I originally posted about my shattered iPhone here: http://forums.macrumors.com/showpost.php?p=10344361&postcount=22 I sent an email off to Steve Jobs that was basically verbatim that post: I'll give it to him. I got pretty quick response. (3 hours). But you can see the screenshot below (to confirm authenticity) for his response. His response made me laugh but also kind of aggravated me a bit. I guess I'm just disappointed by the fact that it seemed that other than replacing my phone for the replacement cost ($199) which I again (as stated above) appreciate, there was nothing else really offered. Not to mention the Apple Store was still out of stock of bumpers when I went in to replace my phone today. Sorry for the large image size, didn't want the text to be distorted on the email screenshot.