UK based moron here

Discussion in 'iPhone' started by chen23, Nov 3, 2011.

  1. chen23 macrumors member

    Joined:
    Jul 20, 2011
    #1
    who's still kicking himself.......

    I was bathing my baby daughter a couple of days ago, my new iphone 4s fell out of my shirt pocket into the bath for less than a second but undoubtedly enough to trip the water sensors

    did the (probably pointless) bowl of rice thing overnight and it seemed OK for the first few hours the following day but now the headphones keep on cutting out and the headphone remote controls seem to be only working intermittently.

    Checked my insurance (o2) but found that it (of course) was only relevant to the phone 4 I'd bought from them a year or so ago.

    Have got an appointment with the covent garden store tomorrow, I no it's not covered under the warranty but I'm wondering if any UK based forum members are aware of whether

    1) I'll be entitled to buy one of those cheaper out of warranty replacements.

    2) Whether they have anyof these replacements in stock (the iphone 4s that is) in the UK at the moment.

    3) How much they cost.

    any advice gratefully recieved.
     
  2. Lukkee24 macrumors 6502a

    Joined:
    Sep 20, 2011
    Location:
    London
    #2
    They've had them in stock every day in Sunday for reservation the next day, so stock shouldn't be a problem :).
     
  3. KentuckyHouse macrumors 68020

    KentuckyHouse

    Joined:
    Jan 29, 2010
    Location:
    Lexington, KY.
    #3
    I got as far as this line and winced. :eek: Man, I'm sorry to hear this, OP. Here's hoping you get a replacement that doesn't cost you an arm and a leg!
     
  4. MarcBook macrumors 6502a

    MarcBook

    Joined:
    Jul 13, 2008
    Location:
    Jersey, Channel Islands
    #4
    Reminds me of when my sunglasses fell in the toilet the other day. I'm damn thankful it wasn't my iPhone! Sorry to hear about this, OP. I hope you get a reasonably-priced replacement! I guess all you can do is try your luck with explaining the story at the Apple store. :(
     
  5. The Game 161 macrumors G5

    The Game 161

    Joined:
    Dec 15, 2010
    Location:
    UK
    #5
    If you go in all nice they may give you a reasonable price....worth a try.
     
  6. cal6n macrumors 68000

    cal6n

    Joined:
    Jul 25, 2004
    Location:
    Gloucester, UK
    #6
    Unless they've changed their policy since last year (and there's no reason to think that they have) then:

    1. Yes, no problem.
    2. Yes, service stock is always available.
    3. Around £140.
     
  7. bandofbrothers macrumors 601

    bandofbrothers

    Joined:
    Oct 14, 2007
    Location:
    Uk
    #7
    And as a learning curve invest in a shirt with buttoned breast pockets or slip it in your trouser pockets !!
     
  8. tiptopp macrumors regular

    tiptopp

    Joined:
    Aug 15, 2008
    Location:
    Norwich, UK
    #8
    Try your contents insurance policy...

    I put my 3g through the washing machine. Stupid, and frustrating. Obviously didn't work. So I checked my home contents policy which covered accidental damage, including to mobile phones, so long as it happened within the home. I actually made money out of it, because their policy was to send the cost of buying a new one from the mobile provider (O2 at the time), and sent me a cheque for about £350. So I went to the Apple Store and bought an out of warranty replacement for £140.

    It's worth reading the policy!

    Tiptopp
     
  9. bandofbrothers macrumors 601

    bandofbrothers

    Joined:
    Oct 14, 2007
    Location:
    Uk
    #9


    Your fortunate.

    Some insurers require you to buy the phone and send the receipt in to be paid out !!
     
  10. chen23 thread starter macrumors member

    Joined:
    Jul 20, 2011
    #10
    Gotta love the apple store

    Went in, was all smiles and fully 100% honest about what had happened

    The guy went away for a minute and came back with a new phone, told me thats as a one off goodwill gesture he was going to hook me up with a new out of warranty replacement for free

    very happy with that

    For one reason or another I've spent a good amount of money online over the last year on apple product for my work, family and friends so not sure if that was partially the reason but either way impressed with the customer service, they didn't need to do that; will no doubt play a part in my continuing (over) spending on apple products so they will definitely make their money back in this good will gesture.
     
  11. satchow macrumors 6502

    Joined:
    Jul 11, 2011
    #11
    This is why I like Apple. People outside will complain about Apple's products being expensive, but it's things like this that they can't see which make the products well worth it. Try walking into an HTC store (what? they don't exist?) and get them to replace your HTC Jumbotronix 3000 that you dropped in the bathtub for free.
     
  12. FreakinEurekan macrumors 68040

    FreakinEurekan

    Joined:
    Sep 8, 2011
    Location:
    Eureka Springs, Arkansas
    #12
    Happy to hear. I have no problem with Apple making exceptions like this. It bugs the **** out of me when people feel they are "entitled" to it.
     

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