iPhone Updated to iOS 11.3.1 and Connect to iTunes error

[alexmarchuk]

So I don’t know what happened but my iPhone X downloaded the 11.3.1 update and then had the install option. I go through with it and it starts doing its thing. Half way across the update bar and logo the phone prompts to connect to iTunes. Great.

I go to apple store and get them to try to update it - nothing, unknown error 7, try to do a fresh restore, same unknown error 7. Eventually after 4 tries they just replaced my iPhone X.

Now the specialist at Apple said that it could have lost WiFi connection? Okay, plausible but I already downloaded the update just had to install it, seems like it might have something to do with it. But why doesn’t the phone just revert back or something? And why does this prevent a restore of all things through iTunes?

Anyone ever witness this?

 

[Banglazed]

In short, it seems it might have been a bad install possibly corruption from downloaded file and further corruption in iOS after attempting to install the update. At times, it may happen and I had a similar experience installing the latest beta via iTunes which got stuck half way through and iTunes reporting error (1) stating it can not be updated. Eventually, I assumed it was a possible due to Windows Insider Preview installed Windows Apple driver earlier and I chopped it up to assume bad driver and rolled back to actual driver from Apple iTunes. I was able to update and restore using a Mac which ruled out bad driver on my PC.

This is one of the reason I don't like to use OTA update I had a similar experience in the past as well and I started to install update via iTunes.

 

[alexmarchuk]

I know the phone isn’t useless to Apple just easier I assume to give me a new one. What do they do at refurb? Just flash the damn thing with special tools?

Hard to believe Apple can’t get it out of a loop to just flash a new software on it.

 

[Banglazed]

Possibly the tech may try again to restore or send it to a repair facility for the device to go through extensive diagnostic to find out the issue, then components will be replaced for newer such as battery etc then stringent testing to meet quality for replacement or refurbished/re-certified sale. I do feel these remanufactured iPhone are actually better quality than the new purchased one.

 

[alexmarchuk]

Possibly the tech may try again to restore or send it to a repair facility for the device to go through extensive diagnostic to find out the issue, then components will be replaced for newer such as battery etc then stringent testing to meet quality for replacement or refurbished/re-certified sale. I do feel these remanufactured iPhone are actually better quality than the new purchased one.

At least they didn’t mess around because I needed my phone so that was pleasant, always living up to the standard I have come to respect.