Two 5S phones, both with chipping/scuffed edges.

Discussion in 'iPhone' started by klover, Sep 20, 2013.

  1. klover macrumors 6502a

    Jun 7, 2009
    We just purchased two 5S phones (both space grey) and both have chips, scuffs and scratches on the edges. This is right out of the box, no user damage.

    I remember reading a review that hypothesized that the new models might be more resilient to scratches (I can't recall why) but, in our experience, they are just as bad as the 5.

    Sorry, had to vent. Take a good look at them while you're still in the store - we were able to swap both; one replacement was damn near perfect but the other was just as bad (i.e, visible scratches within seconds of opening).
  2. IFRIT macrumors 6502a

    Oct 15, 2012
    Not really acceptable when someone pays that much for a phone huh.
  3. ematsui macrumors regular

    Aug 12, 2009
    no they dont
  4. CrimsonKnight macrumors 6502


    Apr 15, 2013
    Denver, CO

    Any pictures?
  5. jmann macrumors 604


    Dec 8, 2007
    bump on a log in a hole in the bottom of the sea
    Just like last year! Mine had a nick and discoloration along the antenna seams.
  6. klover thread starter macrumors 6502a

    Jun 7, 2009
    Didn't bother taking pictures of the first two (we were in the store) but I'll post a couple of the one with the nicks/scuffs.
  7. asleep macrumors 68040


    Sep 26, 2007
    You cannot be surprised by this.

    Same issue with the aluminum in the iPhone 5 -- it was all over MacRumors and the internet. They bend, too.
  8. klover thread starter macrumors 6502a

    Jun 7, 2009
    That was my thinking. My wife doesn't really care since she's putting a leather case on it but I hate the idea of buying a pre-worn device, especially since I tend to upgrade annually and resale value is definitely impacted by condition.
  9. shortenjam88 macrumors newbie

    May 29, 2012
    My 5s doesn't have any scuff marks but the sleep/wake button rattles a little bit.
  10. klover thread starter macrumors 6502a

    Jun 7, 2009
    Surprised? No. Just dissapointed that it hasn't been addressed.
  11. JayDH macrumors 6502

    Jan 20, 2008
    That's disappointing. I thought the color change was supposed to make the phone more resilient to scuffs. At a minimum they should have made sure there were no scuffs out of the box like last year.

    I'm very curious as to how the gold will hold up.
  12. lexvo macrumors 65816

    Nov 11, 2009
    The Netherlands
    Hmmm, I was hoping this problem was solved. Weren't later iPhone 5 (not S) models supposed to be more scuff resistant?
  13. Radiating macrumors 65816

    Dec 29, 2011
    The new iPhone 5S is NOT more resilient to scratches. It simply makes scratches LESS VISIBLE.
  14. applesith macrumors 68030


    Jun 11, 2007
    That is disappointing. You should not get a scuffed phone out of the box.
  15. mgb1120 macrumors 6502

    Sep 14, 2012
    Take them back before your 30 days that's ridiculous, especially if you paid unlocked price no way I'd be back up there
  16. BMNEUR macrumors member


    Jul 22, 2013
    And so "Scuffgate" returns! Hopefully my Space Gray 64gb (AT&T) doesn't arrive like this, I'd be rather upset.
  17. Gix1k macrumors 68030


    Jun 16, 2008
  18. Scott6666 macrumors 65816


    Feb 2, 2008
    5C shouldn't scratch...

    Guess I'm going for silver then.
  19. scaredpoet macrumors 604


    Apr 6, 2007
    I bought a silver model this time, in the hopes they don't show scuffs and chips as much. I've babied my black 5, but it still has a couple tiny chips that drive me crazy. And my first 5 was ALL scuffed up on the sides. :/
  20. Topher227 macrumors regular

    Sep 18, 2012
    Chicago, IL
    My friend and I both purchased 5s' this morning in Space Grey... We experienced no 'scuffgate'. The devices were perfect.
  21. scaredpoet macrumors 604


    Apr 6, 2007
    No, take them back IMMEDIATELY. like, don't even take off the plastic if it's not off yet, and go to an Apple store NOW.

    If you wait, they could argue that it's possible you did it.
  22. Makaveliarts macrumors 6502

    Jun 30, 2010
    Why does Apple have to let us down like this...

    If my iPhone arrives like this, and I have to send it back before even using it, after paying in full and waiting until Late September, I might just tell them to give my cash back, or at least a long complaint over the phone or something...

    Were paying ********s of cash for a phone and they can't give us something that's not all F'ed up from the start?
  23. Velin macrumors 65816


    Jul 23, 2008
    Hearst Castle
    Sell me your phones. When in the office, my mates and I like to play hackey sack with iPhone.
  24. AAPLinc macrumors 65816

    Jul 27, 2012
    Hollywood, CA
    Deja Vu from last year...I was on MacRumors during the 5 release, so many people talking about scuffgate.

    My 4S is mint! ;)

    To OP, yea that sucks. I think this is why I'm skipping the 5th generation altogether. They just didn't get the finishing process right and obviously didn't want to spend more money to change it for the 2nd year model. iPhone 6 will have a redesign and this will change.

    If you're going to make the phone look super nice and out of aluminum, make the phone so it can hold up for a while and continue looking super's like making a Lamborghini with a paint job that rubs off each time you wash it.

    Seriously, I might keep my 4S until the 6.

    I wonder how many people will be affected by the chips out of the box. :( I simply wouldn't accept an iPhone with noticeable damage out of the box, no way...
  25. Macinva macrumors 6502


    May 15, 2007
    I was curious if this stuff was going to happen. No idea when I'll get mine but I'll definitely be checking it over for any thing deemed unacceptable for a new phone.

    I can only imagine what life is like for those poor folks in China that have to put these together. It has to be brutal to keep up and still be so far behind.

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