I used my mother's line (with her permission ) to upgrade today since she's not interested in phones. AT&T would not let me leave with the phone until it was activated. Turns out they botched the activation so it is not activated, but my mother's phone is now unable to make or receive calls. What do I need to do to get her back to being able to function as normal? She's 2 hours away and technology deprived, so I need to get it fixed as soon as possible. There are no AT&T stores where she lives. The AT&T store really screwed this one up. They turned down 4 people while I was in there alone because they said it was fraud if the phone was not activated and were also not allowing cross upgrades blaming it on Apple.