argument.
This is typically used for voice issues, but one can argue if a data plan is required for the phone, then the data must be usable.
Granted "usable" is a subjective term, but less than 100Kbps is unusable on an iPhone.

The OP should research the issue with Sprint and see if they have a similar option.
 

MattMJB0188

macrumors 68020
Dec 28, 2009
2,010
557
AT&T calls it "quality of service".
If the quality is so poor that the "service" is unusable, you can argue for a no penalty contract cancellation.
I know many people who have been able to cancel their contracts without penalty using this argument.
This is typically used for voice issues, but one can argue if a data plan is required for the phone, then the data must be usable.
Granted "usable" is a subjective term, but less than 100Kbps is unusable on an iPhone.

The OP should research the issue with Sprint and see if they have a similar option.
Or they could do what they did for me when I called and complained about that...send him a free airwave.
 

Johnny Steps

macrumors 6502
Original poster
Jun 29, 2011
472
251
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A406 Safari/7534.48.3)

An airwave is a joke. A phone is something for on the go. When I'm at home I'll use my Wi Fi. The only thing an airwave would help with would be letting me send MMS at home. That's it.
 

maflynn

Moderator
Staff member
May 3, 2009
66,665
33,523
Boston
Okay not edge good to know ha ha. Anyway.. I don't know then. If there was a Cydia App that could force roam my phone, I could get out like that.
My suggestion is to honor the contract you signed or pay the penalty for breaking it. btw, going on roaming won't do anything because your mailing address for billing would not have changed.
 

Johnny Steps

macrumors 6502
Original poster
Jun 29, 2011
472
251
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A406 Safari/7534.48.3)

maflynn said:
Okay not edge good to know ha ha. Anyway.. I don't know then. If there was a Cydia App that could force roam my phone, I could get out like that.
My suggestion is to honor the contract you signed or pay the penalty for breaking it. btw, going on roaming won't do anything because your mailing address for billing would not have changed.
What do you mean? I used the Evo 3G hack when I had my rooted Evo before I early upgrade to the iPhone 4S and I would have good 3G speeds until Sprint called me and told they'd kick me out their service if I kept roaming. So roaming works.
 

macmaccy

macrumors member
May 12, 2009
77
11
I joined Sprint when the iPhone 4s was launched. I had 4 iPhones on my account. I was able to cancel contract and ETF's waived.
I called Sprint since day 2 to complain about slow data or no data. They would open tickets but never resolve the issue. Finally after 2 months I said enough... I emailed dan@sprint.com and asked to have my ETF waived. They made me many offers and it took 2 weeks, but they finally approved the ETF to be waived. I kept all the iphones, which I sold.
Switched to Verizon and now Im happy.

Good Luck...just make sure you have documented proof of their inability to provide you with service. Also, you must give them the opportunity to correct AND you must be reasonable.
 

Johnny Steps

macrumors 6502
Original poster
Jun 29, 2011
472
251
Then go for it, each company is different if sprint allows you to walk away from your contract because you're roaming then do it
Can't. I don't believe there's a Cydia App that forces the iPhone to roam on "Extended Network" settings.

All I remember when I did the whole Evo 3G hack was that you had to change the PRL by knowing your MSL and typing in ##PRL# on the dial pad and changing it from there. I don't think any of that is possible on the iPhone.
 

Mikesus

macrumors 6502
Apr 7, 2011
255
1
Its funny how many folks that don't have Sprint are answering like they know :D

First off, will they cancel without ETF.

Simple answer is yes.

You will need to document, open support tickets and complain A LOT. This will take a while. How do I know? I have Sprint and started down that road. HOWEVER they will NOT remove ETF's for unaffected phones. IOW if you have a family plan with 4 phones and 2 are iPhones, they will waive it on the iPhones ONLY.

Another option is the post that I brought over here from Slick Deals

https://forums.macrumors.com/threads/1315813/

I can totally confirm waiving ALL ETF's this way. (the second way)
 

nizmoz

macrumors 65816
Jul 7, 2008
1,410
0
Just like you. Yes they will waive your whole family plan and you can get out of it ETF free as long as you have the support calls in their system with issues of speed and not having it resolved. They did so for me without any issues.

Its funny how many folks that don't have Sprint are answering like they know :D

First off, will they cancel without ETF.

Simple answer is yes.

You will need to document, open support tickets and complain A LOT. This will take a while. How do I know? I have Sprint and started down that road. HOWEVER they will NOT remove ETF's for unaffected phones. IOW if you have a family plan with 4 phones and 2 are iPhones, they will waive it on the iPhones ONLY.

Another option is the post that I brought over here from Slick Deals

https://forums.macrumors.com/threads/1315813/

I can totally confirm waiving ALL ETF's this way. (the second way)
 

Mikesus

macrumors 6502
Apr 7, 2011
255
1
Just like you. Yes they will waive your whole family plan and you can get out of it ETF free as long as you have the support calls in their system with issues of speed and not having it resolved. They did so for me without any issues.

They will NOT waive your family plan unless ALL the phones are affected. I had to wait til they changed my plan.
 

nizmoz

macrumors 65816
Jul 7, 2008
1,410
0
They will NOT waive your family plan unless ALL the phones are affected. I had to wait til they changed my plan.
YES THEY WILL. I had it done and know many others who had it done too. How you think I went from a iphone 3GS to a iphone 4 in my history you see here with an EVO in the middle of it for a few months? lol http://www.howardforums.com has many that have been successful getting it done. Stop posting wrong information dude.
 

Mikesus

macrumors 6502
Apr 7, 2011
255
1
YES THEY WILL. I had it done and know many others who had it done too. How you think I went from a iphone 3GS to a iphone 4 in my history you see here with an EVO in the middle of it for a few months? lol http://www.howardforums.com has many that have been successful getting it done. Stop posting wrong information dude.
Whatever, I am speaking from an actual experience with my own account. Don't need to convince you of anything.
 

nizmoz

macrumors 65816
Jul 7, 2008
1,410
0
Whatever, I am speaking from an actual experience with my own account. Don't need to convince you of anything.
Dude, I am speaking from ACTUAL EXPERIENCE FROM MY ACCOUNT. Sorry if you were NOT LUCKY to get it done with your own and all butt hurt because of it, but I did. And it doesn't make sense for Sprint to only allow that one line go when it's attached to the other phones period. :rolleyes:

So have many others and it's a fact it can be done on howardforums because MANY have had it done.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.