Users Reporting 'Wrecked Scrolling' on Logitech Mice After macOS Sierra Update [Updated]

MacRumors

macrumors bot
Original poster
Apr 12, 2001
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Some users are reporting performance issues with Logitech's mice accessories after updating to macOS Sierra, mostly citing problems centered around "laggy" scrolling and some unresponsive customized buttons. Users have specifically mentioned that the M705 Marathon Laser Mouse and Performance Mouse MX are among products affected, but a wider swath of Logitech's mice lineup is likely included.

The reason behind the problems, and how wide it could reach, is because of an incompatibility issue between the Logitech Control Center app and macOS Sierra. As mentioned by a poster on the Logitech forums, on the latest 3.9.4 software for LCC, the M705's forward and back buttons were reported as "not working," while scrolling was being problematic as well.

The M705 Marathon Laser Mouse (left) and Performance Mouse MX (right)


A separate report, posted on StackExchange, detailed a similar issue with Logitech's mice on macOS Sierra. The user described their mouse as having "soggy inertia" scrolling in native Apple apps, and "choppy" scrolling in third-party apps. Ultimately, they found that updating to macOS Sierra "wrecked scrolling" on the Logitech mouse.
The scrolling behaviour is erratic because I'm actually assaulted by two issues:

In native macOS applications, like Apple Calendar, there is an "inertia-ish" effect that slows down the scroll and introduces some sort of acceleration-like movement akin to the worst nightmares from Windows 10.

In third-party applications, like Google Chrome, the scrolling is quite fast but not fluid; it's choppy and non-linear with sudden jumps and stops. Because of this, it feels like the computer is laggy when scrolling a page, but it's probably due to the way the software scrolls.
The Logitech Control Center Mac app allows users to customize the features of their Logitech accessories -- mainly mice and keyboards -- along with basic features like notifications for low battery life and when each device has a firmware update. Its incompatibility with Sierra appears to be the source of the problem users are describing online. Unfortunately, Logitech has confirmed that "LCC is not available on Mac Sierra," and that "there is no release date known" for when it might launch.
Hello all!
Thank you for your feedback. Your comments will be transferred to the appropriate department.

As of right now, LCC is not available on Mac Sierra. And there is no release date known.
Once it is available, it will be posted.

Thank you all.
The same user who mentioned "wrecked scrolling" did appear to find some solutions to the problem, although they noted that everything was just "temporary band-aid tweaks" in the face of Logitech's lack of support. The user noted that messing around with the scroll and zoom settings in System Preferences > Mouse could help slightly, as well as checking out System Preferences > Logitech Control Center > Vertical Scrolling.

Update: Logitech has released a new version of its Logitech Control Center that's designed for macOS Sierra.

Article Link: Users Reporting 'Wrecked Scrolling' on Logitech Mice After macOS Sierra Update [Updated]
 

tranceme

macrumors member
Jan 10, 2006
81
32
California, US
yeah, been having problems with my Logitech since beta 1 of MacOS Sierra. Actually, sometimes freezing the machine altogether. I was hoping to see an update from Logitech once Sierra was released. But, maybe it's not their issue. Either way, stinks.
 

MacBAir

macrumors member
Aug 5, 2016
96
113
Portugal
If I need a specific app or a specific piece of hardware and that equipment doesn't work after an extensive and long beta period before an OS release, I would stop buying software or hardware from that company.

Apple can change what they want. It's their OS. It's up for the devs to keep up. If they don't want to, they should communicate with their costumers/users and/or stop selling stuff.
 
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venom600

macrumors 6502a
Mar 23, 2003
806
446
Los Angeles, CA
If you bought a peripheral that needs a control panel to interface with it...you're doing mac wrong
So using that logic no one should use a graphics tablet or anything that offers features that aren't directly supported by the OS. You couldn't sound more ludicrous if you tried. Did you actually think that through before you posted it?

If I need a specific app or a specific piece of hardware and that equipment doesn't work after an extensive and long beta period before an OS release, I would stop buying software or hardware from that company.
Show me a better, more functional mouse than the MX Master and I'll switch. You won't. I waited years to get a mouse like this. A driver hiccup is worth the positives.
 

djeeyore25

macrumors 6502
Dec 23, 2014
407
1,345
New York City
yeah, been having problems with my Logitech since beta 1 of MacOS Sierra. Actually, sometimes freezing the machine altogether. I was hoping to see an update from Logitech once Sierra was released. But, maybe it's not their issue. Either way, stinks.
Same here. My Logitech keyboard works fine but my mouse has a bunch of features that don't work. Usually Logitech is good at updating their software when a new OS comes out, but they dropped the ball this time.
 

ChrisA

macrumors G4
Jan 5, 2006
11,594
376
Redondo Beach, California
I would have thought that just maybe Logitech would have been on Apple
s Beta program and gotten a pre-release copy of Sierra and checked if their products worked BEFORE September 20th. Sierra was out in Beta form for months. Why would this be a surprise now?

I always wonder about this. Do makers of 3rd party products do any testing at all or do they simply wait for users to complain.
 

iRikal2K

macrumors newbie
May 11, 2016
3
5
Montreal
Actually, the problem is more widespread than just Logitech.

I have a Razer keyboard and it will also not work with macOS Sierra. Just like the Logitech mouse (G700) that I also have, it will not work and that, since beta.

Today, on my iMac that i game on, i have not updated to macOS 10.12 because of that.

