That's why I'll buy the new iPhone next week ...

Discussion in 'iPhone' started by davidgnomo, Sep 8, 2012.

  1. davidgnomo macrumors 6502a

    davidgnomo

    Joined:
    Feb 16, 2012
    Location:
    My place !
    #1
    I've had the "switch off button problem" last week, 3 months ahead the European guarantee expiration (bought my iPhone at the on line Apple Store in December 2012) : thought that they would make me pay something trying to adjust my phone ... well, not only I did not pay a single cent, but the Genius gave me a brand new iPhone 4 ! This way my dad's getting a new one when I'll get my 5 next week : I have finally felt on my own skin why Apple's got one of the best customer services in the world.

    And by the way, for just a 69 euros fee, this time I'm planning to get Apple Care for my new iPhone : being covered for 3 years (which is the average time it takes me to switch from a phone to another) has no price ...
     
  2. Purant macrumors 6502

    Joined:
    Aug 26, 2012
    #3
    Wow. You bought your phone in the future and the guarantee has already/was/will be still expired?
     
  3. davidgnomo thread starter macrumors 6502a

    davidgnomo

    Joined:
    Feb 16, 2012
    Location:
    My place !
    #4
    2010 ... sorry !
     
  4. Big Stevie macrumors 6502a

    Big Stevie

    Joined:
    Jun 20, 2012
    Location:
    UK
    #5
    I once had a problem where the loudspeaker on my iphone3gs wasnt working. The phone was out of warranty but I took it to my local Apple shop and they just swapped it for a new one. Considering I hadnt even bought it from an Apple shop I thought this was great service.
     
  5. braddick macrumors 68040

    braddick

    Joined:
    Jun 28, 2009
    Location:
    Encinitas, CA
    #6
    I am surprised they didn't offer you a refurbished iPhone vs a brand new one. Either way, Apple does have exceptional service and it's good to read a positive story every now and then.

    I am gearing up though for the eventual thread(s), "I was sent two iPhone5's instead of one. What to do?", and yours is refreshing to read as I wait.
     
  6. Purant macrumors 6502

    Joined:
    Aug 26, 2012
    #7
    You're in the EU right? Then your phone is still under guarantee, right? Why did you think Apple would make you pay?


    EDIT: To clarify: It was obviously cool of them to give you a new one, but honoring the guarantee is a given and not the mark of good customer service.
     
  7. djrod macrumors 65816

    djrod

    Joined:
    Sep 16, 2008
    Location:
    Madrid - Spain
    #8
    The iPhone you got was probably a refurbished, looks like new but is not new.

    Apple care for the iPhone is only a 2 years coverage, not 3.
     
  8. ste1164 macrumors 6502a

    ste1164

    Joined:
    Jan 4, 2009
    #9
    Im sure the warranty you get with the phone when you buy it without buying applecare is only 1 year even in the EU so he is saying it was nice they replaced it for free out of warranty.
     
  9. Purant macrumors 6502

    Joined:
    Aug 26, 2012
    #10
    Apple says so, but the EU requires all companies in the EU to provide 2 year guarantee. If you push the matter they have to comply. And Apple does as well, even if they don't advertise it.
     
  10. ixodes macrumors 601

    ixodes

    Joined:
    Jan 11, 2012
    Location:
    Pacific Coast, USA
    #11
    That will make up for the one I don't buy.

    I going to enjoy being a holdout. :)
     
  11. ste1164 macrumors 6502a

    ste1164

    Joined:
    Jan 4, 2009
    #12
    Ah fair enough I wasnt aware of this thanks :)
     

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