[Success] Fixing dents & scratches from shipping on a PowerBook G4.

Discussion in 'PowerPC Macs' started by sarthak, Jul 7, 2014.

  1. sarthak, Jul 7, 2014
    Last edited: Jul 23, 2014

    sarthak macrumors 6502

    Joined:
    Nov 19, 2012
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    Canada
    #1
    UPDATE: Please continue reading thread on repair progress.

    Folks,
    Looking for some advice after I shelled out more than $160 Canadian on a PowerBook G4 12" advertised by a seller on eBay as EXCELLENT condition!!! (three exclamation points).

    I contacted the seller using Account A and made several offers but ran out of the 3 offers limit on eBay. Then I made an offer with Account B and bought it with that. In Account A the seller said the laptop was in excellent condition, only minor scratching and NO dents on it and battery lasts 6hr 22min and is fully functional.

    What can be done about this at this point?

    It's going to cost me a fortune, nearly $54.52 tracked to ship this back to the USA in a proper box. And not only that but, eBay still eats the nearly $50 canadian I paid for duties and shipping using GSP initially since the seller doesn't have it. I paid half CC and half from PayPal funds.

    Specs and Price:
    - PowerBook G4 12"
    - 1.5GHz Processor, 1.25GB RAM and 100GB HDD
    - Paid $100 USD for notebook but, nearly $160 converted to Canadian Dollars with eBay Global Shipping Program and Duties charged.

    NO Box:
    It arrived with bubble wrap and paper wrapped around and tapped heavily. There was NO box, just some disgusting tape.

    Condition:
    - The laptop to me is in HORRIBLE 3/10 condition.
    - Heavy scuffing and scratching all around.
    - BIG DENTING on the Right side corner and Optical Bay.
    - Minor dent on the left side.
    - Scuffing on the palm rest area.
    - System keeps showing "Clock has been set before 2001" when turning on. Looks like it needs a new RTC battery.

    Pictures:
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    For updates, continue reading thread.
     
  2. AppleNewton macrumors 68000

    AppleNewton

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    #2
    work with the seller at first, then paypal and ebay dispute.
     
  3. Intell macrumors P6

    Intell

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    Location:
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    #3
    12" Powerbooks do not have a PRAM or clock battery. They use the main laptop battery to maintain the time.

    I've gotten a few 12" Powerbooks shipped very similarly to that one. Just stuffed into a bubble padded manila envelope and shipped away. Surprisingly, they never came with that much damage or hardly any at all. That one looks like it was dropped a few times.
     
  4. simsaladimbamba

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    located
    #4
    Also know, that the power adapter is not an original one.
     
  5. Zotaccian macrumors 6502a

    Zotaccian

    Joined:
    Apr 25, 2012
    #5
    Is it worth to buy Macs from another country at all, unless they are rare collector items? I have looked Macs from USA now and then, but just out of interest. Postages and many times prices in general make it wiser to buy onlky from homeland... Plus the keyboard layout is wrong for me which is of course its own thing.

    Some people just cannot pack well enough, I would never rely on bubble wrap alone, especially if shipping to another country!
     
  6. sarthak thread starter macrumors 6502

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    Nov 19, 2012
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    Canada
    #6
    So what does it mean when the clock resets, the logic board is toast if there is no RTC battery? It is clearly not normal to show clock at 1969 every time you turn it on even if you set it manually or using internet automatically.

    I messaged the seller about 6 times. They asked me to send it back. It costs nearly $55 to send it back. That is more than what it's worth. Further, the seller said that is not the condition they shipped it in. Does that mean they're still reliable for inadequate packaging material? I was surprised and almost wanted to tell the CanPar delivery man to take it back when I saw it in some paper with tape all around it. Ridiculous to send it internationally in bubble wrap with some paper and tape.

    Could it be eBay's fault since Pitney Bowes Inc. is supposed to "ensure safe packaging" according to a recent article when shipping using Global Shipping Program. I thought eBay sent it in a paper bag but I realized it has the original FedEx label from the Seller to PBI Warehouse and then another label from PBI to me using CanPar.
     
  7. Intell macrumors P6

    Intell

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    #7
    When the clock resets like that it means the main laptop battery is dead.
     
  8. sarthak, Jul 7, 2014
    Last edited: Jul 7, 2014

    sarthak thread starter macrumors 6502

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    Canada
    #8
    But, the main battery is charged.

