iPhone XS Max Trade in box from Apple.

Waterman316

macrumors 6502
Original poster
Apr 1, 2018
456
417
I’m trading my Xs max into Apple. Just curious how long it usually takes for the trade in kit to get delivered.
 

Goldfrapp

macrumors 601
Jul 31, 2005
4,906
5,767
Apple trade-in boxes are delivered via UPS SurePost service. Don’t confuse it with the real brown-truck UPS. UPS SurePost deliveries are handled by your local post office such as USPS.

What happens is that the real brown-truck UPS does indeed pick up your package, then once in your town, it hands it to USPS to complete delivery.
 
Last edited:
  • Like
Reactions: 4sallypat

netnothing

macrumors 68040
Mar 13, 2007
3,674
304
NH
Apple trade-in boxes are delivered via UPS SurePost service. Don’t confuse it with the proper brown-truck UPS. UPS SurePost deliveries are handled by your local post office such as USPS.

What happens is that the real brown-truck UPS does indeed pick up your package but then hands it to USPS to complete delivery.
Mine currently listed as UPS Ground in shipping - so we'll see.
 

netnothing

macrumors 68040
Mar 13, 2007
3,674
304
NH
That’s strange. Going to have to give Apple a call today, because I have not received them yet.
It was much quicker this year. Took a few weeks last year. Did you order and trade in through Apple? If so you can check the status in your iPhone order.
 

HobbesInVA

macrumors 6502
Aug 29, 2018
309
412
Chesapeake, VA
I was supposed to get my kit today but FedEx states it’s still in transit. Apple informed me that I don’t get by tomorrow-Thursday- to call them for a replacement kit.
 

BSoares

macrumors 6502
Jun 22, 2012
263
18
USA
FedEx was 2 days late for me based on their initial estimate but it came this morning and is on its way back to Apple already, I was ready to put the phone in the box and send it in.
 
  • Like
Reactions: HobbesInVA

mac.cali

macrumors 65816
Mar 16, 2012
1,348
249
I got my kit and already sent it back. It should be back at Apple sometime tomorrow. Hopefully the loan closes out fast so I can be done with it.
 

JRoDDz

macrumors 68000
Jul 2, 2009
1,909
113
NYC
Take LOTS of pictures of the device before sending it in. I sent my perfectly working iPhone X and Apple says there's buttons missing on it. Incredible.
 
  • Like
Reactions: HobbesInVA

EdMan

macrumors 6502a
Oct 17, 2011
579
218
Michigan
Mine came regular UPS ground. I pre ordered and received both boxes this past Tues. So 3 business day give or take.
 

Waterman316

macrumors 6502
Original poster
Apr 1, 2018
456
417
Has anyone received their refund yet? Mine was delivered to them Thursday of last week and still says it’s being inspected.
 
  • Like
Reactions: EdMan

Bulldog Dave

macrumors regular
Sep 18, 2012
103
16
The last phone I traded in to apple took almost two weeks after they received it to see my refund.
 

JonMPLS

macrumors 65832
May 23, 2010
1,504
75
MN
I would keep looking for a tracking number. Apple and/or Fedex lost mine. Took several phone calls to fix.
 

Waterman316

macrumors 6502
Original poster
Apr 1, 2018
456
417
I would keep looking for a tracking number. Apple and/or Fedex lost mine. Took several phone calls to fix.
I have the tracking number. Says they received it according to Apple and that they are inspecting it
 
Last edited:

izzle22

macrumors 6502a
Jul 13, 2004
743
117
Kansas City, MO
I have the tracking number. Says they recurved it according to Apple and that they are inspecting it
I’m with you. Mine was received last Thursday and they are still inspecting it. I just got done talking to them and they said the 3 business days is an estimate. I said it doesn’t say an estimated 3 business days! They informed me it’s taking longer due to the new releases.
 
  • Like
Reactions: EdMan