my parents recently purchased a refurb iMac from apple. they had grown tired of dealing with their old gateway and wanted to make the jump to a mac. to put it as simply as i can, apple completely dropped the ball on the order. my parents ordered the imac at the end of march and a week passed...then another week...and then a few more days. finally, my parents called apple to see what was up. apple had the order on file, but for some reason they had no idea where the imac was. they first said it was never shipped. they then said it was lost by fedex. next, they said it was not shipped or lost, but they had no idea what had happened. in the end, my mother managed to find out that they oversold the number of imacs they really had in stock and were hoping that one might show up in time to send to us. i can understnad what happened, but you would think apple would give us a call or something within a few days instead of letting two and a half weeks go by. needless to say, my parents are very upset at apple at the present moment and canceled the order. to make it worse, they don't want to buy an powerbook for me since they had so much trouble dealing with apple. i think apple is a very respectable company and wouldn't want a customer to be treated as we did. is there anyone that i should contact within apple to, in some way, rectify the situation and restore my parent's confidence in apple? has anyone had something like this happen before?