TvOS 13 public beta won’t install

Discussion in 'Apple TV and Home Theater' started by Drjjr, Jul 31, 2019.

  1. Drjjr macrumors newbie

    Joined:
    Jul 31, 2019
    Location:
    Houston, TX
    #1
    None of the 3 Apple TVs in my house want to update from 17J5515e to 17J5540d. After I click install it goes to preparing update and then says “The update was not successful.”
    Obviously something on my end. Any ideas?
     
  2. mallbritton macrumors 6502a

    Joined:
    Nov 26, 2006
    #2
    I've very rarely seen this with other betas. I had to do a "reset and update" to get past it.
     
  3. Drjjr thread starter macrumors newbie

    Joined:
    Jul 31, 2019
    Location:
    Houston, TX
    #3
    Reset and update gives me the same message: “The update was not successful”
     
  4. Drjjr thread starter macrumors newbie

    Joined:
    Jul 31, 2019
    Location:
    Houston, TX
    #4
    Ok, so doing a reset (no update) and then setting it all back up again seemed to work. Thank you for sending me in the right direction.
     
  5. mallbritton macrumors 6502a

    Joined:
    Nov 26, 2006
    #5
    Good. I'm glad you eventually got it sorted out.
     

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4 July 31, 2019