Syncing home movies to new iPad Pro from MacBook Pro Retina iTunes

Discussion in 'iPad' started by SGM, Nov 11, 2018.

  1. SGM macrumors newbie

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    #1
    Anyone discover how imported videos in iTunes from other sources (not purchase on iTunes) are synced with the new iPad Pro. They used to be in my "TV" app and I could watch them. There are no longer in the TV app on the new iPad. Spent 6 hours yesterday with apple. You have to physically attach to the MacBook Pro (no usb-c). They have no cables. Sent me to third party. Got from Best Buy. Apple iTunes is not recognizing the new device. It did for a few moments, but would not allow for syncing and Apple enhanced support was stumped as well. I can connect all day long with my older iPad. The new one, I cannot. I have 104 movies that I must have on the new one and preferably in the same format (in "TV" app) as what I have used for years. Anyone run across this issue? I'm taking this back for a refund if they cannot solve this. No one at apple is admitting this is serious issue.
     
  2. tromboneaholic Suspended

    tromboneaholic

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    #2
    Are you using a 3.1 USB-A to USB-C cable to connect?
    Once you have set up your device in iTunes, you should be able to use Wi-Fi to sync your videos.
     
  3. chabig macrumors 603

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    #3
    It's not a serious issue. Connect the iPad to the MacBook with the appropriate cable and do the same things you did before. Your problem is almost certainly that you don't have the right cable. You'll need a USB-C to USB-A adapter for the MacBook end, and a USB-C data cable to connect that to the iPad. The cable that comes with your iPad won't work because it's not a data cable--it's for power only. Yes it can be confusing, but stay calm and it'll all work out.
     
  4. SGM thread starter macrumors newbie

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    #4
    I purchased two cables sets. the dongle and the data transfer cable. Three advanced support folks at Apple Care have not been able to help this. I appreciate your positive attitude...but no one at apple can fix this as of now.
     
  5. tromboneaholic Suspended

    tromboneaholic

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    #5
    If you are happy with the iPad, I'd seriously look at the cable as the culprit. I can understand if you are tired of spending time trying to resolve it, but Apple recommends a specific cable to connect older MacBooks with USB-A ports to iPads with USB-C ports: Belkin 3.1 USB-A to USB-C Cable

    If you are using this cable, and still having issues, I'd try to reset the iPad and set it up as new if possible.
     
  6. SGM thread starter macrumors newbie

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    #6
    I have reset this twice (on line with advanced support right now...they too are baffled and realize that there may not be way to get these 104 video's.
     
  7. tromboneaholic, Nov 11, 2018
    Last edited: Nov 11, 2018

    tromboneaholic Suspended

    tromboneaholic

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    #7
    You wrote "Apple iTunes is not recognizing the new device. It did for a few moments,"
    Is it disconnecting, or not seeing the device all of a sudden?

    Setting the videos aside for a moment, it seems like the issue is with setting up syncing.

    The method below should work. If it doesn't, which step is iTunes failing on?

    After you set up syncing with iTunes using USB, you can set up iTunes to sync to your device with Wi-Fi instead of USB. Here's how:
    1. Connect your iOS device to your computer with a Belkin 3.1 USB-A to USB-C Cable, then open iTunes and select your device.
    2. Click Summary on the left side of the iTunes window.
    3. Select "Sync with this [device] over Wi-Fi."
    4. Click Apply.
    When the computer and the iOS device are on the same Wi-Fi network, the iOS device appears in iTunes. The iOS device syncs automatically whenever it's plugged in to power and iTunes is open on the computer.
     
  8. chabig macrumors 603

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    #8
    There are other ways to move files to the iPad, such as WiFi.
     
  9. Lobwedgephil macrumors 601

    Lobwedgephil

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    #9
    So you just aren't going to listen to people and get the correct cable?
     
  10. SGM thread starter macrumors newbie

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    #10
    I have purchased two sets of cables that Apple suggested I get from Best Buy. Yes...I have purchased what they have suggested. Been on with a senior tech this morning for 2 hours, she is suggesting reinstall mojave on my mac
     
  11. tromboneaholic Suspended

    tromboneaholic

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    #11
    I'll ask again. Which step is it failing on?

    After you set up syncing with iTunes using USB, you can set up iTunes to sync to your device with Wi-Fi instead of USB. Here's how:
    1. Connect your iOS device to your computer with a Belkin 3.1 USB-A to USB-C Cable, then open iTunes and select your device.
    2. Click Summary on the left side of the iTunes window.
    3. Select "Sync with this [device] over Wi-Fi."
    4. Click Apply.
     
  12. SGM thread starter macrumors newbie

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    #12
    Did not work on either set. I just ordered the belkin cable you referenced to see if that will work. The folks at Apple Advanced Support are dumbfounded that iTunes is not recognizing it and they are asking that I reinstall the OS on my Mac as it appears to be an iTunes connectivity issue. We'll see. Thanks for your help. The link was very helpful and I'd much rather have that cable than a cable and a dongle for the conversion (the apple converter USB-C to USB for $19. (along with the Best Buy Insignia Universal File Transfer Cable that the Apple Store in Nashville's Best Buy recommended - - these two are the two cables that I purchased two sets of). Thanks again. Time will tell or I will return the purchase back to Apple and continue with my old iPad which worked perfectly. (but will miss out on the enhancements but will not work correctly at least at this point. Hopefully I will not have to return and they can fix the issue).
     
