Top 10 reasons IT won’t support the iPhone

Discussion in ' News Discussion' started by MacBytes, Dec 13, 2007.

  1. MacBytes macrumors bot

    Jul 5, 2003
  2. Drumjim85 macrumors 68030


    Oct 7, 2007
    DFW, TX
    k, most of those are true... but:

    -Comes with a premium price tag.
    -Is only the first generation.
    -Lacks a removable battery, so when the battery kicks it, so does the device.

    are hardly reasons for IT to support the iphone ... they just needed filler in the article ....
  3. walnuts macrumors 6502

    Nov 8, 2007
    Brooklyn, NY
    How is that a reason for IT people not to support a phone? I disagree. It is a personal decision. I happen to like the touch keyboard. Also, even amongst phones with tactile keyboards, each person prefers a particular kind- its stopped IT people from supporting a phone.
  4. macFanDave macrumors 6502a

    Apr 14, 2003
    Top REAL reason IT won't support the iPhone:


    IT people live off inertia. Change is an existential threat to them, so they could care less about the effect of change to the whole enterprise, they are fanatically obsessed with the effect of change on themselves.
  5. Darkroom Guest


    Dec 15, 2006
    Montréal, Canada
    you forgot their ultra lame Reason #5: Lacks a hard keypad that provides feedback, which isn’t ideal for rapid and accurate input.

    this article is embarrassing... seems like their hiring any journalist/editor over at CNN/Fortune...
  6. Fafafoooey macrumors member


    Jun 13, 2007
    The most uneducated article ever written with concern to IT and technology. IT more than likely will not support the IPhone is that most companies already use either Blackberries or Exchange via Windows Mobile devices. Not because of the battery or the type of keyboard.
  7. montex macrumors regular


    Jan 17, 2002
    Seattle, WA
    They left off the typical IT department's irrational fear/hatred of all things Apple. Had any other company invented the iPhone, I'm sure IT types would be falling over each other to support it.
  8. pjarvi macrumors 65816


    Jan 11, 2006
    Round Lake, IL
    The primary issue (at least where I work) would be the need to open ports and support smtp, etc... Our Network Admin is very anal about opening any ports. It's all "push only" around here. No FTP, no IM, nothing except port 80, and whatever https uses.

    There's also an extraordinary fear of anything new. We still don't support wireless networks, for example, and only rolled out XP in 2005. :(
  9. AlmostThere macrumors 6502a

    Laziness, Mac-hatred and, does anybody mind if I add,

    IT support's reliance on Microsoft's buggy and intrinsically flawed products for job security

    to complete the top 3 delusions for Apple's failure to take over the enterprise market.
  10. igazza macrumors 6502a


    Aug 7, 2007
  11. edesignuk Moderator emeritus


    Mar 25, 2002
    London, England
    All of you whining about it being down to IT departments not being flexible or scared of change clearly don't have the faintest idea what you're talking about :rolleyes:

    Those 10 reasons are (mostly) a very good selection of why the iPhone in it's current state will never be taken on by any sizeable and significant organisation, and all for very justifiable reasons.

    Doesn’t natively support push business email or over-the-air calendar sync. - Spot on. Obvious reasons.

    Doesn’t accommodate third-party applications, including those internally developed. - Spot on. Obvious reasons.

    Doesn’t support securing data on the device through encryption. - in many cases though not all, this is a significant issue, even going so far as being required by regulators.

    Can’t be remotely locked or wiped in the event of a lost or stolen device.
    - Spot on. Obvious reasons.

    Lacks a hard keypad that provides feedback, which isn’t ideal for rapid and accurate input. - meh, crappy reason. that would purely be down to user choice.

    Has limited service provider support and its carrier lock-in inhibits flexibility. - Spot on. Obvious reasons.

    Comes with a premium price tag.
    - Rubbish, business wouldn't care.

    Is only the first generation. - Indeed. Who wants to roll out hundreds or perhaps thousands of an untested technology.

    Lacks a removable battery, so when the battery kicks it, so does the device. - Spot on. Obvious reasons.

    Lacks case studies of firms that have deployed it enterprisewide. - Spot on. Obvious reasons.
    Had any other company made the iPhone they wouldn't have made it with no push e-mail of any sort, no central admin, and locked it to one network. That's just for starters.
  12. dejo Moderator


    Staff Member

    Sep 2, 2004
    The Centennial State
    Right now, that's true. But Apple has announced they will be releasing an SDK for the iPhone in February, so this point really is non sequitur.
  13. montex macrumors regular


    Jan 17, 2002
    Seattle, WA
    In my experience, IT's first and primary focus is to give me a reason why something cannot be done. It's only after pestering and showing them exactly what I need them to do for me that I get the solution I sought in the first place.

    All of the excuses given in this article can be fixed in software or at least, an acceptable work around can be sought. My problem is with the inherent and epidemic unwillingness to find solutions - just because an Apple product is involved.

    According to this article:

    The iPhone is ahead of Windows Mobile in market share. That alone should be a startling wake up call to IT departments that they will and must find a way to support Apple's iPhone. A technician that says he refuses to support the iPhone should be fired for not doing his job.
  14. mpw Guest

    Jun 18, 2004
    Not picking you out in particular, but your post does make a very good example.

    It makes me laugh when the best argument Apple zealots can come up with for failings in an Apple product, or in this case the user acceptance of an Apple product, is '....but, but, but they're gonna fix that in the next release'

    I'd throw in an 11th reason; the iPhone isn't as good as some of it's competitors. Makes a great iPod though, which is a consumer product.

