Carrier Verizon completely messing up iPhone 5S orders, some preorders now shipping OCT. 17

Discussion in 'iPhone' started by Trojita, Sep 25, 2013.

  1. Trojita macrumors member

    Joined:
    Oct 29, 2009
    #1
    Wow this seems like a complete mess. Many people are now reporting that they are getting e-mails from Verizon that their iPhone 5S Preorder made on Friday the 20th is getting delayed, some until October 17th.

    I have a confirmation that my order for a 64GB Space Grey iPhone made at 3:27 EST is delayed until October 7th.
     
  2. tharepairguy macrumors member

    Joined:
    Mar 28, 2011
    #2
    From my experience, Verizon is very shady, under trained and frustrating to deal with. I preordered the iphone 4 when it was released on their network. I got my preorder but it came with a defective volume up button. They promised a replacement the next day several times. Needless to say, it took over 30 days to get a replacement. I can't remember the exact time it took to get visual voice-mail to work but I'm thinking 2-3 weeks. Over 5 hours on the phone with verizon, 3-5 hours at an apple store with them trying and being on the phone with verizon. Left the apple store with it still not working. Not to mention a 5 hour round trip to the apple store. Ya.......

    I'm so glad i gave up my unlimited att data plan, not...
     
  3. greenythebeast macrumors regular

    Joined:
    Mar 24, 2008
    #3
    Did we really need a separate thread for this? Just use the Verizon shipping thread...
     
  4. Eallan macrumors 6502

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    Sep 12, 2007
    #4
    Verizon's terribleness can not be overemphasized.
     
  5. greenythebeast macrumors regular

    Joined:
    Mar 24, 2008
    #5
    I understand that, but we don't need another thread for it.
     
  6. sillywabbit macrumors 6502a

    Joined:
    Nov 10, 2012
    #6
    I believe that Verizon orders are handled by Apple themselves, not Verizon.
     
  7. Trojita thread starter macrumors member

    Joined:
    Oct 29, 2009
    #7
    How does it not need a new thread? This is a serious problem. A number of people have ordered earlier than others and aren't receiving their phones in a timely manner.

    Having a thread just about Verizon Shipping Confirmations doesn't convey a cluster**** is happening.
     
  8. atlawson macrumors newbie

    Joined:
    Feb 27, 2013
    #8
    I received an email as well. I ordered 3:40 a.m. est on the 20th and up until last night it showed the 24th as the ship date. At 9 last night I got the mail saying delayed until the 7th:mad:
     
  9. blue rocket macrumors 6502

    blue rocket

    Joined:
    Jul 28, 2010
    Location:
    CT, USA
    #9
    bottom line man is that you waited too long to order. Orders placed within 5 minutes of the pre-order going live are the only one's i'd guarantee of being shipped from the first batch.

    This isn't VZW's fault.
     
  10. mightygitis macrumors 6502

    mightygitis

    Joined:
    Feb 3, 2011
    Location:
    Hampton Roads
    #10
    You're not reading right. They are changing the dates issued to people on Friday and bumping them later.
     
  11. nooaah macrumors 68000

    nooaah

    Joined:
    Sep 3, 2009
    Location:
    Philadelphia, PA
    #11
    Glad I canceled my preorder and bought in-store!
     
  12. greenythebeast macrumors regular

    Joined:
    Mar 24, 2008
    #12
    Creating a new thread is not going to fix anything.
     
  13. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #13
    Nope, if you ordered through Verizon's website, Verizon is handling the order using stock given them by Apple. Same is true of AT&T, Sprint, and T-Mobile.


    If you order through Apple, THEN Apple is processing your order through their stock.
     
  14. dave420 macrumors 65816

    Joined:
    Jun 15, 2010
    #14
    It might make more people who don't normally follow Verizon threads know about issues that are being experienced. It could affect their decisions in the future.
     
  15. blue rocket macrumors 6502

    blue rocket

    Joined:
    Jul 28, 2010
    Location:
    CT, USA
    #15
    I read it right. If people ordered before 3:03 am EST and were postponed then that's a problem, anything after ~3:03 I'd think is fair game to be postponed considering the extremely limited quantities available.
     
  16. Crabnbass Guest

    Joined:
    Oct 23, 2012
    #16
    I actually placed my order for a 32gb Space Grey at about 3 am PST on the 20th and was originally quoted as having a ship date of October 7. Card was charged over the weekend and Fed Ex says it's out for delivery today. Maybe I ordered just the right color or capacity, but there's hope for people getting their phones a little earlier than expected. Not trying to brag, just wanted to share. Good luck to those waiting.
     
  17. phantom5251 macrumors 6502

    phantom5251

    Joined:
    Aug 23, 2009
    Location:
    Michigan
    #17
    I'm in this group as well...got the email at 3:16 am, had expected ship date of 9/24 (which system still says), but email last night said 10/16...given I feel like I was still fairly early, I'm still holding out hope that I'll be in one of the next batches before 10/16. :)
     
  18. Harmygeddon macrumors newbie

    Joined:
    Sep 24, 2013
    #18
    I ordered a 32GB Space Gray on Friday at 3:01. I received confirmation at 3:05AM with an expected ship date of 9/24. My credit card was charged on 9/21 and I have receipts in my documents on their site.

    As of right now here is what I get from their order status page:

    Status: 09/24/2013Your order will ship by 09/24/2013
    ______________________________________
    Location Code: D771001
    Billing Account:
    Order Date: 09/21/2013
    Pending Shipment: Product Name: Apple® iPhone® 5s 32GB in Space Gray
    Status: Order is still PROCESSING

    I never received an email last night. I had to call Verizon this morning to get a status and I was told 10/7.

    Has anyone had this experience?
     
  19. Trojita thread starter macrumors member

    Joined:
    Oct 29, 2009
    #19
    I have the same location code btw. Maybe something happened to the truck our iPhones were on? :eek:
     

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