  13. Lobwedgephil macrumors 601

    Lobwedgephil

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    #13
    Hope you get it working soon, it should work fine with the correct cable. I will test on my iMac later to see if it works for me.
     
  14. tromboneaholic Suspended

    tromboneaholic

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    #14
    Since you wrote you can "connect all day long" with your old iPad, I doubt reinstalling macOS is necessary. I hope the new cable is all you need.
     
  15. THFourteen macrumors 6502a

    THFourteen

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    #15
    Sorry to hijack your thread but have a simple question that i'm sure someone has the answer to - are there any apps that i can use to copy files from my media server (Linux but windows samba share) to my ipad pro to watch in something like VLC?

    VLC lets me stream from the server but doesn't seem to have a copy / download from server option unless i'm blind.

    Should note - files are not iTunes native format, and i cant be bothered to convert them
     
  16. kanselmo macrumors member

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    #16
    I also load up my own videos to my devices by way of iTunes sync. Like folks are saying here, you do need the right cable to set it up initially but wifi sync works after then. I have a 2015 imac so had to use a usb-a to usb-c cable that came with my Nintendo Switch. Everything has worked fine ever since. Hope you can get your issue figured out soon. You should eventually be successful.
     
  17. laurenr, Nov 11, 2018
    Last edited: Nov 11, 2018

    laurenr macrumors 6502a

    laurenr

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    #17
    DDDFC5F5-99C3-47EE-8A1B-4E5002373C97.jpeg
    I had a similar experience when connecting my new iPad Pro to my iMac in order to do a restore off of my old device's backup. I tried two different cables, the Belkin and another. Then decided to restart my Mac. After the reboot, a message popped up on the Mac screen detailing that a download was required for iTunes to “recognize” the iPad ,(cannot recall exact words of message), and that iTunes needed to be closed for the download to proceed.
    Thereafter, iTunes could “see” the new device with no problem.
    Just a thought.......could your problem be the same?

    Edit: I had taken a screenshot off the iMac of the process, see above. Before that download, iTunes could see my old iPad, no problem. But as soon as the new one was attached via cable, it was a no-go, or rather a “no-see”.
     
  18. tromboneaholic Suspended

    tromboneaholic

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    #18
    Interesting. Now that you mention it, I had this same experience when updating my iPhone to iOS 12. iTunes prompted for an update with that dialog box I had not seen before.
     
  19. Lobwedgephil macrumors 601

    Lobwedgephil

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    #19
    Yep, had to do the same for iPhone on iOS 12, so makes sense OP needs this update.
     
  20. laurenr macrumors 6502a

    laurenr

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    #20
    Would be a great pity if OP returned the iPad without at least trying to reboot his Mac to see if it forces the required download, as it did with my situation. Might just work for him.
     
  21. SGM thread starter macrumors newbie

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    #21

    yup. I did that download. Rebooted with Apple support about 6 different times. They want me to reset the SMC on my MacBook Pro which i will do after the backup is done.
     
  22. laurenr, Nov 11, 2018
    Last edited: Nov 11, 2018

    laurenr macrumors 6502a

    laurenr

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    #22
    Good to know. Question: By any chance, would you have access to any other Mac? Would be interested to see if you get the same occurrence with that computer's iTunes application not seeing the new iPad.

    Edit: just had another thought remembering an experience I once had where iTunes could not see my device. The solution lay in disabling any Third Party Security/AntiVirus software. Did a little Googling now to confirm this. Quote from Apple support website:

    Security software created by companies other than Apple can prevent iTunes from connecting to Apple servers or to devices. Sometimes, you might see a numeric error message when you sync, update, back up, or restore your device.

    The following might happen if your security software is causing an issue with iTunes:

    • Your iPhone, iPad, or iPod touch aren't recognized in iTunes, or they won't back up, restore, update, sync, or activate.”
     
  23. SGM thread starter macrumors newbie

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    #23
    I do not....
     
  24. archvile macrumors 6502

    archvile

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    #24
    Holy crap are you serious? Why would they cheap out on something like this? The bundled lightning cables have always been usable for both power and data transfer. And USB-C is definitely capable of doing both. Did they seriously ship a power delivery only USB-C cable with their new iPads?
     
  25. laurenr macrumors 6502a

    laurenr

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    #25
    Just tested syncing with the USB-C cable provided in the box, attached to new iPad and Thunderbolt port on my 2017 iMac. Worked perfectly.
    --- Post Merged, Nov 11, 2018 ---
    Read my edited post above. For some reason, and always with my iPad mini, unless I disabled my antivirus software, I could not perform an iTunes sync. Did not occur with any of my other devices, old iPad Pro, or iPhone.
     

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