For some reason, I cannot check my upgrade eligibility through the apple store. When I put in all of my information, I get this message back: Your request couldnt be processed. Were sorry, but there was an error processing your request. Please try again later. Alternatively, when I try my wife's phone number which is on my account with all the same info except phone number, her's works just fine. We are both in the same boat as far as upgrade eligibility with AT&T. I have asked Apple and AT&T and both do not have a reason. Any help?