If he's updating from 10.1.5, he may not have Archive and Install.
My iMac came with 10.1 and a 10.2 upgrade disk, which didn't have the Archive and Install capability. I believe that only began with the Jaguar (10.2) full install disk.
One bit of not-always-obvious advice: if you're backing up and you're in multiple-user mode, make sure you log in under each person's name and back up their Home folders.