The disgrace of O2 iPhone insurance mis-selling

Discussion in 'iPhone' started by neiltc13, Dec 26, 2007.

  1. neiltc13 macrumors 68040

    neiltc13

    Joined:
    May 27, 2006
    #1
    I just got my latest bill from O2 for my iPhone which I bought on November 28. They have added charges of £7.00 and £7.50 for "O2 Insure Premier Monthly" even though I did not sign anything or ask for this to be added.

    I'm disgusted. I've emailed them (because only their sales lines are open right now :/) and I hope they remove the charges. I worry about people who don't check their bill and who might be paying for insurance which they did not want or ask for.

    Has anyone else had this problem? :confused:
     
  2. vinylkiller macrumors member

    Joined:
    Dec 8, 2007
    #2
    i asked for the insurance as if i drop this or it gets stolen i'm up **** creek w/o a paddle
     
  3. tjcampbell macrumors 6502a

    tjcampbell

    Joined:
    Aug 14, 2006
    Location:
    Vancouver
    #3
    Anyone who bought their iPhone at the Carphone Sh*thouse likely took it from behind. Those guys are evil crooks. I recently got a letter from them "clarifying" insurance and apples policies. Apple shouldn't have touched this idiots.
     
  4. spinstorm macrumors 65816

    Joined:
    Sep 14, 2007
    #4
    I had the same thing happen to me.

    I took back my iphone to exchange it and they added it on without telling me but when I called O2 they removed the charges so its not a problem I wouldn't worry.

    However I promise you they will e-mail you back and ask you to call them so I recommend you do it as soon as possible - don't wait for an e-mail.

    We are talking about O2 Insurance NOT CPW!
     
  5. t0mat0 macrumors 603

    t0mat0

    Joined:
    Aug 29, 2006
    Location:
    Home
    #5
    I'd check the contract you signed. If you are signed up to extra insurance, as a silver lining you might be able to break from the O2 contract after 9 months, which will help you get an early upgrade to an updated iPhone if/when it comes around...
     
  6. neiltc13 thread starter macrumors 68040

    neiltc13

    Joined:
    May 27, 2006
    #6
    The only contracts I agreed to were the ones inside of iTunes and I did NOT select insurance. I bought the phone at an o2 store.
     
  7. Moleshome macrumors member

    Joined:
    Oct 22, 2007

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