    But maybe that's just a catch-all of most of the other 10.
  15. Rodimus Prime macrumors G4

    Rodimus Prime

    Oct 9, 2006
    but the other long list of things there are no good work around. also IT departments job is first and for most to protect the network. They can not make expections for you because then they have to deal with everyone demanding them.

    The iPhone has a long list of deal breakers. Security, no push mail, no 3rd party. lock carrier and yes the no discount hurts but the deal breakers have been listed. until the security, push and 3rd party programs are fix it will never be useful to IT departments so case studies will not happen until then either
  16. numlock macrumors 68000

    Mar 13, 2006
    how is it even an argument?

    He was simply answering one point highlighted by edesignuk and said it should be fixed in the next few months.

    i dont really get your post.
  17. gkarris macrumors 604


    Dec 31, 2004
    "No escape from Reality..."
    In speaking and talking to IT departments, IT Specialist, and computer gurus regarding the iPhone, here's the top ten reason's I've seen:

    1. It's not a Windows Mobile or BlackBerry.
    2. It's not a Windows Mobile or BlackBerry.
    3. It's not a Windows Mobile or BlackBerry.
    4. It's not a Windows Mobile or BlackBerry.
    5. It's not a Windows Mobile or BlackBerry.
    6. It's not a Windows Mobile or BlackBerry.
    7. It's not a Windows Mobile or BlackBerry.
    8. It's not a Windows Mobile or BlackBerry.
    9. It's not a Windows Mobile or BlackBerry.
    10. Apple doesn't make serious machines...

  18. montex macrumors regular


    Jan 17, 2002
    Seattle, WA
    Thanks guys, you're really proving my point for me.

    "We can't do this..." and "We can't do that..." is exactly the attitude I'm talking about. I've got news for you fellas -- where there is a will there is a way. Your excuses are all BS.

    If I've learned the difference between a good IT tech and a bad one is that one will find a way to do what I need, and the other will tell me that it can't be done. Frankly, your arguments are weak. Just because a plan hasn't been spelled out for you to implement something, doesn't mean you can't invent one yourself. It's called a Work-Around. Try it sometime.

    OTOH, I'm thoroughly enjoying all your can't-do excuses.
  19. Quillz macrumors 65816


    Jan 6, 2006
    Los Angeles, CA
    It's not February yet. As of the moment, the iPhone lacks third-party software.
  20. mpw Guest

    Jun 18, 2004
    He answered e's post saying " this point really is non sequitur.",
    It may be true that in the future Apple will address the point from the article with which e agreed, but right now I believe both are correct in making their points, so neither can be accused of making an illogical point.

    Would it be fair to say that reasoning not to buy cheap Dell hardware because I wouldn't be able to run OSX on it was non sequitur because Apple could change that in the future with a simply software tweak? or am I missing something?
  21. mpw Guest

    Jun 18, 2004
    What do you do for a living? I wonder how many corporate boards would throw expensive resources at a problem they don't really want to bother tackling, as the iPhone offers their organizations no real benefits. I've no doubt 'Where there's a will there's a way' is true in most problem solving IT scenarios, I'm pretty sure 'will' comes with costs attached, and we're talking corporate IT budgets in this thread.
  22. montex macrumors regular


    Jan 17, 2002
    Seattle, WA
    I work for a large corporation whose name you would certainly recognize. Most of the workstations in our wing are Macs. The IT staff sits two cubicles behind me. Both of them have iPhones, as does the manager and myself. My manager has promised to have the iPhone fully supported within 6 months, which is a hell of a lot better than being told that "It can't be done".
  23. gkarris macrumors 604


    Dec 31, 2004
    "No escape from Reality..."
    I was at an Industry Seminar and 2 people there had Macs instead of PC's and had iPhones.

    Obviously, for companies that use Macs, supporting the iPhone's a no-brainer.
  24. edesignuk Moderator emeritus


    Mar 25, 2002
    London, England
    I'd like to know your definition of a large organisation, because I can't think of a large financial or legal organisation (and really they're the sectors you think of when you're talking business) that would exist running all Macs.

    You're all so clueless it's astounding. It's so easy to just blame IT for being lazy, but you lot genuinely don't understand anything about what you're asking to be done in making changes just so you whiners can use your damn iPhones on a secure, stable, managed network infrastructure.

    Open IMAP on your Exchange server? Ports in corporate firewalls? Are you insane?

    The Phone gets nicked (shocker!) and it has all your e-mails on it (because you managed to whine and escalate your way to getting IMAP opened up), now some ******* has your phone they pinched and can read everything. Can IT do anything about it? Of course not, no remote management AT ALL. Brilliant. Let's explain this to Compliance shall we :rolleyes:

    There's a million reasons why you're all wrong, but you won't listen of course, you're all users...

    p.s mpw, my man! :D
  25. Digital Skunk macrumors 604

    Digital Skunk

    Dec 23, 2006
    In my imagination
    As is always the case with Fanboys. Once they are set with the idea that they are right and everyone else is wrong because they didn't do what they did, they start spitting out a bunch of fabricated, unsupported information about how they FEEL, and what they THINK.

    The iPhone is a wonderful toy, but it won't be supported by IT or any serious business user until Apple puts some muscle in it.

    The iPhone is ahead of Windows Mobile because most average people want to use the average iPhone on a regular basis. Since it isn't classified as a smartphone and it's not a business phone the average consumer loves it. The power users that want something as simple as 'phone as modem' and 'real keyboard' features aren't looking too hard at the iPhone.

    If Apple made an iPhone like the LG Voyager with flip out keyboard and made it with the standard features on mose phones (and not with a BS company like AT&T) it would have been a hit.

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