iPhone X T-Mobile says I need to erase my iPhone before they can unlock it, is this necessary?

Discussion in 'iPhone' started by dglenn9000, May 6, 2019.

  1. dglenn9000 macrumors member

    Joined:
    Sep 23, 2007
    #1
    I have T-Mobile, put in a request for unlock. They replied with an email saying to unlock I will need to backup and erase the iPhone.

    My question, is that really required. I have 3 iPhones I’m doing this to. I would hate to erase all three and I assume restore even tho the directions don’t say restore. Email attached.
     

    Attached Files:

  2. synonys macrumors member

    synonys

    Joined:
    Sep 16, 2014
    #2
    Just get a non-T-Mobile sim if you don’t want to restore the phone. It doesn’t need to be an active sim.
     
  3. noobinator macrumors 603

    noobinator

    Joined:
    Jun 19, 2009
    Location:
    Pasadena, CA
    #3
    That process is just to verify it's unlocked afterwards. You can stick another sim in to not have to do this process.
     
  4. nburwell macrumors 601

    nburwell

    Joined:
    May 6, 2008
    Location:
    DE
    #4
    Like the others who posted before me, you just need to pop in another SIM to verify the device is unlocked. That's all I did once I paid off my X, requested T-Mobile unlock it, then popped my wife's AT&T SIM to verify the device was indeed unlocked.

    No need to erase your phone - only when you sell your phone can you erase it/restore to factory settings.
     

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3 May 6, 2019