Updated iPhone and lost EVERYTHING!

Discussion in 'iPhone' started by MaryJo, Dec 12, 2011.

  1. MaryJo macrumors newbie

    Joined:
    Dec 12, 2011
    #1
    I updated my iPhone, so everything was erased. It asked me for a password to restore my information, but I don't remember setting a password for this and have never had to enter a password before. So it made a back-up, its just password protected.

    Is there a way to retrieve this password? I have called Apple already and they were of no help.
     
  2. r2shyyou macrumors 68000

    r2shyyou

    Joined:
    Oct 3, 2010
    Location:
    Paris, France
    #2
    Have you tried the password for your Apple ID? What did you update from (and to)?
     
  3. jmjoh122 macrumors member

    jmjoh122

    Joined:
    Oct 8, 2011
    Location:
    VA
    #3
    I would start by trying the usual, 0000,1234, 1111, and see if theat helps. Otherwise I don't know what to say. Perhaps talk to a Genius at the apple store.
     
  4. likethesoup2 macrumors 6502a

    Joined:
    Mar 29, 2011
    Location:
    Orlando, Florida
    #5
    I don't understand -- what were you updating/restoring?
     
  5. MaryJo thread starter macrumors newbie

    Joined:
    Dec 12, 2011
    #6
    iTunes said there was an update available. It asked me if I wanted to back-up my information. Then when it was ready to restore my information, it asked for a password.
     
  6. r2shyyou macrumors 68000

    r2shyyou

    Joined:
    Oct 3, 2010
    Location:
    Paris, France
    #7
    And then what? Did you try to enter a password? If so, which one(s) did you try?
     
  7. MaryJo thread starter macrumors newbie

    Joined:
    Dec 12, 2011
    #8

    I tried a few of my normal passwords. I even tried the 0000.
     
  8. r2shyyou macrumors 68000

    r2shyyou

    Joined:
    Oct 3, 2010
    Location:
    Paris, France
    #9
  9. Texran macrumors regular

    Joined:
    Mar 12, 2011
    Location:
    Texas
    #10
    Should be your passcode lock, that you or someone set. Did you not ever have a pass you needed to put in after your phone was idle for a period of time.
    Or your trying to restore a backup that isn't yours.
     
  10. MaryJo thread starter macrumors newbie

    Joined:
    Dec 12, 2011
    #11

    For starters, the back up is mine. No other phone is set to my computer.
    And NO, I haven't had to enter a password for my phone at all.
     

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