Too tough, or not tough enough...

Discussion in 'Community' started by iGary, Aug 30, 2005.

  1. iGary Guest


    May 26, 2004
    Randy's House
    Dr. John Doe
    116 Anywhere Street
    Annapolis, MD 21401

    Dear Dr. Doe.

    I have been a patient of yours for a few years now, and while overall I am in good overall health (marathon running, sailing, photography), you may remember I suffer from a severely herniated disc in my lower back which requires continual pain, muscle relaxant and anti inflammatory medication for me to carry on my day-to-day activities. Hopefully, a recently scheduled surgery will put an end to this soon, but with that said, I’d like to “pick a bone,” if you will, about your practice’s new medicine refill policy. I’ll be blunt; it stinks.

    Previously, when I needed a refill, I simply filled out a form online, and my refills were available that day, or the next at latest. I could always count on my medicine being at the pharmacy when I needed it. It never failed – ever.

    The last two times I have asked my pharmacy to request a refill from your office (per your new policy), they faxed the request (and yes, I have asked to see proof that they did), only to have it go ignored. On one occasion, I requested a refill of pain medication two full days before a business trip I was taking to Florida. Imagine my surprise when I went into the pharmacy and Mike tells me that your office still hadn’t answered after two requests. I put in an emergency message with one of your nurses at 4:00 p.m. on a Friday, return on Saturday to find my prescription still unfilled.

    Long story short, I had to limp through an entire week of meetings, aerial photography shoots and a busy schedule without pain medication. I didn’t sleep for an entire week while I was gone. Nothing but a pure failure of the system on ___________ part. If the practice is unable to keep up with the amount of refill requests it gets, then the practice is carrying too many patients – more than it can effectively handle. Keeping patients supplied with the medicines that keep their daily quality of life at a reasonable level is a practice’s job. In my case, I’ve received poor care in this area.

    This morning I called my specialist in Washington D.C. and my refill was available this afternoon. This is how it is supposed to work.

    The current prescription refill system at ____________ is broken. Please fix it. Your office is convenient for me, I’ve been reasonably happy with the care I have received, and have no other real qualms with the practice. It may be of no consequence to you, but if one more of my refill requests goes ignored, I’m off to another physician. I’d hate to break our relationship over something as simple as prescription refills. The old system worked. Bring it back.

    All the best,

    Gary Reich
  2. mad jew Moderator emeritus

    mad jew

    Apr 3, 2004
    Adelaide, Australia
    Just about right IMO. They should see this as a good piece of positive criticism and not get too uppity about it. I know form the limited opportunities I've had to be in a managerial position, I appreciate such feedback. Hopefully they'll act on it for everyone's sake. :)
  3. Leareth macrumors 68000


    Nov 11, 2004
    yeah pretty good compromise of you being pissed off at them but not getting them pissed off at you unless of course they dont care that they might lose patients...
  4. iGary thread starter Guest


    May 26, 2004
    Randy's House
    I'm sure they don't care if they lose patients.

    This is my first letter to him. The second one (if there is one) goes to the State Medical Board.

    Yeah, uh tell your pharmacy to request refills...uh - are they my doctor now?!?!?!?
  5. zelmo macrumors 603


    Jul 3, 2004
    Mac since 7.5
    Nicely done. Between this letter and your performance on last night's episode of Airline!, I'm beginning to think of you as a rational human being who reacts calmly when faced with an adverse need to work on that. ;) :D
  6. jimsowden macrumors 68000


    Sep 6, 2003
    I feel you make a very justified argument and find it totally reasonable.

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