    Also, to the point of the other user. I realized the charger is a CHINA replacement one after I saw it compared to the iBook charger I have. There is also NO light on it. It is also, in disgusting condition with grime on it.

    In case anyone is planning on buying a laptop internationally, AVOID using Global Shipping Program. eBay claims they have Pitney Bowes, inspect for condition "as described" in the listing to ensure both buyers and sellers are happy and also re-package it for safe transportation. How in the world does it get dented with scuffing then if the seller claims they sent it just fine? Means someone at Pitney Bowes opened it (like they're supposed to) and dropped it or damaged it somehow.

    At this point:
    -> Seller says ship it back. Will cost me nearly $55 more than it's worth and I still loose the GSP charges. Nearly $100 gone.
    -> Can go to Credit Card company and block transaction for $105 approximately. Still have to file for the remaining $50 or so funds from PayPal.
    -> Can go and deal with PayPal claim but they will still ask me to ship it back which then I still have to pay $55.

    Anything else? What a sticky situation. I thought I would truly have a nice working PowerBook G4 along with the iBook G4, PowerMac G4 QS and PMG4 733 that I already have.
     
  9. Intell macrumors P6

    Intell

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    #9
    If the clock still resets like that, then the PMU/SMC isn't working correctly or the battery isn't. Most, if not all, of the Powerbook/iBook chargers ever made have come from China or another Asian country.
     
  10. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #10
    If you remove the main battery, even briefly to reseat the battery, for example, the time and date will usually reset to defaults. That's your 1969 date.
    Reset the power manager, by pressing Control-Option-Shift-Power.
    That will again reset time and date to defaults, so reset that at next boot.
     
  11. Zotaccian macrumors 6502a

    Zotaccian

    Joined:
    Apr 25, 2012
    #11
    Yeah, most of electronics are made in China, the main difference between original Apple branded charger and Replacement charger is usually the quality control and quality of used parts. Lenovo is a good example of China brand with bit higher quality control than some cheaper China brands.... Now that we are partially talking about China made products.
     
  12. eyoungren macrumors P6

    eyoungren

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    Aug 31, 2011
    Location:
    Phoenix • 85037
    #12
    I can totally understand your anger and frustration, but take just a moment and think.

    eBay almost always comes down on the side of the buyer. eBay has BuyerProtection. There's a 99.99% chance that you're covered by eBay buyer protection.

    Work something out with the seller. If the seller refuses to pay the charges to ship it back, turn the matter over to eBay. They will examine the auction and your side of it. You'll be instructed to send the item back and when eBay finds in your favor you will be credited the price and the shipping charges (both from and back).

    Don't worry, you aren't out any money in the long term.
     
  13. sarthak thread starter macrumors 6502

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    Canada
    #13
    Contacted eBay and they said I can file a claim but they don't cover return shipping. So either way I am out $55.

    On the positive side, the seller agreed to refund $50 but has not issued it yet
    , making this a cost of around $100 until I can sort something out with eBay on their international shipping and duties charges.

    It could've been caused during shipping but I am really not sure either way, the seller is the only one that can file an insurance claim.

    I'm going to use this charger with the iBook and the iBook original apple charger with this temporarily.

    Not too sure how the quality of this replacement charger is. If it explodes then who do I sue? If an Apple charger explodes I can sue Apple (just saying).

    Wouldn't be too picky if the charger looked like an Apple charger but this looks like a regular PC (ugly) brick and I don't know what's inside. For all I know it could just be a regular netbook like charger with it's end cable replaced with an Apple style socket made in a factory with temps exceeding 40*C, strange smells of chemicals and dim lighting. No offense, just pondering from all the documentaries I've watched.
     
  14. eyoungren macrumors P6

    eyoungren

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    #14
    OK. Maybe it's a little different in Canada. The one time my wife needed to file a claim she got everything she spent back. Of course, the USPS also got involved (postal inspector) so that may have had something to do with it.
     
  15. reco2011 macrumors 6502a

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    May 25, 2014
    #15
    He should just refund all (possibly save for shipping) of your money and let you keep it. Given the shipping charges it doesn't make sense to be shipping it around the globe.
     
  16. sarthak thread starter macrumors 6502

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    Nov 19, 2012
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    Canada
    #16
    I wish the seller took your advice. I still haven't received the 50 bucks back. Looking at their feedback, people call them a "crook" that sent them damaged items as new condition. Some said they got money back and kept the item but, some never got a penny back.
     
