Up to date Denied — Apple online store not a "authorised reseller"

Discussion in 'OS X Mountain Lion (10.8)' started by fengli, Jul 27, 2012.

  1. fengli macrumors newbie

    Jul 27, 2012
  2. eagandale4114 macrumors 65816


    May 20, 2011
  3. Purple2012 macrumors member

    Jul 25, 2012
    You had 3 options to pick from.

    Apple Online Store
    Apple Retail Store

    Why did you pick reseller?
  4. rorschach macrumors 68020


    Jul 27, 2003
    Don't you have to give them the specific reseller and location? Are you sure you bought it from an actual Apple Authorized Reseller?
  5. wytwolf macrumors regular

    Apr 23, 2012
    If you bought it on line pick apple online, if you bought it at an apple store say so. If you bought it a dept. store (ie best buy) state reseller. Not sure why you would pick reseller if you bought it at the apple online. It's not a reseller....it's apple itself.
  6. fengli thread starter macrumors newbie

    Jul 27, 2012
    It appears my thread topic was not as clear as I intended, sorry!

    I purchased my computer from http://store.apple.com/tw/

    It is a little odd that the email address in the email is apple-au@apple.com. Do they think I live in Australia or something. The whole thing is very disappointing, I have a brand new macbook, its a retina so there is no doubt it is brand new, why is it not eligible for up to date even if i did not buy it from apples own store? (which I did)
  7. deeddawg macrumors 604

    Jun 14, 2010
    So what happened when you picked up the telephone and called Apple? What did they say when you explained the situation to them? It's pretty obvious this is the result of a goof, nobody in their right mind would think that Apple's online store wasn't authorized to sell Apple equipment.

    The au part is likely related to the support center your question was handled by. It's logical that a question from Taiwan might be handled in Australia. You don't think they staff a support center in every single country do you?
  8. leolionking macrumors newbie

    Jul 29, 2012
    Reseller Australian support

    I received the same message, purchased 13 i7 pro from australian reseller as listed on apple au website....


    waiting for a response.....tick tock

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