I ordered my BTO MBA (11" i7 256GB) on announcement day and have yet to receive it. I live in Montreal, Canada. I stayed home the whole day this Monday, as it is the day UPS said they would deliver it, only to find out a delivery attempt sticker on my door. I'm pretty sure I would have heard the bell ring if the delivery guy ringed, but then again maybe I was busy. The sticker said they would try a second attempt the next day. Tuesday, I couldn't get off from job. They came and left and second sticker saying a third attempt would be made the day after. The sticker said that after the third attempt, the package will be returned to sender, unless I sign the back of the sticker which lets the delivery guy put my package in front of my door if I'm not there. I didn't sign the sticker as I didn't want to get my MBA stolen. Instead I stayed home today. I even put my alarm clock to wake up earlier, in case the UPS guy came early and I didn't answer, I wouldn't want my MBA returned to Apple. I stayed next to my window watching TV all morning, so I could see the UPS truck arrive from my window. I saw the UPS truck at around 10:45 from my window. The guy got out quickly with his pre-filled sticker, stuck it on my door, didn't ring, and got back to his truck. I hit the window and shook my arms so he could see/hear me. He didn't. I ran to the door, got out and yelled, but it was too late, he was already leaving with his truck. What the hell. I bet he didn't ring the first time either. As this was clearly not my fault and didn't want my MBA sent back to Apple, I called UPS angrily and explained my situation. The girl said this wasn't normal and that I would get called back for a solution. Then I got called back by another guy an hour later. He was very rude and complained about the fact that they would have to make a fourth delivery attempt (like it's my fault). When I told him the delivery guy didn't ring, he argued that they ALWAYS ring when they attempt delivery (like he would know), and that my doorbell was probably not working (which is not the case). Heck, not only did he not ring but he didn't wait for a second in front of my door, otherwise I could have caught him. The guy on the phone told me they would make another final attempt right after noon. Guess what? They didn't come at all this time, and I'm afraid my MBA is being returned to China. If I have to wait for it to get there and come back again, it'll take around another month considering how long it took for it to get to me the first time. This is not acceptable. I hate how I can't seem to punish UPS for not doing their job properly or get any compensation back for a situation that is 100% their fault. They are losing my time and insulting me over the phone while I'm doing more than I should as a customer to get my MBA delivered to me. What should I do? I'd ask to get my shipping refunded, but I didn't pay for it, Apple did. Could I sue for something like this? Or should I contact Apple directly? Thanks for the help, hope I can get my MBA ASAP.