TouchID never works. Are my finger prints malfunctioning?!?

Discussion in 'iPhone' started by appleguy123, Sep 22, 2013.

  1. appleguy123 macrumors 603

    appleguy123

    Joined:
    Apr 1, 2009
    Location:
    15 minutes in the future
    #1
    Most of the time when I try to set up a fingerprint, it will fail and say the operation wasn't successful. Sometimes it goes through and it will work to unlock the phone for a few times. Then it inevitably works about 1 in 20 times and I turn it off to start the process again.

    Is my phone defective? I bought this phone exclusively for this feature and the fact that it doesn't work is infuriating.
     
  2. Carlanga macrumors 604

    Carlanga

    Joined:
    Nov 5, 2009
  3. lordofthereef macrumors G4

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #3
    I'd say something is amiss. I suppose you could see if it works with someone else's fingerprint? I imagine if your fingertips are worn it might be difficult to get a read but that shouldn't be the case for most people I wouldn't think.
     
  4. appleguy123 thread starter macrumors 603

    appleguy123

    Joined:
    Apr 1, 2009
    Location:
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    #4
    I'm pretty nerdy, and I don't think I've done anything to hurt my prints.
     
  5. lordofthereef macrumors G4

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #5
    Then I'd think it's an issue with the phone. Go into an apple store or any store with a test model and try it out. Does it work better? That should answer some questions right away.
     
  6. sillywabbit macrumors 6502a

    Joined:
    Nov 10, 2012
    #6
    Wash your hands with soap! Ha!
     
  7. appleguy123 thread starter macrumors 603

    appleguy123

    Joined:
    Apr 1, 2009
    Location:
    15 minutes in the future
    #7
    That was the first thing I tried to do. It did not help. I tried to clean the Home button too. Nothing worked.
     
  8. AbyssImpact macrumors 6502a

    Joined:
    Aug 6, 2010
    #8
    Try it with another part of your body.
     
  9. KPOM macrumors G5

    Joined:
    Oct 23, 2010
    #9
    It could be your phone. The poll I started is pretty convincing.

    http://forums.macrumors.com/showthread.php?t=1642138

    Make sure that you are touching the silver ring. When I've registered a "miss" it's usually because I'm not touching it. Otherwise, it works flawlessly for me.
     
  10. TimCook macrumors member

    TimCook

    Joined:
    Sep 21, 2013
    Location:
    Australia
    #10
    You may be pressing to hard?
    Mine works perfectly, but it doesn't accept my print if I unlock by pressing the home button hard from and angle (that causes the print to stretch at hence it isn't recognised)
    If that's not the issue then it may just be a lemon :(

    ----------

    Oh and your finger must touch both the metal detection ring AND the scanner. You probably knew that, but just in case :p
     
  11. WhiteIphone5 macrumors 65816

    WhiteIphone5

    Joined:
    May 27, 2011
    Location:
    Lima, Peru

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