TSA cracked my Macbook Pro; I have a SquareTrade warranty. What do I do?

Discussion in 'MacBook Pro' started by Adamantoise, Oct 14, 2014.

  1. Adamantoise macrumors 6502a

    Joined:
    Aug 1, 2011
    #1
    Hi guys, I haven't posted in a while on here.

    Pretty much, my 2012 15" Macbook Pro GT650M has been cracked (yes, I took all reasonable measures when checking it in to my flight!) ... I didn't want to take it as carry on because I also had my camera equipment with me (much more expensive!).

    In any case, it has a small crack on the side as shown in the images below.

    Luckily I have a SquareTrade warranty for accidental damage; I do have questions though.

    How exactly do I go about this claim without getting too much resistance from them?
    Will they actually fix it or replace the laptop?
    If I've upgraded my HDD to an SSD have I voided my warranty with them?
    Anyone have any experience with claims from SquareTrade? Any advice?

    Thanks!
     

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  2. oplix macrumors 65816

    oplix

    Joined:
    Jun 29, 2008
    Location:
    New York, NY
  3. Braniff747SP macrumors 6502

    Braniff747SP

    Joined:
    May 30, 2010
    Location:
    Los Angeles, California, USA
    #3


    Not sure I understand. Why is this TSA's fault and not the airline's?
     
  4. duervo macrumors 68000

    duervo

    Joined:
    Feb 5, 2011
    #4
    Airline's fault, not TSA's.

    Probably get a much quicker answer if you called SquareTrade.

    Also, for future trips where you will be checking expensive gear, I highly recommend putting it into a Pelican case (for either your laptop or your photography equipment). http://www.pelican.com
     

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