tbMBP2017 Touch Bar randomly turns off until laptop is restarted

[saynax]

Hi there,

I have a reoccurring issue with my tbMBT2017, whereby the Touch Bar will occasionally turn off and nothing I do brings it to light up again. The only way to get it to work again is to restart the computer.

It happens in macOS and Windows 10. I am not 100% certain what causes it, but I think it usually occurs after the laptop has gone to sleep.

Has anyone experienced something similar or does anyone know whether this is a simple software issue that might be fixed with an update? Alternatively, do you think that I have a faulty device that I should bring in to the Apple store?

Thanks!

 

[Samuelsan2001]

Hi there,

I have a reoccurring issue with my tbMBT2017, whereby the Touch Bar will occasionally turn off and nothing I do brings it to light up again. The only way to get it to work again is to restart the computer.

It happens in macOS and Windows 10. I am not 100% certain what causes it, but I think it usually occurs after the laptop has gone to sleep.

Has anyone experienced something similar or does anyone know whether this is a simple software issue that might be fixed with an update? Alternatively, do you think that I have a faulty device that I should bring in to the Apple store?

Thanks!

I haven't heard this one before contact apple.

 

[saynax]

Hmmm... not what I wanted to hear, but thank you.

Do you think I need to take videos / photos as proof to show them, in case I won't be able to reproduce it in the Apple store?

 

[Samuelsan2001]

Hmmm... not what I wanted to hear, but thank you.

Do you think I need to take videos / photos as proof to show them, in case I won't be able to reproduce it in the Apple store?

It wouldn’t hurt that’s for sure, I looked around and this issue has been around since the release of the 2016. Can’t find a fix though, try an smc rest and an os reinstall, that may help, or the better touch tool app gives you far more control over your touchbar and may be able to help.