Target had 5s' in stock - they refused to let me buy one

Discussion in 'iPhone' started by Cscottrun, Sep 25, 2013.

  1. Cscottrun macrumors 6502

    Oct 8, 2011
    Got in contact with a local target, they had a few 16gb att 5s' in stock. Went over, saw that they had a few out on the counter and waited. Finally the associate took me and said he was ready for me. Had me log into my att acount on the computer. He clearly saw I had an upgrade on one of my lines. I asked him nicely not to open the phone because it was a gift for my younger brother, and as I am sure many of you are aware, part of getting the phone is tearing the plastic off and opening it up. He refused, telling me he was required to make a test call before I left. He saw that I was aggitated and offered to let it slide. I was once again in good spirits. A few moments later, he asked me what line my brothers number was. I pointed it out (it was not the one eligible for an upgrade), the one eligible is my number. He then refused to sell it to me, telling me I would have to do a cross upgrade. I explained to him that what I was doing with the phone after I left the store was irrelevant and none of his concern but he wouldn't budge. He said I could potentially leave with the phone activated on my line, switch my 5 back to my line and sell the 5s, and he just wouldn't let that happen. Then he expressed concern that if in a month, I switched the 5s from my line to my brothers for his birthday, it would cost target money because I didn't switch the phone to my brothers number today, while I was at target.

    I asked to see the written policy but he refused to show me anything. I got his first name, not his last. And he also refused to give me his employee id number, or any other identifying number.

    Edit: Also, after arguing for a few minutes, he told me he couldnt help me and that he had other customers to deal with. That other customer was an on the clock target employee who was also getting a 5s.
  2. Beezy253 macrumors 6502

    Sep 19, 2013
    Tacoma, WA
    and you walked out without speaking to a Store Manager? WOW.
  3. Gincoma macrumors 6502

    Sep 10, 2013
    report him to corporate, I promise they read those emails customers send to them and a district manager (above manager) will get in touch with you. Try to get more info on the lack luster employee like last name.
  4. Cscottrun thread starter macrumors 6502

    Oct 8, 2011
    He was the manager lol. Im going to corporate.
  5. macbd macrumors regular

    Mar 13, 2010
    LOL... Target employee... LOL
  6. Beezy253 macrumors 6502

    Sep 19, 2013
    Tacoma, WA
    Wait, so you went to the Customer Service desk and asked to speak to a Store Manager? He could of been the DEPARTMENT Manager, but I highly doubt a Store Manager would let a Customer leave unhappy.
  7. joshdammit macrumors 6502

    Mar 6, 2013
    So the store manager is selling phones? He wasn't the manager.
  8. Cscottrun thread starter macrumors 6502

    Oct 8, 2011
    Thats probably the case, unfortunately I did not have time to go to the customer service desk. I waited close to 40 minutes for him to finish up with the first customer before he took me, by the time I stopped arguing I was in there for an hour and a half already. Had somewhere to be. I am not desperate for the phone, so Ill handle it through corporate.
  9. Beezy253 macrumors 6502

    Sep 19, 2013
    Tacoma, WA

    Ahh, ok.. Hopefully they both get written up. (The Department Manager AND the Employee on the clock purchasing an iPhone).
  10. user-name-here macrumors 65816

    Aug 31, 2013
    Anyone going into a Walmart, Target, Best Buy, RadioShack, etc has got to know ahead of time that the employees are idiots and it's a pure gamble.

    Can't be mad when an idiot acts like an idiot.
  11. joeshmo2010 macrumors 6502a

    Jun 25, 2009
    Seattle, WA
    Waste of time. Buy the phone elsewhere. There are already some threads on here stating that target employees won't sell phones at full retail. They want the commission for the upgrade or new service activations.
  12. OneMike macrumors 603


    Oct 19, 2005

    I always expect the worst when going into those stores so can't really be surprised.
  13. Cscottrun thread starter macrumors 6502

    Oct 8, 2011
    I knew, but as I said, it was local, was told it was in stock, then saw with my eyes it was in stock, so I made an attempt to grab one. Like I said, I am in no rush, but worth a shot.
  14. thematt macrumors member