The same message from Razer (incompatible and no dates) applies.
 
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Aldaris

macrumors 68000
Sep 7, 2004
1,729
1,101
Salt Lake
I can imagine the email response...

Phil,

I love the graphic user interface but the mouse broke...
-Steve

Steve,
Can I interest you in a Magic Trackpad?
-Phil

p.s. Our iPhone docks work great for listening to wired headphones while charging your new shiny iPhone 7.
 

JulesFM

macrumors newbie
Apr 19, 2010
6
5
I use "Logitech Options" instead of LCC. My MX Master mouse works perfectly in Sierra.
Have the LCC users tried replacing that with Logitech Options instead? (It's listed in their downloads, just a bit further down).
 
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NYR99

macrumors 6502a
Dec 30, 2007
705
37
Why would anyone use this atrocity of a thing on a beautiful Mac?
You're kidding, right? The MX Master is the best mouse I've ever uses, and it also looks amazing.
[doublepost=1474562696][/doublepost]
I use "Logitech Options" instead of LCC. My MX Master mouse works perfectly in Sierra.
Have the LCC users tried replacing that with Logitech Options instead? (It's listed in their downloads, just a bit further down).
I use Logitech Options and I am having problems.
 

ARB4

macrumors newbie
Mar 28, 2016
14
17
Richmond, VA



Some users are reporting performance issues with Logitech's mice accessories after updating to macOS Sierra, mostly citing problems centered around "laggy" scrolling and some unresponsive customized buttons. Users have specifically mentioned that the M705 Marathon Laser Mouse and Performance Mouse MX are among products affected, but a wider swath of Logitech's mice lineup is likely included.

The reason behind the problems, and how wide it could reach, is because of an incompatibility issue between the Logitech Control Center app and macOS Sierra. As mentioned by a poster on the Logitech forums, on the latest 3.9.4 software for LCC, the M705's forward and back buttons were reported as "not working," while scrolling was being problematic as well.


The M705 Marathon Laser Mouse (left) and Performance Mouse MX (right)


A separate report, posted on StackExchange, detailed a similar issue with Logitech's mice on macOS Sierra. The user described their mouse as having "soggy inertia" scrolling in native Apple apps, and "choppy" scrolling in third-party apps. Ultimately, they found that updating to macOS Sierra "wrecked scrolling" on the Logitech mouse.
The Logitech Control Center Mac app allows users to customize the features of their Logitech accessories -- mainly mice and keyboards -- along with basic features like notifications for low battery life and when each device has a firmware update. Its incompatibility with Sierra appears to be the source of the problem users are describing online. Unfortunately, Logitech has confirmed that "LCC is not available on Mac Sierra," and that "there is no release date known" for when it might launch.
The same user who mentioned "wrecked scrolling" did appear to find some solutions to the problem, although they noted that everything was just "temporary band-aid tweaks" in the face of Logitech's lack of support. The user noted that messing around with the scroll and zoom settings in System Preferences > Mouse could help slightly, as well as checking out System Preferences > Logitech Control Center > Vertical Scrolling.

Article Link: Users Reporting 'Wrecked Scrolling' on Logitech Mice After macOS Sierra Update
[doublepost=1474562776][/doublepost]No issues with my G700 or Magic Mouse. I've been on macOS Sierra since beta.
 

nagromme

macrumors G5
May 2, 2002
12,551
1,186
I'm sure Logitech will update. Luckily I wouldn't touch a manufacturer mouse driver with a 10-foot pole!

I use ControllerMate, a universal input driver that you customize visually by sticking blocks together like a flowchart. A sort of visual programming. I love it! And it does a million times more than any manufacturer driver. Custom speed curves, long-press and multi-button chords, and more than just mice: all kinds of crazy options for my gamepads too.

That driver is one of the reasons I like to game on Mac more than Windows. Hope it's still good with Sierra—have not tested.

(And MacOS alone has enough speed/button customization for me to get by in a pinch.)

P.S. I dislike Logitech because so many have broken on me so rapidly. I dislike Razer because they use nonstandard things (horiz. scrolling signals) trying to FORCE their driver on you. But I love the FEEL of both brands and wish they were better! Love my Magic Trackpad 2, but sometimes you want a hideous mouse with a zillion buttons...
 
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Feenician

macrumors 603
Jun 13, 2016
5,180
4,788
I use "Logitech Options" instead of LCC. My MX Master mouse works perfectly in Sierra.
Have the LCC users tried replacing that with Logitech Options instead? (It's listed in their downloads, just a bit further down).
Me too. Works perfectly. All buttons can be remapped. Scroll and pointer speed altered and smooth scrolling enabled/disabled. Doesn't work any differently than it did on El Capitan.
 
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Cougarcat

macrumors 604
Sep 19, 2003
7,766
2,545
If you bought a peripheral that needs a control panel to interface with it...you're doing mac wrong
Logitech mice work fine without it, but you need some sort of utility if you want to customize your buttons. LCC was so bad that I used a utility (USBOverdrive?) when I had a mx518. Now I have a Razer mouse and its software also sucks, so I just use BetterTouchTool.

It would be nice if Apple added better support for third party mice, but until then utilities are necessary.
 

MaciMac100

macrumors 6502
Oct 26, 2014
336
168
Choppy scrolling here with Magic Trackpad.

Now that iOS 10 is finally smooth 60fps iOS version for me, MacOS Sierra starts this low fps stutter with scrolling. D'Oh.