Time Capsule dies, Apple to offer me a new one for free, but no help with data xfer

Discussion in 'Mac Basics and Help' started by loneshark, Apr 8, 2010.

  1. loneshark macrumors member

    Joined:
    Apr 20, 2007
    Location:
    florida
    #1
    Time Capsule dies, Apple to offer me a new one for free, but no help with data xfer

    so what do i do ? how do i get 850 gigs of data on to another terabyte drive ?

    they will not release me the new TC until i surrender my old one.

    I will not give them my old one with the data still on it. it contains alot of client data and personal information. that is not negotiable. they were very nice in telling me to find a certified Apple repair specialist, who can conduct a data xfer of that kind, and then I can return the dead TC for the new one.

    One of the Mac specialists told me that I could buy a Terabyte drive from them, and use it to do the xfer, then return it, as long as I did this within 14 days.

    so if that is the only option i have, then im going to have to open the TC myself, remove the HD, hook up an esata connector, and conduct this xfer on my own. reason for that is the certified guy they recommended to me wants like 300 dollars and about 2 to 4 weeks to do this. this is not acceptable, plus he is privy to all the sensitive data on the HD.

    so again, i must do this myself.

    what esata connectors do i need ? do i need a case for the HD ? please help ! thanks
     
  2. jsgrabo macrumors regular

    Joined:
    Feb 12, 2007
    #2
    To be perfectly honest, your cheapest/easiest option may indeed be buying the external hard drive and copying your data over, then exchanging the time capsule and copying the data to the new time capsule. Regardless of any moral boundaries you may be crossing, I still think, taking in consideration the quotes you were given, that it still is your best option to buy that external and then return it once you have gotten all your sensitive data back. You can also use Disk Utility to wipe that external hard drive clean once your done and return it.

    /flame suit on
     
  3. AdamA9 macrumors 6502a

    Joined:
    Feb 2, 2010
    #3
    I'm guessing you don't have AppleCare? They offered to do the transfer of data onto the new TC for us, here in the UK should there be any issues with it. Kick up a bigger fuss, in store, in front of paying customers about it and they'll go behind the doors and come out saying a manager has authorised it.

    Good luck.
     
  4. loneshark thread starter macrumors member

    Joined:
    Apr 20, 2007
    Location:
    florida
    #4
    yea, i was using the TC as a server, so it wasnt used a just a backup device. so its full of information.


    and like you said i can use D.U. to wipe it clean when im done.

    I just dont know what connectors to buy for this drive, and i only have 14 days to do this once i get the other external HD from Apple.



    and yes, i dont have apple care anymore, it expired on Jan 14. but none the less apple is giving me a free time capsule as the serial falls under a certain range of known faulty devices.
     
  5. jsgrabo macrumors regular

    Joined:
    Feb 12, 2007
    #5
    You may not need any extra connections. The external hard drive you buy hopefully will come with a USB cable or firewire cable or whatever interface it uses. You can connect that external do your computer. Then, you can go to finder and hit "command k" and then type in the IP address of your time capsule which should mount it. From there you can copy over whatever data you need to that external.
     
  6. maczach16 macrumors member

    maczach16

    Joined:
    Apr 9, 2010
    Location:
    Omaha, Nebraska
    #6
    They will charge a 10% restocking fee on the hard drive when you return it to them.
     
  7. loneshark thread starter macrumors member

    Joined:
    Apr 20, 2007
    Location:
    florida
    #7
    NO, my TIME CAPSULE IS DEAD, no light, it does not come on. power is not being provided to the hard drive, thats why i have to remove the hard drive from the time capsule and put connectors on it, but i dont know how to do this.
    connect the TC HD to laptop, and the extra external to the laptop, or what?.

    no they wont.
     
  8. IvanLasston macrumors newbie

    Joined:
    Dec 2, 2008
    #8
    The internal drive should be sata - so any external sata cage would work. I picked up this one as I was in a rush to get my hard drive data and best buy is local for me
    http://www.bestbuy.com/site/Antec+-...8436&skuId=8376152&st=external sata&cp=1&lp=4

    For example amazon
    http://www.amazon.com/s/ref=nb_sb_s...ds=sata+enclosure+3.5&x=0&y=0&sprefix=sata+en

    I'm sure you can find one cheaper online. I actually gave up on trying to get a new free time capsule - and I have my old time capsule disk connected to my new time capsule for a total of 3TB.
     
  9. Flynnstone macrumors 65816

    Flynnstone

    Joined:
    Feb 25, 2003
    Location:
    Cold beer land
    #9
    First of all ...

    SPANK!

    Where is your backup?

    I don't need to describe why you need a backup plan.

    Buy a Backup hard drive. No need to return in 14 days. USB is fine.
    Now for the dead Time Capsule, Apple knows its dead, so carefully remove the old hard drive yourself.
    Also when you buy your backup hard drive, buy one of these :
    http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=3012908&CatId=3770
    Cables Unlimited USB 2.0 to SATA/IDE Adapter With Power Cable
    This will allow you to get old data of the drive and erase it if there is sensitive client data ( backup, oops did I say backup again?).
     
  10. loneshark thread starter macrumors member

    Joined:
    Apr 20, 2007
    Location:
    florida
    #10
    back up shmack up... haha. yea, i guess i should consider using the TC as a backup. i was wondering as well.... would i be able to buy a bad terabyte drive like the ones apple uses in the TC, and put in there ???? and take out the old good drive and keep it ? i know its kinda of unethical, but in all reality that TC is gonna get trashed anyway.


    thanks for pointing out taht cable. but doesnt a hard drive cage do the same thing ???
     
  11. loneshark thread starter macrumors member

    Joined:
    Apr 20, 2007
    Location:
    florida
    #11
    big update tho. I just called Apple, and made a kind complaint stating my issue and that i needed to know if i could keep the old dead TC. The initial Apple tech took my questions to a supervisor, who initially said NO that taking the drive out would be of no use as there would be no way to power it on. I laughed and said well Im going to need to speak to someone else, because what you just told me, he said, makes no sense, and its obvious hes shrugging me off. So on to the next Supervisor, Chris, a lovely female Apple employee who definitley loves her job, and was more than willing to help me, and tell me that I could keep my dead TC, and that she would imediatley send me a new TC in the mail a.s.a.p.

    Chris at Apple, if you ever read this, thanks ! I will buy you drinks for the night, if your ever in town !

    so now since i have a hard drive, what would be a good case to buy, that has good long term storage capabilities as far as cooling is concerned ??
     

Share This Page