    Oct 19, 2010
    I would be so angry! That's ridiculous behavior from the employee.
  15. sou1 so1di3r macrumors 6502a

    sou1 so1di3r

    Jun 26, 2008
    Denver, CO

    Yeah antsmarching!! ;):D:apple:
  16. Cscottrun thread starter macrumors 6502

    Oct 8, 2011
    Hahaha! Yessir
  17. Hankster macrumors 68020


    Jan 30, 2008
    Washington DC
    Lets be clear. Target Corporate does not care about one customer who didn't get an iPhone 5S. Target is a multi-billion dollar company :)

    Sorry, but I'm betting the manager had specific instructions on how to sell the iPhones. And, Target is every right to refuse service to anyone (as all businesses do).
  18. DollaTwentyFive macrumors 6502a

    Nov 11, 2010
    Parts Unknown
    The people at the Target mobile counter are not actual Target employees. They work for a 3rd party company that handles mobile phones. Certainly, contacting Target corporate will help, as they don't want that going on in their store, but I think it is Marketsource that runs the actual sales departments in the store. You might want to contact them, but good luck. They make money only when you use an upgrade or activate a new line, so I doubt they will have much sympathy for you.

    If you use an upgrade or activate a new line, they make somewhere between $100-$200 in profit because of the commission paid to them by Verizon because you locked them into 2 years. If you buy the phone at full retail, they can actually lose money. These "authorized agents" pay about as much for an iphone as you would at full retail. Their stock is limited. They don't want to make $10 by selling the phone to you when they might make $150 by selling it to someone with an upgrade.

    Sad, I know, but until we eliminate phone subsidies, this is how it will work.
  19. JOSE891 macrumors 6502a


    Sep 15, 2012
    Las Vegas
    This is why you shouldn't tell them stuff they don't need to know.
    You should of just walked in, do the upgrade, leave the store, and do what you were going to do. You elaborated too much.
  20. jaseone macrumors 65816


    Nov 7, 2004
    Houston, USA
    And if it really was for a present like he said then why does the shrink wrap really matter? I doubt his brother would like the present any less just because it wasn't shrink wrapped still, however it does make listings more attractive when trying to sell...
  21. jetlitheone macrumors 6502a

    Sep 16, 2012
    Yes marketsource outsources to target I know cause I work for them haha
  22. veedubshafer macrumors 6502

    Sep 30, 2012
    Due to my wife exclusively breast feeding both of our babies we will never step foot in a Target. It is their company policy to breast feed in the toilet. Why would you want your baby to eat in a dirty bathroom? :confused:
  23. itjw macrumors 65816

    Dec 20, 2011
    Sounds fishy to me too. Maybe it's not. Regardless, Target can choose to refuse service to whomever they want. Somehow I think the agent may have had a little more indication that the "brother" was really Craigslist, and that the "birthday present" was just an attempt to avoid opening/activating the phone.

    And the store manager was selling phones that day? Okie dokie.

    Corporate will get a good laugh out of this one, but ultimately they give their employees some leeway with high demand products when they believe (as he obviously did, even by your story) that you are only intending to buy it to resell it at a profit.

    Maybe he was holding it for his buddy. Maybe he wasn't. It's a phone, you didn't wait in line, and your "birthday present" can be easily obtained well in advance of your "brothers" "birthday". But hey, maybe if you complain enough they'll give you a $5 gift card towards the reservation of the 6!


    So people who don't want to look at your wife's breasts while shopping at Target don't have to. They won't let me pee in the aisles either (even if I clean it up! the nerve!), even though it's a perfectly natural thing :D
  24. veedubshafer macrumors 6502

    Sep 30, 2012
    LOL no silly she always is covered up. Besides this is the only country where breast feeding is weird or unacceptable. It's the best thing for a baby and should be done by more mothers instead of feeding them chemicals. Anyway, sorry OP for this getting off onto a different subject.
  25. woodynorman macrumors 6502a

    Nov 26, 2011
    ALL employees of the above mentioned stores (plus whatever stores are ETC..) are idiots?? Sure, there are SOME idiots at those stores, but not everyone.

    I take offense to your remark, as I have family members who work at the stores you mentioned, and they are not idiots.

    Stereotyping sucks. And your attitude sucks.

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