I purchased an iPhone from AT&T and it had a problem with the speaker. No problems in getting it swapped at the store. Here is the interesting part. The Genius had me sign his iPad and the receipt has some woman's name and phone number in California on it! (I looked and the black box also had her name on it, and its a bit of a drive being in NC and all, so a tad odd) Here is the more interesting part. I was emailed a receipt with her date of purchase, her name and her cell number. Privacy wise this has me a bit concerned.