Go figure. They left the carnival Apple store launch frenzy with all of the press and psychology for an impersonal process. They replaced Apple store employees helping customers with food, water, encouragement and replaced them with telephone and chat sessions of no use except for frustrations. They hide behind we told you so delivery date range as their defense. They used to be the best with this kind of stuff. Sounds like their success has gone to their corporate head. They launch what has the potential to be the most personal device of all and substitute technology. If this is their future mentality, time to sell the stock.