Hi, In a week or so I'm going to be a new switcher, hopefully to a 12" iBook. I've never used a Mac before (except for playing around in the store a little) so I have a few questions - sorry if they're really obvious: 1) My wife sometimes has to bring home some Word files from her work to edit. As far as I can understand, AppleWorks can read these .doc files. Are there any problems or issues with this, or would I be better off getting hold of the Mac version of Office? 2) As soon as I get the iBook I'm going to want to max out the RAM. From looking at the Apple site it looks pretty straightforward but I'm not amazingly technically-minded so is there anything I need to look out for or bear in mind while doing this? 3) This one's a little more general - when I had a play with the iBook in the store, 10.2 seemed pretty intuitive but is there anything major that I need to know regarding differences between this and Windows in terms of getting stuff done, handling files etc? Apologies again if these are dumb questions - guess I'm a bit nervous of the unknown! Thanks in advance!