Well, to make a long story short, I drunkenly left my phone at a restaurant, came back 10 minutes later, boom, brand new iPhone 6 was gone. I had never in my life lost a phone, or broken a phone and now this. Thankfully I had insurance. I filed the claim on Wednesday, I was told the phone would be overnighted, Thursday comes around, no phone, Thursday night comes around still no sign of shipment, I called and I said that the phone should have been overnighted and that it would arrive today. I woke up today, it's now 1pm, still no sign or tracking number. I call, and finally get a woman who sounds like she knows what she's doing, takes a couple of minutes and says "Due to the high demand the phone is on back order and there is no ETA on when we will receive more" I explained to her the inconvenience this is, and she just apologized, didn't offer any recourse or alternate options, I asked if maybe there was any other colors they could send nothing. I'm pretty disappointed, I get that the phones are in high demand but are they really for an insurance claim? I paid my deductible and I've been paying for the service for years. Yet all I got was basically "We don't have them we don't know when we will, we'll send it to you whenever"