  17. Altemose macrumors G3

    Altemose

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    Mar 26, 2013
    Location:
    Elkton, Maryland
    #17
    Those are a royal pain to remove the cord as the adapter has to be taken apart. If it was repaired at home and had the wire swapped on, there would most likely be an obvious sign of damage to the adapter part itself. That being said, there are many qualities of adapters available on the web today. There are standard rectangular ugly "PC looking" adapters, adapters that look like Apple but are the same internals as the "PC looking" models, and OEM Apple adapters. As long as it charges the device safely is what matters to me. Try isopropyl alcohol on an old T-Shirt to remove the dirt and grime from the plastic adapter!

    I do think that your statement about suing the company is a bit extreme. Do you honestly think an adapter that hasn't been made in at least eight years and has seen its fair share of various drops, power fluctuations, and other treatment is worth suing for? It would probably just take the other side to say "your power may have fluctuated, causing the capacitors to blow and thus causing the adapter to die prematurely" to have the whole small claims suit dismissed. Just wanted to point that out...

    If this is shipping damage you can handle it one of four ways. File a claim with eBay and lose the $55 potentially, file a claim with the shipper and get the money and dispute the return shipping so you lose nothing, let the seller refund you and potentially lose $55, or file a total dispute on the credit card and PayPal to have all the dough given back.
     
  18. sarthak thread starter macrumors 6502

    Joined:
    Nov 19, 2012
    Location:
    Canada
    #18

    I am using the official power adapter from Apple that I got with the iBook G4 at the moment with the PB G4. What I was saying was that generic china replacement adapters could just be a regular PC netbook adapter same spec with its wire cut off and replaced (on the inside of the brick) with one with an apple prong.

    Never mind that. So far the best option is to wait for the seller to issue the $50 promised refund and then try to get the shipping/duties/taxes/fees back from eBay/PayPal/PitneyBowes tricycle.

    Lesson learned: Stay far away from eBay GSP.
     
  19. Altemose macrumors G3

    Altemose

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    #19
    Good idea!
     
  20. harrymatic macrumors 6502

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    Dec 30, 2013
    Location:
    United Kingdom
    #20
    The charger will be an off-the-shelf power supply with the Apple connector, but what else were you expecting? All it needs to do is put out a certain voltage at a certain current.

    For the record, those 3rd party replacement chargers are actually very good. I've used many over the years. They don't run as worryingly hot as the genuine Apple ones, and they use thicker insulation on the cable so it's less likely to snap or get damaged.

    It's a shame you got screwed over with this, it doesn't look like it sustained the damage in shipping though - it looks more like it's been dropped. I've recieved laptops through the post packaged in the same way and they've always arrived fine.
     
  21. Zotaccian macrumors 6502a

    Zotaccian

    Joined:
    Apr 25, 2012
    #21
    Regarding chargers, one problem when you buy a "China -charger" is that some of them either are not what the label says or identify itself wrong. For example I have charger which has 65W printed on it but identifies itself as 45W on my PowerBook, I have also tested that it will not power on 15" PowerBook without working battery, which means that either it is identification issue or the charger simply has 45W electronics inside.

    It works fine with 12" PB which requires only 45W.
     
  22. sarthak thread starter macrumors 6502

    Joined:
    Nov 19, 2012
    Location:
    Canada
    #22
    There was at least 4 inches of bubble wrap on top and 4 inches on bottom. Another 1.5 inches on each side of the machine. So it could be possible if it was dropped on the corner.

    I have cleaned up the machine and dropped it off at a computer shop.

    This seller seems to me like a hustler given their feedback. They claim they have no idea how the dent and problems got there. Bare in mind they said "excellent condition, 6hr 22 min battery, no dents/dings only minor scratches".

    But, after looking at the pictures more carefully in the listing they are taken at an angle to avoid showing this dented corner.
     
  23. reco2011 macrumors 6502a

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    May 25, 2014
    #23
    Lesson learned: Pay only with a credit card.
     
  24. sarthak thread starter macrumors 6502

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    Nov 19, 2012
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    Canada
    #24
    Received a $55 USD refund from the seller.

    Next step: Get back the shipping/duties/import fees that went to Pitney Bowes aka eBay.
     
  25. reco2011 macrumors 6502a

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    May 25, 2014
    #25
    Congratulations. Does the seller expect you to return it?
     

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